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There is nothing special about this Cottonwood Suites other than its close proximity to one of Texas' greatest attractions, Dell Diamond, home of the Round Rock Express, designed by Hall of Famer Nolan Ryan. Check in was a breeze, the room comfortable, refrigerator, coffee maker,...More
Dominga is awesome 😎 best costumer service I had at a candlewood suites in a while The rest of the staff was ok. Only thing I could find negative if I wanted to complain is maybe update the carpets that's it other than that it...More
Response from CandlewoodSuitesTeam, Manager at Candlewood Suites Austin-Round RockResponded 16 October 2017
We are so excited to hear Dominga made your stay more enjoyable. Great news is just around the corner as we are finalizing and preparing for the wonderful new carpet to arrive! We cant wait for your return and we'd love to hear...More
Having worked in hospitality for over 15 years, I understand the importance of curb appeal and first impressions. I did not like the overall first impression of the hotel as I entered, checked-in, and proceeded to my room.
There was dirt, crumbs, and such all...More
Thank Valentin C
Response from IHGService, Guest Relations Manager at Candlewood Suites Austin-Round RockResponded yesterday
Hello Valentin C,
Thank you for sharing your thoughts and making us a part of this trip to Round Rock. We do the best we can go beyond the standards set by IHG in the upkeep and maintenance of our property but I'm sorry this...More
First time in a Candlewood Suites . It was OK. Certainly better than the extended stay type of hotel.
Room was a decent size. Clean comfortable. Everything worked . Had things in the kitchen area. But very basic.
Was disappointed to learn that because I...More
Response from CandlewoodSuitesTeam, General Manager at Candlewood Suites Austin-Round RockResponded 3 weeks ago
Thank you for taking the time to give us your feedback. It's our goal to make each and every guest satisfied with their stay. We try to have the basics of what you need in the rooms because we have much more specific items in...More
Our toddler started vomiting at 2am- I called the front desk and asked if I could get new bed sheets. They guy (Brian) said he was the only one working and couldn't help us. I asked if I could just meet him at the front...More
Thank Lacy C
Response from IHGService, Guest Relations Manager at Candlewood Suites Austin-Round RockResponded 28 December 2017
Hi Lacy C,
Thanks for staying and for taking the time to share your experience with us. I understand that the condition of the hotel room you were given was not to your satisfaction. Furthermore, the overall level of service you received was not of...More