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Extended Stay America - Houston - Stafford

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Traveller (5)
Room & Suite (10)
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Overview
  • Excellent32%
  • Very good13%
  • Average19%
  • Poor10%
  • Terrible26%
Travellers talk about
“short term”(3 reviews)
“entire stay”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Room Service
Family Rooms
Fitness centre
2 Star Hotel
All hotel details
Additional information
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Reviews (100)
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1 - 5 of 98 reviews
Reviewed 26 March 2018

The hotel itself had lots of bugs and weird stains on the pull out bed. The price they charged me was more and I still paid it. Staff didn’t come to clean the room because we weren’t staying there long enough (5 days we stayed...More

Review collected in partnership with Extended Stay
Thank shelizajinnah
Response from 00esa, Manager at Extended Stay America - Houston - StaffordResponded 27 March 2018

Sheliza, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a clean, comfortable and stress-free stay, and we did not live up to your expectations. We have discussed your feedback with our housekeeping and pest...More

Hotel's Favourite
Reviewed 1 December 2017

We traveled as couples for a vacation visit, we were at 1st screwed by the Sugarland property without no reason that cancelled our booking at the late hour at night when we arrived for check-in, for God know the reason why such happened, a nice...More

Thank KoonU2017
Response from 00esa, Manager at Extended Stay America - Houston - StaffordResponded 2 December 2017

Thank you for reviewing your stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the attentive service provided by our Front Desk staff. We will be sure to share your compliments with our entire team for...More

Reviewed 13 March 2018 via mobile

I have enjoyed a great stay while having some surgical procedures. The General Manager Terriko has been super accommodating. Great location with great weekly housekeeping services. I'm very happy with the services available and cleanliness.More

Thank Scott V
Response from 00esa, Manager at Extended Stay America - Houston - StaffordResponded 14 March 2018

Scott, thank you for the nice review of Extended Stay America. We are happy to know you liked our location which was perfect for your medical needs and that you were impressed with the service provided by our entire staff. We wish you well in...More

Reviewed 3 February 2018

Our stay was for a short term that only lasted a week. The location of the business is perfect for tenants that aren't' vehicle assessable and just want to walk to get more steps for a fitbit challenge.The staff is friendly and thoughtful so whenever...More

Review collected in partnership with Extended Stay
Thank U1283RWkeithg
Response from 00esa, Manager at Extended Stay America - Houston - StaffordResponded 4 February 2018

We are thrilled that you enjoyed every aspect of your stay with us at Extended Stay America. We appreciate you recognizing our attentive associates and your compliments will certainly be shared with them. We hope to see you again soon! Sincerely, Hotel Management

Reviewed 27 January 2018 via mobile

When we got to the room and I saw the bed we were upset because they called it a "queen room" but that was clearly a twin bed... Imagine my husband, myself and baby sleeping on this it was not comfortable. We went to front...More

Thank Yaki622
Response from 00esa, Manager at Extended Stay America - Houston - StaffordResponded 28 January 2018

Thank you for being a guest at our hotel. We are pleased to know you all had a pleasant visit and were impressed with the cleanliness of your room. However, we are sorry for the reservation issues you had while being here. We have shared...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Free Parking
Self-Serve Laundry
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$68 - US$85 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$68 - US$85 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (5)
Room & Suite (10)
Questions & Answers
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Room Tips
"Room that we stayed is clean and with brand new appliances"
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"Super super slow wifi"
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"get the room with king beds if possible."
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"None just take a gamble"
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