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Holiday Inn Tyler-South Broadway

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#2 of 38 Hotels in Tyler
Certificate of Excellence
GreenLeadersBronze level
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Holiday Inn Tyler-South Broadway
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359 Reviews from our TripAdvisor Community

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Showing 359: English reviews
Reviewed 3 days ago NEWvia mobile

The lounge is nice, and clean. Tina D is so friendly and is always smiling and ready to serve. Room are nice beds are comfortable. All other staff are willing to help. Can't wait to come back to Tyler

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Helpful?
Thank edlscarrasco
Reviewed 6 days ago NEW

My family has been at this hotel since the middle of January. Living in a hotel for an extended period of time is never a fun experience but the staff at this hotel has made a huge difference! Erin Bailey in the restaurant has been absolutely fabulous! She took our family in and has definitely spoiled our little boy. BB,...

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Helpful?
Thank Kenyon A
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for the kind review concerning our staff at the Holiday Inn Tyler So Broadway in Tyler TX. We value our guests and strive to make sure that if you are staying a day or weeks at a time that we are here to deliver outstanding customer service. I will pass along your comments to the staff...

Reviewed 1 week ago

We came to Texas for seeing doctor Evans, so we search for the hotel that provide the shuttle and Holiday inn is the only place provide the shuttle. Jimmy the driver who take care of my husband. he is so kind and have excellence service mind. I will come back because of him, the shuttle service, and because We were...

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Helpful?
Thank Puay S
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kind review of the Holiday Inn Tyler So Broadway in Tyler TX We value your comments I will pass them along to the staff and to Jimmy. He will be so excited to hear that he made a another guest feel like they were home. Come back and see us again if you ever...

Reviewed 2 weeks ago via mobile

We just checked in. What an outstanding Bellman. Jimmy was smiling as he approached to assist us. My husband is handicapped and he came to his assistance without being asked. He is personable, energetic and quick. Beat me to the room. Informed me to let him know if we needed further assistance. Out of all our stays at ihg ,...

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Helpful?
Thank Theolia W
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kind words regarding Jimmy, our bellman, at the Holiday Inn Tyler So Broadway Tyler TX. We agree that Jimmy is a valuable asset to our staff and I will make sure he is aware of the comments you made. Come back and see us soon...

Dallas, Texas
Reviewed 4 weeks ago

We were in town for business and decided to stay here instead of the Fairfield because Holiday Inn is pet friendly. We were greeted by friendly staff upon arrival. The lobby is nice, although the Christmas tree was still up...lol. Our room was on the sixth floor with a balcony, although there is a sticker on the glass door that...

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Helpful?
1Thank BHELLANGEL
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding your stay at the Holiday Inn Tyler So Broadway Tyler TX. We appreciate your comments espically about the tree. Our tree goes up in October and is decorated in a fall decor. Once Christmas is over, we decorate the tree in New Years decor to celebrate the New Year. Several of our guests love...

Fouke, Arkansas
Reviewed 4 weeks ago via mobile

I stay here every time I travel to Tyler. Concierge level is awesome. It includes complimentary beer/wine, appetizers and morning breakfast. Walking distance to several nice restaurants. Nice lobby bar that has karaoke on tuesday.

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Helpful?
Thank hograd
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your comments regarding your experience at the Holiday Inn Tyler So Broadway in Tyler TX. We value your comments and happy to see that you are a fan of the karaoke in our bar. Come back again when you are in Tyler

Pascoag, Rhode Island
Reviewed 10 January 2017 via mobile

Concierge lounge is a nice touch for the constant business traveler. A little free service goes a long way! Open for breakfast and then a light snack and beverage in the earlier evening. Good place to relax and get a little computer work done if needed.

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Helpful?
Thank kefltrvlr2
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kind review of the Holiday Inn Tyler So Broadway in Tyler TX The conceirege floor consists of two floors with elevator access to those floors. The lounge is open Monday-Friday serving a small continental breakfast with one hot item. In the evening we serve complimentary beer and wine from 5PM-8PM. It is definately a...

Fort Worth, Texas
Reviewed 9 January 2017

Very friendly staff and great customer service! Erin Bailey ran the restaurant during my stay and did an amazing job of making me feel welcome and offered exceptional customer service! She always had a smile on her face, you could she loves what she does. Rebecca McLaughlin (Senior Sales Manager) went out of her way to speak with me, learn...

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Helpful?
Thank johnswinford
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you for your kind words regarding your comments reguarding the Holiday Inn-Tyler So Broadway in Tyler TX. I will pass along your comments to our staff and appreciate your comments. We hope to see you again soon....

Reviewed 6 January 2017 via mobile

Okay! My visit to your hotel was average! The employer's had OUTSTANDING HOSPITALITY!!!! They were very kind and generous! The maintenance guy even help is move our things into TWO different rooms due to malfunctioning in the prior rooms we were in ! Jimmy Bellman was awesome and deserves a RAISE! I would recommend this hotel and I would actually...

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Helpful?
Thank Tyneka M
HotelManagerHISB, General Manager at Holiday Inn Tyler-South Broadway, responded to this review

Thank you so much for your kind review of the Holiday Inn-Tyler So Broadway in Tyler TX. I apologize for any inconvenience you had of moving rooms but very happy to see that Jimmy took good care of your needs. I will pass your words along to him. We hope to see you again soon on your next visit to...

Reviewed 22 December 2016

Kenia and Esther spent time with us and got all 3 of our devices connected to wifi. I have stayed here for 5 years and NEVER had an issue. They both took the time to call tech support and get all 3 devices up and running!!! Those girls were AWESOME and deserve raise!!

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Helpful?
Thank Jennifer F
Management response:

Thank you so much for your comments regarding your stay at the Holiday Inn-Tyler So Broadway Tyler TX. We value your comments and we are very happy to hear that our staff did their job in taking good care of our guests. I will pass along your comments to Kenia and Esther and the rest of our staff. We are...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Holiday Inn South Broadway is Tyler's largest full service hotel and is the business traveler's first choice when choosing a hotel in Tyler. Winner of a "Best of 2009" award by Texas Meetings + Events Magazine, it is easy to see why we are the meeting planners first choice as well. Families love us because kids eat and stay free in our hotel! Pets are welcome too! Check out our Holiday Inn hospitality soon! ... more   less 

Additional Information about Holiday Inn Tyler-South Broadway

Address: 5701 South Broadway, Tyler, TX 75703
Region: United States > Texas > Tyler
Price Range: £86 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Tyler-South Broadway 3*
Number of rooms: 183
Reservation Options:
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Also Known As:
Holiday Inn Tyler-South Broadway Hotel Tyler
Holiday Inn Select Tyler
Tyler Holiday Inn
Hotel Style:
#1 Green Hotel in Tyler
#4 Business Hotel in Tyler
#9 Romantic Hotel in Tyler
#11 Family Hotel in Tyler
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Questions & Answers

Questions? Get answers from Holiday Inn Tyler-South Broadway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there are plenty of eateries in the area and it is close to a shopping mall”
 of 5 bubbles BHELLANGEL, 18 Jan 2017 | Read review
“Great location to good restaurants in the Tyler area.”
 of 5 bubbles johnswinford, 9 Jan 2017 | Read review
“Good luck! I would suggest a roach free room.”
 of 5 bubbles vicreaux, 15 Oct 2016 | Read review
“Rooms on the north side have drive up parking and building access.”
 of 5 bubbles Kagatime, 7 Oct 2016 | Read review
“Get an outside room with a view. They have inside rooms to; that means no views.”
 of 5 bubbles robertbG8671MG, 29 Sep 2016 | Read review
5 of 5