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Holiday Inn Express Hotel & Suites West Valley City - Waterpark

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Traveller (14)
Room & Suite (17)
Pool & Beach (6)

About

Location
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Brand new in Summer of 2009, the Holiday Inn Express in West Valley City, Utah is the newest and most modern hotel in the area. Conveniently located off I-215 and just south of I-80, our contemporary designed property is surrounded by majestic mountains and within walking distance to a variety of restaurants and entertainment. Our hotel is minutes from downtown Salt Lake City, Salt Lake City International Airport, Temple Square, USANA Amphitheatre, Rocky Mountain Raceway, Valley Fair Mall, E-Center (home of the Utah Grizzlies), Utah Olympic Oval, Hale Centre Theatre, Hogle Zoo, Energy Solutions Arena (home of the Utah Jazz), and the new Gateway Mall. We are a short drive from many premier ski resorts such as Snowbird, Alta, Brighton, Solitude, Park City Mountain Resort, Deer Valley and The Canyons. You will experience luxurious accommodations and a plethora of amenities such as a complimentary breakfast buffet featuring a variety of hot items, business center, fitness room, meeting space, wired and wireless, high-speed Internet access. Guests will enjoy our 3 story water park featuring 3 pools including a zero entry wading pool, a 183 foot water slide, heated whirlpool, party room, arcade, concession area, and a wet and wild jungle gym. We are confident that your stay in West Valley City will be a memorable experience and you ll have mountains of fun, so Stay Smart!
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Airport transportation
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
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Location

Full view
53Somewhat walkable
Grade: 53 out of 100
40Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
135Reviews
43Photos
4Q+A
27Room tips
Traveller rating
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Popular mentions
My husband had an appointment in Salt Lake City on a Monday so we decided since we were going to make the drive out there, that we might as well make a weekend trip out of it. We originally booked our room for two night, but by the end of our stay we decided to stay one more
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We stayed here for two nights after plans to head to West Yellowstone were cancelled due to weather. It’s in a handy location, located just off the I-215. The hotel was pretty full with young families during our stay Check- In - was quick & easy as we had prepaid the room -
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Response from Chrisko1937, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark
Responded 3 weeks ago
Thank you for taking the time to complete a survey. We appreciate your comments.
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Staff were rude, not trained in customer support, heaters in rooms were not working and all the staff could say was "sorry, we did all we can do about it" after sending up a technician that just unplugged the unit then sit on our bead and txt people from his phone for 30
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark
Responded 21 Jan 2019
Hi Nathan M, We're glad to have served as your home in West Valley City! I'm disappointed this visit wasn't a complete success because of the underwhelming service received from our staff and poor condition of the room that you were provided. I'd love the opportunity to win your trust back in the brand, that's why I've sent you a private message to obtain more information about your stay. You should have it by now in your inbox. I hope you take time to read it and get back to me when most convenient. Best, Pam G Case Manager IHGService
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Had to be in SLC for an appointment. We thought we would go down a day early and stay here to let the kids swim at this hotel with a “water park”. We had to pay an extra $10 for our 3 yr old to swim and get a wrist band. The “water park” consists of a hot tub, 1 pool for kids
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark
Responded 12 Jan 2019
Hi Daniel H, Thanks for choosing us! It's good to know that you found the room and breakfast area decent. I'm sorry your kids didn't fully enjoy the water park. I know this could've been the highlight of your trip. The restrictions are meant to protect your little ones. We hope to see you again soon! Take care, Anna R Case Manager IHGService
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Front desk was exceeding rude, and made my wife cry. Even the five year old recognized how rude the person was. A short follow up from the manager was done via phone, but no apology was made. Won't be staying here again, nor recommend it. Aside from the rude employee. The rest
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark
Responded 23 Nov 2018
Hello DaveD69, Thank you for taking time to leave us a candid review about Holiday Inn Express And Suites Salt Lake City West Valley. It has always been our goal to deliver exemplary service and we apologize that this was not met during your stay. IHG values your experience with our hotels. I have sent you a private message so we can gather some additional information regarding your experience. Please allow us another chance to make things right. Looking forward to hear from you soon! Cheers, Ronald R. Case Manager IHGService
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Photo provided by managementHoliday Inn Express Hotel & Suites West Valley City - Waterpark
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Photo provided by managementHoliday Inn Express Hotel & Suites West Valley City - Waterpark
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Guest room amenity
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Guest room amenity
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1234
what are the water park hours on the weekend in September or October
This appears to be very elusive information on the web :) I found an "unofficial" Facebook page for the Grins and Fins Indoor Water Park but I didn't see the information your looking for listed. My suggestion would be to call the hotel directly since the hours could change day to day.
0 votes
Hello the water park is open from 3pm to 10pm. The breakfast is a continental breakfast and very tasty, also there is a hot tub available. It's a fairly large inside waterpark. Hope this helps!
0 votes
What are the hours for the waterpark?
Now until April 19th 2015, our waterpark is open from 4pm-10pm Friday and Saturday and from 4pm-9pm Sunday through Thursday. We then go back into winter hours where the waterslide only runs on the weekends (Fri, Sat, and Sun) from 4pm-10pm until Memorial Day. Please call the hotel for more details on hours of operation if your stay will be after these dates. Remember, our pool and splash area are open daily from 5am-10pm. Only the waterslide has restricted hours. Also, riders on the slide must ride solo and be at least 48 inches or taller to ride. Thanks, Becky Plaizier General Manager
3 votes
"3rd floor is better, because the pool is on the main floor."
"Choose another hotel!"
"We had a 1st floor room in the middle of the hallway and didn't notice any noise."
"3rd floor is the best way to go!"
"Choose another hotel without dishonest housekeepers"
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PRICE RANGE
US$96 - US$180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites west valley city - waterpark
LOCATION
United StatesUtahWasatch RangeWest Valley City
NUMBER OF ROOMS
92
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