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We stayed here for one night. The room was quiet, clean and comfortable. The breakfast was very good with a great selection of hot items. The pool was clean and warm. The one thing we did not like was their policy of keeping a copy...More
The rooms were very clean and comfortable. The staff was awesome and the free deluxe breakfast was awesome. There was not only a waffle maker but also a pancake maker as well as sausage, eggs and hash browns. The indoor pool was also very nice...More
Overall O.K. Engaging welcome at this recently renovated venue. Front door are not automatic so there can be a struggle to get in. Room appeared spacious and clean although the hallway, room and especially the bed cover had a strong lingering stench of tobacco.
This should not be part of the Choice hotels. First room had no plug for the TV...took an hour to GE into another room. All the mattresses are totally covered in heavy plastic, cheap mattresses too! Pillow had what looked like blood stains. Little tiny...More
1 Thank Gracie R
Response from bjreid10, Director of Sales at Quality InnResponded 25 February 2016
Thank you for your recent stay at the Quality Inn Chester and on behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to...More
Website advertises heated indoor pool as does the lit sign on the masthead. After check in, we decided to go for a swim. Found that the door to the pool was locked. When we enquired at front desk we were told that guests had been...More
1 Thank O4621XNgaryb
Response from bjreid10, Director of Sales at Quality InnResponded 8 February 2016
Dear Valued Guest,
Thank you for bringing this matter to our attention and we are diligently working to correct this issue. . Your comments will help us serve you and all our guest better in the future.
We apologize for the annoyance/inconvenience that this may...More