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BEST WESTERN PLUS University Inn & Suites

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184 Reviews from our TripAdvisor Community

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Showing 183: English reviews
1 review
Reviewed 1 week ago

We have stayed here before as our daughters attend MSU. The price cannot be beat and the breakfast staff is friendly. This time however we were there for Thanksgiving. We received four calls on Turkey day stating that we had not paid for a second night. We ran back to the hotel and showed them the confirmation and bank charge.... More 

Review collected in partnership with Best Western

Helpful?
Thank 663jodir
oklahoma city, United States
2 reviews
Reviewed 2 weeks ago

Very good and friendly Staff very well-maintained hotel in deathly coming back to stay here everything is real easy to get to restaurant next-door Walmart down the street and plenty of things to do in the area

Review collected in partnership with Best Western

Helpful?
Thank Tony C
Colorado Springs, Colorado
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

Check-in was quick and easy and our room was clean and comfortable. This facility has a rather awkward room set-up in that the bathroom door opens outward and the light switch is on the hinge side of the door. The breakfast was standard fare except that there was no fruit available. The business center has dated equipment and slow internet... More 

Helpful?
Thank Singinmom
wichita falls, United States
2 reviews
Reviewed 26 September 2016

Staff was very friendly and attentive. Room was clean but a bit muggy.Location was very close to dining , attractions , and college campus. Would like attendant fixing the breakfast to have on gloves.

Review collected in partnership with Best Western

Helpful?
Thank Betty A
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

Thank you for the kind remarks we do love our location!! We have SO many great places to shop, eat and visit nearby and all in walking distance. Also I appreciate the comments about the staff, I am fortunate to have such a great team here at the Best Western Plus. I will pass on the information to the housekeeping... More 

Albertville, United States
1 review
Reviewed 22 September 2016

Staff was great, very personable. Addressed any issues immediately. Rooms were clean. Wifi had a strong signal, but was a little slow. Had an issue with the door locks not recognizing the key cards, apparently is was a hotel wide issue.

Review collected in partnership with Best Western

Helpful?
Thank Justin A S
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

Thank you for the great positive comments, we really do appreciate it. I do apologize about the key issues, yes we are in the process of replacing the locks and sensors but unfortunately the locks are going out faster than we can get them replaced. We do hope you will stay with us again while passing through or visiting Wichita... More 

1 review
Reviewed 20 September 2016 via mobile

The lady at the front desk was wonderful! She was friendly and fast. Our room was average. We stay in hotels a lot and I am very picky about bed sheets. Upon inspecting the beds I noticed that one bed had been made but obviously the sheets were never changed. There were stains on the sheets, flakes of something under... More 

Helpful?
Thank Melissa G
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

Melissa, The housekeeper that did this room is no longer with us, she was trained the proper way and chose to do it a lazy way. I assure you that we will always change linen after each stay and we take great pride in cleanliness and the well being of our guest. I hope you will try us again when... More 

1 review
Reviewed 2 September 2016

Robin and Mandy saved our weekend. I had paid for a reservation in full back in March at a competing hotel down the street. The day before getting on the road to drive to Wichita Falls, I called this hotel just to make sure all was in order and someone had cancelled my reservation for no apparent reason. Robin and... More 

Review collected in partnership with Best Western

Helpful?
Thank Mike C
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

Awe thank you so much, it is such a crazy busy weekend and I am thankful we had the rooms open up! We look forward to your return trip next year and please if you are ever in Wichita Falls stop by and see us!! Robin More 

BENTON, United States
1 review
Reviewed 29 August 2016

Nice hotel, nice front desk staff. Horrible room, horrible housekeeping. Room air felt sticky. We live in a more humid climate, and this was unacceptable. Housekeeping only took away soiled towels, no new towels or mat, no bed made and no trash emptied. Our sheets had holes in them. We were there for a large cycling event, so rooms were... More 

Review collected in partnership with Best Western

Helpful?
Thank Michael C
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

After reviewing the comment I did check on why this happened and I am sorry. The housekeeper explained and thus should not have happened, we do replace the towels we take it was an honest over sight on her part. As for the humidity and the AC, it was very hot and humid that day and again I apologize if... More 

Lubbock, Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 August 2016

Nice clean hotel, Room was nice, coffee pot was in good working order. I have stayed there several times, front desk was very good to me, called after I got to my room and asked if all was ok and if they could anything. Good recommendation on a nice place to eat. Parkway Grill on Southwest Drive. Next morning breakfast... More 

Helpful?
Thank SalesDaddy
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

Thank you so much for the kind words, we are continuously working to better our breakfast and hopefully we will get it at 100%. I am glad you were called after arrival and the desk gave you some good recommendations as well. We do love our guests and we hope everyone has a great stay always! Thank you again and... More 

Lake Dallas, TX, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 August 2016

When I come to Wichita Falls this is the only hotel I stay at, because of the professional people and friendly. They make you feel at home. Would not have it any other way. Best place in Wichita Falls to stay.

Review collected in partnership with Best Western

Helpful?
1 Thank Patricia M
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

Thank you for the kind and thoughtful words. We are continuously working at the hotel to make all our guests feel at home. In a world of negative it is nice to know that when you stay with us you will feel at home! Robin More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available

Additional Information about BEST WESTERN PLUS University Inn & Suites

Address: 4540 Maplewood Ave, Wichita Falls, TX 76308-4608
Region: United States > Texas > Wichita Falls
Price Range: £66 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS University Inn & Suites 2.5*
Number of rooms: 1
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Also Known As:
Wichita Falls Ramada
Hotel Style:
#2 Green Hotel in Wichita Falls
#3 Romantic Hotel in Wichita Falls
#7 Family Hotel in Wichita Falls
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS University Inn & Suites staff and other travellers.
2 questions
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2 months ago
Abilene, Texas
over a year ago

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Questions? Get answers from BEST WESTERN PLUS University Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring slippers and wear them”
 of 5 bubbles CraigR997, 8 Jun 2016 | Read review
“Join the membership with Best Western to get points & better service”
 of 5 bubbles kerrvilleklutz, 13 May 2016 | Read review
“On both visits, or friends and we were given rooms on the third floor. I suspect this is their primary floor for guests with dogs. Nevertheless we experienced no problems with noise.”
 of 5 bubbles 763johno, 3 Apr 2015 | Read review
“Away from pets, small children, teenagers, and vending machines.”
 of 5 bubbles Irishtomato19, 26 Jul 2014 | Read review
“Any hotel but this one.”
 of 5 bubbles markwF5437DQ, 10 Jul 2014 | Read review
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