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Candlewood Suites Tyler

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45 Reviews from our TripAdvisor Community

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Showing 45: English reviews
Little Rock, Arkansas
Reviewed 1 week ago via mobile

I was in town for Thanksgiving with my granddaughter and stayed one night at The Candlewood Suites. There is no front desk staff from 11 p.m. to 7 a.m. that was a little unusual. The room was clean, comfortable, and serve the purpose for the one night we stayed.

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Helpful?
Thank Tracy A
Lizz W, Front Office Manager at Candlewood Suites Tyler, responded to this review

Thank you for the review on your recent stay with us. I'm glad to hear everything was nice on your visit.

Reviewed 26 October 2016 via mobile

We were in town for a family funeral and decided to stay here since we stayed at this hotel previously. We were disappointed on our second stay. The hotel needs some upgrades. There was an odd smell on the floor we were on and also when we entered our room. The furniture needed to be cleaned it was very stained...

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Helpful?
1Thank JN W
IHGService, Guest Relations Manager at Candlewood Suites Tyler, responded to this review

Dear JN W, Thank you for taking the time to relay your comments and for staying with us. We apologize you were not fully satisfied with your accommodations. We just want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. We have taken note of your valuable comments regarding...

Sour Lake, Texas
Reviewed 17 October 2016 via mobile

Candlewood was OK. The rooms are clean but the hotel needs a little updating. No extras at this establishment. You get a place to sleep and that's about it. I would not stay there again. The staff was friendly but there are comforts that this hotel needs to add.

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Helpful?
1Thank Tim B
Lizz W, Front Office Manager at Candlewood Suites Tyler, responded to this review

Thank you for your recent stay with us. I apologize for the lack of extras here. We are hoping to start some updating here soon. I hope we you will give us another try when we have completed some remodeling.

Reviewed 7 September 2016 via mobile

Husband is in a local hospital for surgery. Booked the hotel last minute and glad I did. I slept so well! Room is comfortable with a kitchenette, table, and full size refrigerator. As a single woman checking in and staying I felt very safe and secure. Loved the lending locker! Room was clean. Would stay here again!

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Thank Mortysays1
Norman, Oklahoma, United States
Reviewed 10 February 2016

In town visiting family. This Candlewood is older than one other I have been to, but like the other it is a nice quiet and clean place to stay. They allow pets and is walking distance to a large park to the Northeast. I do wish there were more Candlewood Suites in more towns I visit. They are more like...

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Helpful?
1Thank Justin M
Lizz W, Front Office Manager at Candlewood Suites Tyler, responded to this review

Thank you for taking the time to write a review on your recent stay. I'm happy to hear your stay was good. We work hard on making our guest feel at home here. I'll pass this great review along to the rest of the staff. I hope you come back and stay with us on your next trip to Tyler.

Palestine, Texas
Reviewed 6 February 2016 via mobile

I was in Tyler because my grandmother as in hospital. I only live 50 miles from Tyler but working nights and having been up all day I knew I'd want to sleep before I headed back home. I checked in at 8 pm and left around 2 am. Check in was a breeze, a couple of friends I hadn't seen...

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1Thank TexasBoss903
Reviewed 3 January 2016 via mobile

Upon arrival to the Candlewood Suites we immediately noticed how well grromed the landscaping was and all grounds for this matter. We checked in with a very friendly staff member and proceeded to our room on the 2nd floor. In fron of the elevator on the 1st floor was something Ive never seen at any of the hundreds of hotels...

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2Thank Angela N
Reviewed 19 October 2015

Family and I came to Tyler for the Rose Festival and found this gem. The suite was spacious with the bedroom separated by a door for privacy. The kitchenette and living quarters weren't cramped and we had room to move around. Two separate cooling units came in handy. It's location lends to a quiet night with virtually no traffic noise....

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Helpful?
Thank jhue32
Lizz W, Front Office Manager at Candlewood Suites Tyler, responded to this review

Thank you for the amazing review!! We love to hear that our guest was comfortable here. Sorry to hear about the sleeper sofa not be comfortable for you. I would like to let you know we will be making changes to the hotel and buying new furniture, so next time you visit you should be more comfortable. Thanks again for...

Bells, Texas, United States
Reviewed 27 August 2015

I had a one bedroom suite on the 4th floor at the end of the hall. It was very spacious and clean. The only problem was internet was not very good. I was able to access it that afternoon but at night and morning did not have any. It could have been because I was at the very end of...

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Helpful?
Thank John B
Lizz W, Front desk at Candlewood Suites Tyler, responded to this review

Thank you for taking the time to write a review. We are very happy that you had a enjoyable stay with us. We love to hear how great everything is with our guest. However i am sorry about the wifi. We have had it looked at to make sure there was nothing wrong. we cant wait to see you again...

Garland, Texas
Reviewed 5 July 2015

This suites hotel was very clean and priced very reasonably, full sized refrigerator, stove top, microwave and dishes, flatware, etc all there and clean. They even had a container of fresh cold water in fridge when we arrived. Very nice little 'store' inside that had frozen meals, soft drinks, and sundry goods to purchase for a very low price. $.75...

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Helpful?
1Thank Sudderth
Lizz W, Front desk at Candlewood Suites Tyler, responded to this review

Thank you for taking the time to write a review on your stay with us. We try to make things easier on our guest when they stay here. I'm glad you had everything you needed during your visit to Tyler.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Candlewood Suites Tyler

Address: 315 E Rieck Rd, Tyler, TX 75703-3880
Region: United States > Texas > Tyler
Price Range: £60 - £73 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Tyler 2.5*
Number of rooms: 64
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Also Known As:
Candlewood Suites Tyler Hotel Tyler
Candlewood Tyler
Tyler Candlewood Suites
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Tyler staff and other travellers.
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Questions? Get answers from Candlewood Suites Tyler staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor was very quiet.”
 of 5 bubbles 399JohnB, 27 Aug 2015 | Read review
“Great value for long term stay in Tyler”
 of 5 bubbles alexbD5256KE, 21 May 2015 | Read review
“Pick a room on a higher floor -- most of the rooms here are quiet though..”
 of 5 bubbles Rekhalove10, 9 Mar 2015 | Read review
“Go somewhere else”
 of 5 bubbles debbief699, 19 Jul 2014 | Read review
“I was close to the elevator but did not hear it.”
 of 5 bubbles bosco09, 7 Aug 2013 | Read review
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