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Best Western Mainland Inn & Suites

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Traveller (22)
Room & Suite (17)
Dining (1)
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Overview
  • Excellent32%
  • Very good26%
  • Average18%
  • Poor16%
  • Terrible8%
Travellers talk about
“best westerns”(4 reviews)
“room was clean”(12 reviews)
“breakfast area”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Family Rooms
2 Star Hotel
All hotel details
Offers from Best Western Mainland Inn & Suites
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (193)
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LanguageEnglish
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All reviewsbest westernsroom was cleanbreakfast areamusty odorthe toilet seatcruise terminalstaff was friendlychecking ingreat place to stayeggs and sausagecalled the front desklet them knowcleaning staffpre cruiseone night staygalvestonrace
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31 - 35 of 190 reviews
Reviewed 18 June 2017

My FIL's room was clean and fresh but our room was musty smelling. When I folded out the sofa sleeper I realized it was moldy under the mattress. I called the front desk. They said they'd tell housekeeping. I told her myself when I saw...More

Thank Ed M
Response from Devyn S, General Manager at Best Western Mainland Inn & SuitesResponded 3 July 2017

Dear Ed, I would like to sincerely apologize for the issues and negative experience during your stay with us. Thank you for bringing this to my attention so that we could have the room professionally looked at and the issue resolved. I am terribly sorry...More

Reviewed 1 June 2017

We have stayed here befor and loved it. Not this time. We will find other accomodations next time. The hotel was dirty. Musty smell was overpowering in our room. Housekeeping apparently does just a quick once-over before re-renting the room. Bathroom wall was disgusting. One...More

Review collected in partnership with Best Western
Thank Christi V
Response from Devyn S, Manager at Best Western Mainland Inn & SuitesResponded 5 June 2017

On behalf of our entire team, I would like to apologize for not exceeding your expectations. I can understand how uncomfortable this must have made your stay with us. We sincerely apologize about the experience you had with us. We have taken your review and...More

Reviewed 22 May 2017 via mobile

My stay at this Best Western was just a little disapointing as it wasn't as good as I have experienced in other Best Westerns in the past. I chose this property due to a cheap booking rate for a 5 night stay. It was the...More

Thank Pat0110
Response from Devyn S, General Manager at Best Western Mainland Inn & SuitesResponded 3 July 2017

Dear Pat, I would like to sincerely apologize for the issues and negative experience during your stay with us. I'm sorry for the inconvenience you had during check in with your reservation. I am happy we were able to resolve the issue. Thank you for...More

Reviewed 4 May 2017

Hotel was nice in appearance, we used the conference room - A/C in there not working, made for a long hot meeting. worst of all - A/C in the first room I was given did not work, moved directly above that one and same thing...both...More

Review collected in partnership with Best Western
Thank lidiac397
Response from Devyn S, General Manager at Best Western Mainland Inn & SuitesResponded 8 May 2017

On behalf of our entire team, I would like to apologize for not exceeding your expectations. I can understand how uncomfortable this must have made your stay with us. We sincerely apologize about the experience you had with us. Your satisfaction is important to us...More

Reviewed 18 April 2017 via mobile

Hotel looked nice on the outside. It is in a location next to a closed mall and a few fast food joints. But only 15 minutes from the Gulf and NASA, which were the focus areas for most of the trip. Price is average for...More

Thank stevendspivey
Response from Devyn S, General Manager at Best Western Mainland Inn & SuitesResponded 21 April 2017

Thank you for completing a survey on our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I can understand how uncomfortable this must have made your stay with us. I have spoken with both my breakfast...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Outdoor pool
Details
Price range
US$81 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$81 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (22)
Room & Suite (17)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Sandra R
7 September 2017|
AnswerShow all 3 answers
Response from DCochranAustin_Texas | Reviewed this property |
Call ahead to make sure it is open.
0
Votes
a_robertmiller
14 December 2015|
Answer
Response from a_robertmiller |
M i c r o s o f t O u t l o o k T e c h Su p p o r t +1800-713-8022 US/Canada, M i c r o s o f t O u t l o o k T e c h Su p p o r t m i c r o s o f t o u t l o o k t e c h s u p p o r t m i c r o s o f t t e c h s... More
0
Votes
Donnadoo47
7 October 2015|
AnswerShow all 3 answers
Response from Best Western M | Property representative |
We only welcome Service Animals.
0
Votes
Room Tips
"No tip would work in this hotel's current state."
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"Quiet stay for one night with friends while visiting Galveston"
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"Keep away from the elevators and try to book on the top floor"
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"Do not take adjoining room because you can hear everything."
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