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Extended Stay America - Austin - Round Rock - North
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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This was an impulse trip. I could not get bookings to take my reservation. Some glitch I guess. So I called the hotel directly to reserve that day but they were not able to take my credit card, just my name. This was our first time to stay in a hotel with our sweet old husky. We went to the wrong location first and was told they were overbooked & could not help us find our reservation. By 6:30 pm we made it to the correct North location. Spencer was politely fielding the same calls by distressed travelers with the same 'no rooms available' story. When he calmly told me he had my reservation I was so relieved. The room was cool, quiet, and the bed comfortable. The dog was happy to see his bed after the scary elevator. Long trip. Spencer, thank you for your professional & kind…
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Austin - Round Rock - North
Responded 13 Jun 2022
Dear JenJomes, thank you for reviewing your stay. We are delighted to read that Spencer helped make your stay even more comfortable. Your compliments will indeed be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They canceled our over 10 band Solo and Ensemble kids headed to State on their way down after making reservations over a month ago. They said they sent an email this morning. You don't cancel the morning of an even when you have a federal rate and they many kids. Just because you overbook is not our problem! Terrible customer service!
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Austin - Round Rock - North
Responded 30 May 2022
Thank you for taking the time to reach out to us through your feedback. We are truly sorry as we were unable to accommodate you this time. We do everything possible to honor reservations; however, we are sorry we were unable as we were overbooked. We know how this may have impacted your plans to visit our city and regret any displeasure caused. We hope you will afford us an opportunity to host you the next time. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I really enjoyed the cheery and positive service from the staff at check in/out. I found the amenities for a longer stay complete. A non-smoking room that smelled like cigarette smoke & dirty carpet. As a last minute booking, the room was an as-is stay for this traveler.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Austin - Round Rock - North
Responded 27 Aug 2021
Thank you for sharing your experience at our hotel. We are glad you had a pleasant stay overall and that you were pleased with the service our front desk associate delivered. However, we do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is no way our stay at this hotel would have been as successful as it was without Sheila. She was very helpful during a stressful time for us. She was accommodating and answered all of our questions in a calm and respectful manner. She checked on us and made sure we were comfortable. Sheila even provided some of her own salt and pepper when we were unable to locate any of our own. It's the little things that matter. She is making the difference here. Thank you Sheila!
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Austin - Round Rock - North
Responded 21 Jul 2021
Thank you for being our guest at Extended Stay America. It's a pleasure to know you had a comfortable stay with us and were impressed by the service provided by Sheila. We will be sure to share your compliments with her for taking good care of you. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is an absolutely wonderful hotel to stay at and I would highly recommend it to anyone I could. Sheila Whitehead is simply amazing. She does a fantastic job all around. She ensures everyone is well taken care of, including her employees, provides excellent customer service and is wonderful at multi-tasking. I would also like to add that Eva does a wonderful job on the evening shift and Chris is very helpful during the overnight shift. I am very impressed with the teamwork at this location, the promptness and attentiveness of the employees and just the customer service all around. If I could give 10 stars, most definitely would. Sheila is an amazing manager and a beautiful person all around. She deserves a raise. I greatly appreciate each and every one of you guys and I…
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shelia at the front desk was extremely helpful with accomendating our team. Very friendly and responsive with all our needs! The location was ideal for getting on and off the highway with ease! Other than the occasional train coming through quiet place to stay
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Austin - Round Rock - North
Responded 30 Apr 2021
Thank you very much for selecting Extended Stay America during your stay in Austin. It is wonderful to read that you enjoyed our superb service and location. We will share your feedback with the entire team, as they always enjoy hearing nice comments from our guests. We look forward to seeing you again. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This wonderful lady had such a great attitude so late at night after working all day she helped me check in for my very first solo stay and she made me feel welcome her patience is amazing. Thank you Mrs Shelia. Keep that amazing smile and attitude.
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Date of stay: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Austin - Round Rock - North
Responded 24 Jan 2021
Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went so well during your stay and that Sheila at the front desk made for a memorable experience. We appreciate your kind review and look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roy and his staff has been awesome. I had trouble finding a place until my new home closes In Jarrell Texas. I have pet and he been really cool. It nice to know you can find a place for short or long stay when your in need. Its been quiet stay. I really appreciate Roy and His staff. I highly would recommend people to stay here.
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Date of stay: June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Manager at Extended Stay America - Austin - Round Rock - North
Responded 18 Jun 2020
Thank you for staying at the Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you and your pet received. We will surely share your compliments with our team, especially with Ray. Thank you once more for recommending us to future guests! We look forward to hosting you again soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everyone took care of my every request and question. Well done always. General Manager Roy, front desk reception Sandra, Nancy, Sheila performed professionally, yet a friendly, open manner every time. Housekeeping excellent.
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Date of stay: April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Manager at Extended Stay America - Austin - Round Rock - North
Responded 8 May 2020
Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service provided by Roy, Sandra, Nancy, as well as Sheila, and we will be sure to share your compliments with them. We thank you again and look forward to your next visit. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nelson was the man ! He helped us out with no questions asked he was always on point with his service and had an awesome attitude give that man a raise ! Rooms were clean beds were nice all around good stuff
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Date of stay: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - North
Responded 24 May 2019
Dear Guest, Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your well-kept suite. We will be sure to share your compliments with Nelson for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
£54 - £71 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stayamerica round rock, tx hotel round rock, extended stay round rock, round rock extended stay
LOCATION
United StatesTexasRound Rock
NUMBER OF ROOMS
138
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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