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    Extended Stay America - Richmond - Innsbrook

    10060 W Broad St, Glen Allen, VA 23060-6405
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    06/08/2017 07/08/2017
    US$113
    US$102
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    Traveller (11)
    Room & Suite (9)
    Dining (1)
    Extended Stay America - Richmond - West End - I-64
    102 reviews
    #21 of 23 hotels in Glen Allen
     
    Candlewood Suites Richmond West End Short Pump
    140 reviews
    #9 of 23 hotels in Glen Allen
     
    Comfort Suites Innsbrook
    139 reviews
    #15 of 23 hotels in Glen Allen
     
    Hyatt Place Richmond/Innsbrook
    417 reviews
    #3 of 23 hotels in Glen Allen
     
    Overview
    • Excellent33%
    • Very good19%
    • Average13%
    • Poor12%
    • Terrible23%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Rooms
    Suites
    Fitness centre
    Kitchenette
    Pets Allowed
    Wheelchair access
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Richmond - Innsbrook
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    Extended Stay America - Richmond - West End - I-64
    102 reviews
    #21 of 23 hotels in Glen Allen
     
    Candlewood Suites Richmond West End Short Pump
    140 reviews
    #9 of 23 hotels in Glen Allen
     
    Comfort Suites Innsbrook
    139 reviews
    #15 of 23 hotels in Glen Allen
     
    Hyatt Place Richmond/Innsbrook
    417 reviews
    #3 of 23 hotels in Glen Allen
     
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (73)
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    1 - 5 of 73 reviews

    Reviewed 1 week ago via mobile

    OK. Saying this hotel is one step above homeless is probably an exaggeration. However, there are good reasons why this hotel is rated as one of the worst in Glen Allen, Virginia. My elderly parents recently stayed here. The room was poorly stocked with almost...More

    Thank Jilliandad
    Response from 00esa, General Manager at Extended Stay America - Richmond - InnsbrookResponded 6 days ago

    Thank you for your feedback. We would like to offer our apologies for not living up to expectations of your parents. Although we make every effort to be perfect, we fall short. We are reviewing the situation as a training tool to improve our procedures...More

    Reviewed 2 weeks ago

    My stay here was amazing. Staff very helpful. Grab to go breakfast. Clean room. Fresh towels and dishes. Comfortable bed. Thank you to the staff who helped with my every need. I will def be coming backMore

    Review collected in partnership with Extended Stay
    Thank bobbyc147
    Response from 00esa, General Manager at Extended Stay America - Richmond - InnsbrookResponded 2 weeks ago

    Thank you for being our guest at Extended Stay America - Richmond - Innsbrook. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so...More

    Reviewed 4 weeks ago

    The hotel was clean and the staff were friendly. Enjoyed the grab and go breakfast. Recommend larger signature from the road. The hotel is located behind the Haverty's Furniture store off of the road.More

    Review collected in partnership with Extended Stay
    Thank DenisebF1321FX
    Response from 00esa, General Manager at Extended Stay America - Richmond - InnsbrookResponded 3 weeks ago

    Thank you for choosing to stay at Extended Stay America - Richmond - Innsbrook. We are delighted to know you enjoyed your time with us and that you were impressed with the service provided by our staff. I will be sure to share your compliments...More

    Reviewed 4 weeks ago

    This property smells horrible on arrival. There was dried toothpaste in the bathroom sink from previous guest. There were human hairs in the bedsheets from previous guest. I arrived later in the evening, was staying for one night and departing early. Had I not been...More

    Review collected in partnership with Extended Stay
    Thank reynoldsm2017
    Response from 00esa, General Manager at Extended Stay America - Richmond - InnsbrookResponded 4 weeks ago

    Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that, we...More

    Reviewed 12 June 2017

    Room lacked kitchen utinsils. Room clean. Grab and go breakfast was protein bars and coffee. I just didn't see this hotel put a lot of effort in customer service. We were an overnight guest and maybe long term guest would have a different perspective.More

    Review collected in partnership with Extended Stay
    Thank Scot S
    Response from 00esa, General Manager at Extended Stay America - Richmond - InnsbrookResponded 13 June 2017

    Scot, we are disheartened to read your review. Please accept our sincere apology for the problems you and your family encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is...More

    Extended Stay America - Richmond - West End - I-64
    102 reviews
    #21 of 23 hotels in Glen Allen
     
    Candlewood Suites Richmond West End Short Pump
    140 reviews
    #9 of 23 hotels in Glen Allen
     
    Comfort Suites Innsbrook
    139 reviews
    #15 of 23 hotels in Glen Allen
     
    Hyatt Place Richmond/Innsbrook
    417 reviews
    #3 of 23 hotels in Glen Allen
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$81 - US$116 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 92
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, Booking.com, Orbitz, Hotels.com, Expedia, Extended Stay, TripOnline SA, Travelocity, Cheap Tickets, Hotwire and Cancelon so you can book your Extended Stay America - Richmond - Innsbrook reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Glen Allen
    Add Photo Photos
    Traveller (11)
    Room & Suite (9)
    Dining (1)
    Pool & Beach (1)
    Hotel & Grounds (15)
    Bathroom (1)
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    Questions & Answers
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    Room Tips
    "Good value."
    Read review
    "First floor is best."
    Read review
    "Look at other hotels"
    Read review
    "Make sure to request Non-Smoking by calling the hotel directly at least 24 hours in advance"
    Read review
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