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05/11/2017 06/11/2017
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    Extended Stay America - Richmond - Innsbrook

    10060 W Broad St, Glen Allen, VA 23060-6405
    +1 877-432-9997
    Hotel website
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    Lowest prices for your stay
    05/11/2017 06/11/2017
    Lock in the lowest price from our partners
    US$91US$102
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    Traveller (11)
    Room & Suite (9)
    Dining (1)
    Overview
    • Excellent32%
    • Very good18%
    • Average14%
    • Poor12%
    • Terrible24%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Rooms
    Suites
    Fitness centre
    Kitchenette
    Pets Allowed
    Wheelchair access
    Dry Cleaning
    Tennis Court
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Richmond - Innsbrook
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    5 Nov6 Nov
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    1 room, 2 adults, 0 children
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      US$91
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      US$92
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      US$91
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    Write a Review
    Reviews (75)
    Traveller rating
    Traveller type
    Time of year
    Language

    1 - 5 of 75 reviews

    Reviewed 3 weeks ago

    I booked 5 rooms: 3 Deluxe Studios with 2 double beds and sleeper sofa (for 6 people each) and 2 Deluxe Studios with 1 queen bed and sleeper sofa (for 4 people). When we checked-in, I was informed that they had overbooked and that they...More

    Thank jaredxtian
    Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 2 weeks ago

    Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and...More

    Reviewed 4 weeks ago via mobile

    We were traveling to this area and stayed at this hotel. It was disgusting because it had big wads of hair in the bathroom floor and had not been cleaned. Mildew on the shower curtains. The room was nasty. RUDE customer service - or actually...More

    Thank TravelVotary
    Response from 00esa, General Manager at Extended Stay America - Richmond - InnsbrookResponded 4 weeks ago

    Please accept my sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your comments will be shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will redouble...More

    Reviewed 20 July 2017 via mobile

    OK. Saying this hotel is one step above homeless is probably an exaggeration. However, there are good reasons why this hotel is rated as one of the worst in Glen Allen, Virginia. My elderly parents recently stayed here. The room was poorly stocked with almost...More

    Thank Jilliandad
    Response from 00esa, General Manager at Extended Stay America - Richmond - InnsbrookResponded 21 July 2017

    Thank you for your feedback. We would like to offer our apologies for not living up to expectations of your parents. Although we make every effort to be perfect, we fall short. We are reviewing the situation as a training tool to improve our procedures...More

    Reviewed 10 July 2017

    My stay here was amazing. Staff very helpful. Grab to go breakfast. Clean room. Fresh towels and dishes. Comfortable bed. Thank you to the staff who helped with my every need. I will def be coming backMore

    Review collected in partnership with Extended Stay
    Thank bobbyc147
    Response from 00esa, General Manager at Extended Stay America - Richmond - InnsbrookResponded 11 July 2017

    Thank you for being our guest at Extended Stay America - Richmond - Innsbrook. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so...More

    Reviewed 29 June 2017

    The hotel was clean and the staff were friendly. Enjoyed the grab and go breakfast. Recommend larger signature from the road. The hotel is located behind the Haverty's Furniture store off of the road.More

    Review collected in partnership with Extended Stay
    Thank DenisebF1321FX
    Response from 00esa, General Manager at Extended Stay America - Richmond - InnsbrookResponded 30 June 2017

    Thank you for choosing to stay at Extended Stay America - Richmond - Innsbrook. We are delighted to know you enjoyed your time with us and that you were impressed with the service provided by our staff. I will be sure to share your compliments...More

    Hampton Inn & Suites Richmond/Glenside
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    Best Western Plus Governor's Inn
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    Sleep Inn
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    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    • Dry Cleaning
    • Things to do
    • Pool
    • Tennis Court
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$82 - US$106 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 92
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Priceline, Hotels.com, Expedia, Travelocity, Booking.com, Cancelon, Orbitz, TripOnline SA, Hotwire and Cheap Tickets so you can book your Extended Stay America - Richmond - Innsbrook reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Glen Allen
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    Traveller (11)
    Room & Suite (9)
    Dining (1)
    Pool & Beach (1)
    Hotel & Grounds (15)
    Bathroom (1)
    Nearby
    Hampton Inn & Suites Richmond/Glenside
    756 reviews
    3.87 miles away
     
    Best Western Plus Governor's Inn
    622 reviews
    9.77 miles away
     
    Hilton Richmond Hotel & Spa / Short Pump
    1,111 reviews
    3.31 miles away
     
    Sleep Inn
    142 reviews
    6.02 miles away
     
    Nearby Restaurants
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    Nearby Attractions
    River City Escape Room
    28 reviews
    2.51 miles away
    Enigma Escape Rooms Richmond
    31 reviews
    3.50 miles away
    Room Escape USA
    11 reviews
    .63 miles away
    Tom Leonard's Farmer's Market
    14 reviews
    1.62 miles away
    Questions & Answers
    Get quick answers from Extended Stay America - Richmond - Innsbrook staff and past guests.
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    Room Tips
    "Good value."
    Read review
    "First floor is best."
    Read review
    "Look at other hotels"
    Read review
    "Make sure to request Non-Smoking by calling the hotel directly at least 24 hours in advance"
    Read review
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