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Extended Stay America - Washington, D.C. - Chantilly

Booking.comUS$106*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Extended Stay America - Washington, D.C. - Chantilly
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66 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Washington, D.C. - Chantilly
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Showing 66: English reviews
Satellite Beach, Florida
Reviewed 15 February 2014

The maid apparently can't see the thick dirt on top of the tiles in the shower, or the paint chipping from the walls and ceiling. The building engineer apparently can't figure out why the pipes make so much noise in the showers, or why the burners don't seat properly in the electric stove. The front desk apparently doesn't understand how...

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1Thank georged971
Washington DC, District of Columbia
Reviewed 11 January 2014

I generally do not like to read or post on these survey sites because of the common unsubstantiated negative energy that resides on the forums when someone else disagrees. That being said, I would like to give this hotel a thank you. I was not impressed with the outdated property. In fact, I caught myself debating over checking out early...

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Helpful?
Thank Sarah W
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this review

Sarah - I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our hotel did not meet your expectations. Please know our staff is working to enhance our offerings for all of our guests to enjoy moving...

Morgantown, West Virginia
Reviewed 24 October 2013

As the title indicates, I checked out right after checking in. This stay was a disaster right from the start, and although I usually start out all of my reviews with something positive about a property, I really have nothing nice to say about this one. If you have a short attention span and want the abridged version of my...

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1Thank Motowngirl77
San Antonio, Texas
Reviewed 14 October 2013

Overpriced for sub-quality stay. I would have rather stayed at the WinGate less than a mile away. Bad breakfast, noisy pets, non-working water (!!), leftover/dirty dishes, bad A/C (too hot or cold), stained carpets, leftover belongings, very musty smell. This made my trip utterly miserable!!! Avoid this hotel unless it is a last resort.

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Helpful?
Thank Malakai655
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that That your room and our grab-and-go breakfast did not meet your expectations. As this hotel's manager, I can assure you that I am working with our staff...

Philadelphia, Pennsylvania
Reviewed 20 July 2013 via mobile

It is cheap, but wow, chicken bones on the stairs, toilet seat was for a round bowl, this was a oval bowl, didnt fit, mold in tub, very dirty, did check for bed bugs but found none so we stayed, only reason we didnt leave, a/c was cold only setting didnt work, stay somewhere else

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Thank G C
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the level of cleanliness throughout our entire hotel was not in line with our company's standards. To ensure this does not happen again, I am working with...

Philadelphia, Pennsylvania
Reviewed 9 July 2013

This wasy our first and last stay at this hotel. It was chosen because it was clost to my business location and the price was reasonable. Now we know why. Itis a DUMP! Since I can't say ANYTHING nice I won't say anymore. FInd another place.

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Thank retiredlady692
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this review

Thank you for your review regarding your experience at our hotel. We greatly appreciate you taking the time to bring this matter to our attention and apologize that your room was unclean upon arrival. The staff and I strive to exceed our guests expectations and create memorable experiences. Therefore we will take your feedback seriously and take action as needed...

Washington DC, District of Columbia
Reviewed 8 July 2013 via mobile

In the interest of full disclosure, my family and I stayed at the Extended Hotel directly across the parking lot from this hotel for two days prior to checking in at this hotel. Both hotels are owned by the same company and we saved $4 a night by checking into this hotel and we stay 5 nights. This of course...

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Helpful?
Thank Danielle K
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this review

Danielle - I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not have a great experience at our hotel. To uphold our company's high standards, we are addressing all of the issues outlined in...

Reviewed 29 June 2013 via mobile

This was my first stay at a Homestead extended stay and I cannot imagine ever going back. The arrangements were made through my office so I had no choice in its selection. Upon arrival there were new flat screen TVs being installed in each of the rooms which I thought was a good omen. I was also greeted by an...

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Helpful?
Thank mbpandel
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am glad that you enjoyed the new flat-screen television in your room. Still, I am so sorry for the level of cleanliness in your room. In response to your feedback, I am working with our housekeeping staff to improve our cleaning procedures and inspection...

Fort George G Mead Junction, Maryland, United States
Reviewed 30 May 2013

Had to stay here for 1 night for business. It was the cheapest place close to my business site but now I know why. The room smelled due to extremely old carpet. The furniture is old. The TV was old. The mattress was hard and the linen and pillows looked old. They offered 1 complimentary coffee pack but there were...

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Helpful?
Thank Angie F
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this review

Angie - I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not 100% satisfied with the level of cleanliness in your room or the amenities we offer to all of our guests. To ensure...

Ripon, Wisconsin
Reviewed 23 April 2013

I booked this place because we needed something close to Dulles and did not want to pay the high prices of the closer hotels. I first noticed how poorly maintained the furniture was in the lobby and suspected problems. We also noticed people in the court yard with a dog and lots of trucks in the parking lot. Walking up...

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Helpful?
Thank ititravel
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The conditions you described at our hotel are unacceptable, and I sincerely apologize for your experience. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the furniture, doors and window screens were in such disarray....

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07/05/2017 08/05/2017
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  • Free Parking
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Questions? Get answers from Extended Stay America - Washington, D.C. - Chantilly staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check bathroom towels and the bathroom area in general.”
349karima, 9 Nov 2016 | Read review
“best to stay on top floor so you don't hear people walking above you and doors slamming”
TaraHer, 24 Jul 2016 | Read review
“go elsewhere!”
jimk530, 12 Aug 2015 | Read review
“On your way travelling donot miss staying at Extended Stay Hotel in Chantilly as very good location wise ,hospitality , clean ,comfort and extremely full of all what you need in the surrounding areas .”
SamirHanafy, 11 Dec 2014 | Read review
“Choose a room elsewhere. There is a good extended stay option in Manassas called Value Place just off 66”
990jeffw, 10 Jun 2014 | Read review
5 of 5
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US$106* /night
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Prices are for 1 room, 2 adults
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