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Hilton Garden Inn Richmond Innsbrook

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Traveller (45)
Room & Suite (50)
Dining (9)
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Overview
  • Excellent51%
  • Very good27%
  • Average13%
  • Poor6%
  • Terrible3%
Travellers talk about
“front desk”(81 reviews)
“omelet”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Richmond Innsbrook
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Richmond Innsbrook
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (737)
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362
203
94
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26
Show reviews that mention
All reviewsfront deskwithin walking distanceomeletindoor poolexcellent staybusiness tripstaff was friendlyshort pumpconvenient locationenjoyed my stayclean roomsshopping and restaurantsgreat place to stayvery nice hotellots of restaurantswould stay here againbed was comfortable
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1 - 5 of 731 reviews
Reviewed 3 days ago

I celebrated my 60th Birthday Party at at the Hilton Garden Inn- Innsbrook, Richmond, VA. My party was almost two months ago and my family and friends are still talking about how Awesome it was!!!! Tisha Cuffee, the Event Planner was Great! Chef Henry and...More

Thank cdtaylor8082
Response from Sara D, Director of Sales at Hilton Garden Inn Richmond InnsbrookResponded yesterday

Cynthia Thank you so much for taking time to share your review. We are so happy to hear that you and your family enjoyed the event. It was our pleasure to host you and we hope to welcome you back again soon!

Hotel's Favourite
Reviewed 1 week ago

I stayed here for 2 nights as part of a large company visit. The room was large, clean, and had excellent amenities ... a hairdryer, iron/ironing board, plenty of hangers, a mini-fridge, microwave, nice toiletries -- and wifi throughout! Very comfortable bed and large-screen TV...More

Thank Cindy C
Response from Sara D, Director of Sales at Hilton Garden Inn Richmond InnsbrookResponded 1 week ago

Cindy Thank you so much for taking time to review your stay. We are happy to hear that you enjoyed your stay, meeting and the breakfast service. We do hope that we can welcome you back again soon!

Reviewed 1 week ago

There was a funky smell coming out of the AC, there was trash left in the trash can, coffee was always out of coffee in the lobby, fridge in the room didn't work. Breakfast was just okay (do NOT eat the sausage gravy). Staff was...More

Review collected in partnership with Hilton Garden Inn
Thank Jon G
Response from Sara D, Director of Sales at Hilton Garden Inn Richmond InnsbrookResponded 6 days ago

Thank you for taking time to provide feedback on your recent stay. I am sorry to read that we did not meet your expectations in regards to the condition of your room during the stay. Please accept my apology for your disappointment. You can rest...More

Reviewed 4 weeks ago

Took a long weekend to visit family. Hotel was conveniently located to stores and restaurants. Tranquil environment. Super Friendly Staff. The food prepared by Chef Stephen was excellent! He was very friendly and welcoming. I would recommend this hotel over and over again!

Thank JWB723
Response from Sara D, Director of Sales at Hilton Garden Inn Richmond InnsbrookResponded 4 weeks ago

JWB thank you for your response. We are so happy to hear that you enjoyed your stay and would recommend us. We hope that we can welcome you back here again soon!

Reviewed 4 weeks ago

very clean pleasantly surprised. extra large rooms, bed a little hard but the handicapped room clean very accessible easy to get in and out of. not cluttered. The staff was very friendly - quick check in and out.

Review collected in partnership with Hilton Garden Inn
Thank abc3852
Response from Sara D, Director of Sales at Hilton Garden Inn Richmond InnsbrookResponded 4 weeks ago

Thank you for taking time to review your stay. We are happy to hear that you enjoyed your stay and were pleasantly surprised. We hope we can welcome you back again soon!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$107 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$107 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (45)
Room & Suite (50)
Dining (9)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
badgerfansx3
16 July 2017|
AnswerShow all 5 answers
Response from LadyEll | Reviewed this property |
I had a car You may need to call them for that answer.
0
Votes
Cora C
18 August 2015|
AnswerShow all 2 answers
Response from Carter M | Property representative |
Cora, Thank you for reaching out. The windows do open about 4 inches but have a safety bare that does not allow it to go further. The window is about 4 feet tall and opens from top to bottom. I hope this helps and please let... More
0
Votes
Cathy B
25 June 2014|
AnswerShow all 2 answers
Response from Sara D | Property representative |
Unfortunately the hotel does not currently offer any shuttle services. The airport does have several rental car agencies as well as taxi services available.
0
Votes
Room Tips
"Rooms near the "Place" celebration facility across the corridor may be nosy of there is a late..."
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"They have 10 suites... awesome if you can get one."
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"We like the rooms furthest from the elevator. Corner room was excellent."
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"For a non-driver, walks to the Starbucks was pleasant; any further you should Uber."
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