We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

Comfort Suites Innsbrook

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Comfort Suites Innsbrook
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

133 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 133: English reviews
Hanoi, Vietnam
Reviewed 3 days ago NEW

The facility and room were fairly standard for a Comfort Suites. We got an upgraded room, which was spacious. It had a separate living room and a whirlpool bath (though the jets didn't work). But the wi-fi here was basically unusable, which was very disappointing.

 Report
Helpful?
Thank Rayrich90
Virginia Beach, Virginia
Reviewed 3 weeks ago

The staff is great in taking care of customers... A group of us will be attending a convention in Richmond and we reserved our two days stay on this place. One of my friends were not going to be able to make it on the first day so we have to adjust his reservation for the next day check-in. The...

 Report
Helpful?
Thank bubbafel
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank you for taking time to share your stay with us. Your compliments on the staff are much appreciated. We have posted a copy of your review on our "wall of fame". The area is a well desired area with the variety of dining options within walking distance and a short drive to the Short Pump Mall area....

Washington, District of Columbia, United States
Reviewed 4 weeks ago

My husband and checked in on October 29th, 2016. We were given room 402. The first think I noticed when putting juice in the mini fridge was the ants. They were all over the counter and crawling around the floor in the kitchen area. We have a 3 year old that we had a hard time keeping off the floor...

 Report
Helpful?
Thank ebonieboo68
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, I am sorry about the ant problem you experienced in your suite. We did have the exterior of our building treated this fall on the suggestion of our pest company to eliminate the ant problem that we have experienced last fall. ( I have been battling the same sugar ants at my house this fall) I am sorry...

Roanoke, Virginia
Reviewed 19 October 2016

I stayed here on business and the everything went well. The room was clean and all the amenities worked fine. There were lots of towels and other bathroom supplies. The staff was very friendly on both check-in and check-out. The free breakfast bar had a very good variety of popular foods (sausage, eggs, cereal, juices, coffee, teas, fruit, Belgian waffles,...

 Report
Helpful?
Thank Ger2852
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, thank you for your review of your recent stay.The compliments on the staff are much appreciated. I am glad your found our services and amenities to be good. We recently made some changes to our breakfast items, in an effort to improve both the quality and variety. It sounds as if you appreciated the recent changes. Again, thank...

Staunton, Virginia
Reviewed 13 October 2016

Stayed one night to attend an event in Richmond. The room was very clean and beds were comfortable. Only concern was when returning to the hotel after the event, there was a woman in the lobby who obviously was not a guest. She had a cigarette in her mouth, was disheveled and extremely malodorous. She asked my friend and I...

 Report
Helpful?
Thank Pepperhil
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, thank you for your review from your recent stay with us. I am glad to hear that your found your room clean and had a comfortable sleep. I am sorry about the non registered guest guest you encountered in the lobby. In reviewing the desk communication log, the woman had already been asked to leave by the desk...

Aiken, SC
Reviewed 13 October 2016

This is overall an appealing property, well maintained. However, two problems surfaced during our stay. Our toilet was not secured to the floor, and rocked back and forth in an alarming way when one sat on it. This was not a new problem, as one could see that someone tried to fix it by putting a huge, messy bead of...

 Report
Helpful?
Thank classicaphilia
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for your review of your recent stay with us. I can assure you that our maintenance team has repaired the toilet your mentioned. I have also discussed with our housekeeping staff the importance of reporting items like this while they are cleaning the rooms,so we can get corrected. I am sorry for the delay you had in getting...

Fallon, Nevada
Reviewed 30 September 2016 via mobile

Alishea greeted us with outstanding professionalism. She was exceptionally helpful locating my wife's rewards number and how to change her name and address so we would get the correct points and notifications. The only bad thing is we had to change rooms because of faulty WiFi, which once again Alishea was very helpful and making sure the WiFi worked in...

 Report
Helpful?
Thank GM1Ret
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good evening, thank you for taking time to share your recent stay with us. I hope you had a wonderful time at your sons wedding. Thank you for the compliment on Alishea, it is much appreciated and a copy of this will go on our "wall of fame" . She is always professional and ready to assist her guests. I...

