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Hilton Garden Inn Houston / Sugar Land

GardenInn.comUS$99*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Hilton Garden Inn Houston \/ Sugar Land
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491 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Houston / Sugar Land
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Showing 482: English reviews
texas
Reviewed 14 August 2016 via mobile

Staff are very friendly and accommodating. Front desk concierge and the restaurant staff are very courteous. Drew at night was very helpful at night.Made to order breakfast was delicious and tasty.bathrooms are very clean. Housekeeping staff was friendly.

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Helpful?
Thank shajijiji
Reviewed 10 August 2016 via mobile

Very helpful and friendly staff. Clean place. Decent breakfast buffet, although it seems to be the same everyday. Small dinner service but food was very good. Would definitely recommend it for short visits.

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Helpful?
Thank DaisyElowen
Atco, New Jersey
Reviewed 24 July 2016

Upon arrival it was found that the room I had selected with the digital check in had not been cleaned. The staff had to move me to a different room. During the 3 days I was here the housekeeping staff only emptied my trash cans in my room 1 time. The hot water pressure in the bathroom for the sink...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Dave A
Robert C, General Manager at Hilton Garden Inn Houston / Sugar Land, responded to this review

Dear 516ayeshaq, I am so sorry you found your guest room unacceptable. Our housekeepers work very hard to keep our guest rooms clean and an unacceptable guest room is not the standard at our hotel. My sincerest apologies. I hope you consider staying with us again. We’d love to have you as our guest the next time you are in...

La Marque, Texas, USA
Reviewed 21 July 2016

The staff are very friendly. Hotel is in a great location with access to restaurants and stores. Rooms are clean and comfortable. Toiletries, coffees, etc were taken care of daily. Front staff went out of their way to help and make it a good trip,

Review collected in partnership with Hilton Garden Inn
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Thank Lisa M
Dallas, Texas
Reviewed 20 July 2016

We have been staying at this hotel for a couple of years now and we have always have a great experience. The staff is extremely friendly, specially the breakfast area staff, those girls are always taking care of the people with a big smile on their faces. Great value and super clean

Review collected in partnership with Hilton Garden Inn
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1Thank zynthiacobb
Salt Lake City, United States
Reviewed 20 July 2016

The hotel and room met all of my expectations. The service that the staff provided went well beyond my expectations. For example one employee not only recommended a place for food late at night, he drove us there and advised us on the best dishes. We had arrived late and were tired and hungry. We really appreciated this.

Review collected in partnership with Hilton Garden Inn
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Thank Timothy L
Sugar Land, Texas
Reviewed 15 July 2016

The staff were extremely friendly and helpful at the check in/out process. I loved my room. The bed was comfortable and lots of pillows. I enjoyed my stay so much, I booked the next 2 nights at a Hilton Garden in another city, cancelling previous reservations.

Review collected in partnership with Hilton Garden Inn
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Thank 59vickim
Sugarland, United States
Reviewed 13 July 2016

Hello Hilton, The beds and pillows were horrible and so was the cleaning. The front desk completely erred on our pay. The breakfast was overpriced and we did not get even one night of good sleep. We were a bit disappointed with this Hotel. Regards, KDailey

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Katrina D
Robert C, General Manager at Hilton Garden Inn Houston / Sugar Land, responded to this review

Thank you for providing feedback, we are very disappointed that you did not enjoy your stay. We will be replacing our beds in the third quarter, we understand your frustration. Your feedback is very helpful and we will use your comments to help our cleaning staff improve. Our breakfast buffet is quite extensive and fairly priced compared to our competition...

Reviewed 12 July 2016

The hotel was clean and quiet. The room was clean. The bed was very uncomfortable for us. It was hot due to fuzzy top on mattress. If you are cold natured you may like it. The account was not on when we entered the room.

Review collected in partnership with Hilton Garden Inn
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Thank Tami H
Austin, United States
Reviewed 11 July 2016

I had several issues in my room over 4 days that required multiple times to address them and one wasn't resolved before I checked out. The staff when replacing my microwave opened my food to test the replacement and left the food open and on the counter. Not acceptable at all.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Marcus L
Robert C, General Manager at Hilton Garden Inn Houston / Sugar Land, responded to this review

Dear Marcus L We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Garden Inn Houston/Sugar Land hotel is in Southeast Houston close to big companies like Texas Instruments, Baker Petrolite, and Fluor Daniel. Every hotel room and suite has a comfortable adjustable bed, free WiFi, 32-inch flat screen HDTV, refrigerator, and microwave. The onsite restaurant, Great American Grill, serves breakfast, dinner, and evening room service. The hotel also offers an outdoor pool and whirlpool, fitness center, business center, and 6700 sq. ft. of meeting space. ... more   less 

Additional Information about Hilton Garden Inn Houston / Sugar Land

Address: 722 Bonaventure Way, Sugar Land, TX 77479-4520
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: £72 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston / Sugar Land 3*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Hilton Hotels Direct, Travelocity, Booking.com, Expedia, Hotwire, Priceline, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Houston / Sugar Land reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Houston / Sugar Land Hotel Sugar Land
Hilton Garden Inn Houston / Sugar Land Texas
Hotel Style:
#2 Business Hotel in Sugar Land
#3 Romantic Hotel in Sugar Land
#4 Family Hotel in Sugar Land
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Houston / Sugar Land staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Houston / Sugar Land staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely use the meeting room which also has a dance floor!”
sayless2014, 23 Feb 2017 | Read review
“For the room none. There is closer in parking in the back, but you'll need your key card to enter.”
Iguana108, 23 Feb 2017 | Read review
“Try the restaurants and bars around the hotel area. They are goooooood.”
scI-ROCKco, 24 Dec 2016 | Read review
“ask for a suite - not much more $$ if available”
travelmop_10, 31 Aug 2016 | Read review
“"Rooms on the south side are quieter"”
51patriciaannm, 26 Aug 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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