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Extended Stay America - Chesapeake - Greenbrier Circle

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Extended Stay America - Chesapeake - Greenbrier Circle
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65 Reviews from our TripAdvisor Community

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Showing 63: English reviews
2 reviews
Reviewed 3 weeks ago

Great location.. clean rooms.. professional staff... easily accessible to interstate and shopping malls... plenty of restaurants in the area... I can't say how pleased I was with the staff.. Great group of people

Helpful?
Thank TakiyaBroadnax
Manager_11525, Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

Thank you for taking the time to share your experience. It is great to see you valued our convenient location, clean rooms, and our staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Florida
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 August 2016

Place was terrible, no housekeeping while we were there (4 days) , lousy breakfasts, not a table to sit at in the lobby. Beds were very uncomfortable and AC was either too hot or too cold. AC units over back entry door drips water on guests as you enter No covered entrance to lobby, no luggage carts, not even a... More 

Helpful?
Thank rpovio

Travellers are raving about these Chesapeake hotels

1 review
Reviewed 1 August 2016 via mobile

The kitchen ware is availed upon request. I requested them twice in my first 2 weeks. 6 weeks later never seen them. They charge $4 to do a load of laundry. And housekeeping is a joke it's been 2 week

Helpful?
Thank Phoenix T
Washington DC, District of Columbia
1 review
Reviewed 20 July 2016

dissatisfied with the room service I received, on my arrival my sheets in the room was dirty, call housekeeping to come and change sheets, they did not clean the room while I stayed there. I was there for 3days. I had to clean the room myself went to walmart and purchase sheet and cleaning...

Helpful?
Thank terrellkf
Manager_11525, Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that our hotel did not meet your expectations during your stay. Please accept my apology. In response to your feedback, I am coaching the housekeeping staff to pay attention to details. I am grateful for the feedback you provided so... More 

1 review
Reviewed 18 July 2016 via mobile

This is the worst hotel. Avoid at all costs. The room had ashes on the rug, spots on the bed covers, and no dishes in the cabnets. Additionally they gave away our reservation and tried to charge my credit card for unauthorized charges which I'm currently disputing. The night worker, Mary is a sweetheart but she can't do it all.... More 

Helpful?
Thank Barrington B
Manager_11525, Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that for all the issues you had during your stay. As this hotel’s manager, I can assure you that I have coached staff to ensure your experience is not repeated. Your feedback is very important to us, so thank you for... More 

1 review
Reviewed 16 July 2016 via mobile

Beforw we arrived I called about a room with two dogs - using an online app gave me no way to convey the need for a dog friendly room - the front desk rearranged a few things and gave us the handicapped room which wwas fine - that front desk clerk was very helpful. However, were not impressed with the... More 

Helpful?
Thank Ftbr
Manager_11525, Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced, as well as, the customer service issues. The service issues you described are regrettable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have retrained our front desk staff... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2016 via mobile

Horrible, horrible, HORRIBLE hotel! Floor was clearly not vacuumed, fries on the floor, crumbs in the chair, and a razor cover and dried up soap in the tub! But MOST of all, pee smelling sheets and PEE STAINED MATTRESS PAD! DISGUSTING! Was told that if the guest doesn't stay a week then they dont clean the room??? NEVER AGAIN WILL... More 

Helpful?
Thank Brandon W
VA
Level Contributor
153 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 24 May 2016

Very nice room but I would not stay here in hot weather. The AC in the room could not get it below 72 degrees no matter how low you turned it down. There must be some kind of a regulator on the system. The room would be really hot in the summer. That's too bad because the room was very... More 

Helpful?
Thank ScotVA
Manager_11525, General Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

Thank you for sharing your experience with us. We appreciate you letting us know about the issue you experienced with your AC unit. I will be sure to have our maintenance engineer inspect all of our rooms to ensure that everything is functioning properly. We are sorry for this issue, but are happy to read that you had a satisfactory... More 

Bronx, New York
1 review
Reviewed 1 May 2016

Thia was my second bad experience with this hotel chain. Because of my bad experience last August I had a BOG(be our guest) certificate which I used for this stay. I checked in on April 29,2016 and my daughter woke up to ants crawling around her room on April 30,2016. After 2 hrs of waiting for a staff member to... More 

Helpful?
Thank pamplusfive
Manager_11525, General Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the room conditions you experienced is truly regrettable. We are very sorry for your experience. In response to your feedback, I have our maintenance engineer inspect our rooms to ensure all of our doors are up to standard. Additionally, we will be working both... More 

Greensboro
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 April 2016

pros: price, location Cons: stains on furniture (didn't sleep under the sheets), noise from dogs on same floor, "continental breakfast is just coffee and muffins my family only stayed here for one night for a last minute trip, I paid under 100 and it was close by the venue I needed to be the next morning. I would not go... More 

Helpful?
Thank Michelle A
Manager_11525, General Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Additionally, we will be reviewing our... More 

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Near Extended Stay America - Chesapeake - Greenbrier Circle

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Meeting Rooms

Additional Information about Extended Stay America - Chesapeake - Greenbrier Circle

Address: 809 Greenbrier Circle, Chesapeake, VA 23320 (Formerly Suburban Extended Stay)
Region: United States > Virginia > Chesapeake
Price Range: £53 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chesapeake - Greenbrier Circle 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Extended Stay Chesapeake
Chesapeake Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Chesapeake - Greenbrier Circle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“wawa at the end of the road”
 of 5 bubbles andreanah, 22 Mar 2016 | Read review
“Don't sign a full-price credit slip at check-in with making a note about any discounts due.”
 of 5 bubbles mikekW6915XL, 30 Jan 2016 | Read review
“Talk to the staff If you need anything or something is not right, they are extremely helpful.”
 of 5 bubbles CoyK, 14 Aug 2015 | Read review
“Kitchen area is a bit small, but staff will be more than willing to make your stay comfortable.”
 of 5 bubbles 968jasonj, 11 Aug 2015 | Read review
“Smokers rest on the top floor(s).”
 of 5 bubbles abqjohn, 14 Apr 2015 | Read review
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