Cary, North Carolina
Reviewed 25 September 2016

This was my first time staying in this hotel while in Richmond for business. Had a large room (King size suite) that was very clean, included fridge, microwave, nice tv. The staff was very pleasant from check in through check out, everyone took time to say hi and make sure my needs were being met. The breakfast area is very...

 Report
Helpful?
Thank melkip
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your stay. We are glad you chose our hotel for your stay in the Glen Allen- short Pump Area. It sounds as if we met our goals while you were our guests. The compliments on the room and staff are much appreciated. We have made some recent changes to our breakfast. I am...

Philadelphia, Pennsylvania
Reviewed 13 September 2016

This was our family's first time at Comfort Suites Innsbrook. This hotel was easy to find and convenient for us as we traveled for a family event in Richmond. It was very important to me that this is a 100% smoke-free hotel. I was at the front desk on two occasions when they were very busy, and every one of...

 Report
Helpful?
Thank sl22015
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for sharing your recent stay. I am glad we met our goals while you were our guests. Yes, the front desk can get busy and the agents are handling multiple things at one time. I am pleased to hear that you were given great service as expected. I am also glad you were able to enjoy some of...

Williamstown, Vermont
Reviewed 12 September 2016 via mobile

Second time staying here for the September NASCAR Richmond races. Rooms seemed to be a little run down from last year. The first room we were given had a slight musty smell in it but we were given another room upon request. The second room was much better however the bathroom ceiling had damage above the shower. Not sure if...

 Report
Helpful?
Thank Jen L
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank you for your recent review. We will surly find out what was causing the musty smell in the 1st room you were given. Alot of times during the summer months, it is coming from a clogged drain line in the AC Unit. The bathroom ceiling in your 2nd room was a recent leak from the room above....

56 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (14)
Viewed
Bathroom (4)
Viewed
Room/Suite (3)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (42)
Viewed
Hotel & Grounds (7)
Viewed
Business Centre/Function Rooms (4)
Viewed
Room/Suite (15)
Viewed
Bathroom (4)
Viewed
Family/Play Areas (3)
Viewed
Pool/Beach Area (1)
Viewed
Dining (3)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Glen Allen
0.1 mi away
Hampton Inn Richmond-West
Hampton Inn Richmond-West
#1 of 23 in Glen Allen
627 reviews
0.2 mi away
Hilton Garden Inn Richmond Innsbrook
0.2 mi away
Hyatt Place Richmond/Innsbrook
Show Prices
Show Prices
Show Prices
1.0 mi away
Candlewood Suites Richmond West End Short Pump
7.3 mi away
Comfort Suites Glen Allen
Comfort Suites Glen Allen
#7 of 23 in Glen Allen
242 reviews
2.9 mi away
Wingate by Wyndham Richmond Short Pump
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Breakfast Available
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel offers convenient access to Interstate 95, Interstate 64 and Interstate 295 and downtown Richmond. Be sure to take a dip in the indoor pool and check out the sundeck and upgraded fitness center. Business travelers will appreciate modern conveniences like wireless high-speed Internet access, voice mail, two-line telephones, computer hook-ups, and access to fax and copy machines. All guest rooms at this Virginia hotel come equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and cable television. In addition to standard amenities, some rooms feature whirlpool bathtubs. The entire hotel is non-smoking. Free hot breakfast. ... more   less 

Additional Information about Comfort Suites Innsbrook

Address: 4051 Innslake Dr, Glen Allen, VA 23060
Region: United States > Virginia > Glen Allen
Price Range: £71 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Innsbrook 2.5*
Number of rooms: 125
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Choice Hotels, Priceline, Travelocity and Odigeo so you can book your Comfort Suites Innsbrook reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Comfort Suites Innsbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book the suite with additional seating in room - couch with swivel tv”
 of 5 bubbles BrendaM419, 30 Apr 2016 | Read review
“Best tip: Do not stay here”
 of 5 bubbles pyatachok, 24 Aug 2015 | Read review
“Room 102 is a King suite with a whirlpool tub and separate shower. Kitchenette if staying for some time.”
 of 5 bubbles Crewfam, 19 May 2015 | Read review
“outstandingly clean and comfortable rooms”
 of 5 bubbles navymp95022016, 6 Dec 2014 | Read review
“I think all the rooms were quiet, I heard no complaints from any of our family members who stayed on all different floors.”
 of 5 bubbles StaceyS107, 22 Sep 2014 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay