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Crowne Plaza Dulles Airport Hotel

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836 Reviews from our TripAdvisor Community

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Showing 804: English reviews
Chicago, Illinois
1 review
Reviewed yesterday NEW

Overnight stay prior to international trip, very enjoyable. Easy access from airport, nice welcome from Ashley at check-in, who was friendly and informative, nice facility, all made for enjoyable stay

Helpful?
Thank MdeA787
Ottawa, Canada
1 review
Reviewed yesterday NEW

The renovated rooms are great and the staff (Ashley) are extremely helpful. The food and service at Houlihan's Restaurant were also very good. The beef au jus was excellent. I will be staying here again in January on my next trip down.

Helpful?
Thank EdJulien
Redondo Beach, California, United States
Level Contributor
4 reviews
Reviewed 3 days ago NEW via mobile

From the very get go...everyone was super pleasant and made me feel extremely welcomed. Saloua checked me in and she was an absolutely dWhen I had some questions Ashley from the front desk jumped and was phenomenal. She gave excellent customer service and made me feel like this would be the only hotel I would choose in the Dulles area... More 

Helpful?
Thank Rosann C
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Rosann; Thank you for the wonderful review and feedback for us. A positive guest experience is what we strive to provide everyday and we couldn't be happier to hear that the warm, friendly customer service from Saloua and Ashley far exceeded your expectations. Your praise will be shared with them to motivate them to keep up the exceptional job.... More 

Las Vegas, Nevada
1 review
Reviewed 3 days ago NEW

I make it to Herndon at least once a month for business. I tried a number of hotels in the Dulles area, and am now a regular at the Crown Plaza. Often the price is less than one would expect for a Crown Plaza, the hotel is always better than the average Crown Plaza. The restaurant is a Hollihan's enjoyed... More 

Helpful?
Thank Akronzip
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Akronzip; Thank you so much for the great review. As a valued repeat guest of ours as well as a IHG Guest Rewards Member, your feedback is an integral part of our ability to continue to improve. We are very pleased to hear that the newly remodeled guestrooms, location, on site amenities and most importantly, the friendly service continue... More 

Chesterfield, Michigan
Level Contributor
490 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed 4 days ago NEW via mobile

I use to stay here and it was ok. It has been totally redone. Rooms are clean and modern. Lobby is big and beautiful. Staff was helpful and clean. Houlihans is attached and they now have a Starbucks in the lobby. Will stay here in future.

Helpful?
Thank PhoenisSunDog
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear PhoenisSunDog; It is very nice to see you again, welcome back! As a valued repeat guests of ours, we are delighted to hear the positive feedback for the newly renovated hotel and guestrooms. The new Starbucks has been a welcome feature amenity for many a traveler. We have also just recently removed the indoor pool which is being replaced... More 

New York City, New York
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 days ago NEW

This was a great hotel for a couple nights we needed to spend in Herndon. The staff at the front desk was wonderful -- Ashley in particular made sure we had everything we needed. The room was spacious and the hotel itself was very well-maintained. The adjoining restaurant was surprisingly good, although the restaurant's service was a bit less on-point... More 

Helpful?
Thank mg1046
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear mg1046; Thank you for selecting the Crowne Plaza Dulles as your place to stay while in town, we appreciate your business and review. I am pleased to learn that the warm and friendly customer service from Ashley started your stay off well and overall you had a very enjoyable experience. I will share your feedback for Houlihan's with the... More 

Atlanta
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

I checked in late on Thanksgiving and was greeted warmly by Saloua. She checked me in and answered all my questions. The room was large and stylish. We even had a mirror in the bathroom that had bluetooth speakers built in that played music. Pretty cool.

Helpful?
Thank Howler-Monkey2010
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Howler-Monkey2010; Thank you for being our guests over the Thanksgiving holiday. We appreciate your review and delighted to hear that the warm and friendly greeting from Saloua started your stay off well. The Bluetooth mirrors were part of our upgrades and renovations completed in May, we've really enjoyed the great feedback we have received on them and glad that... More 

Cordoba, Argentina
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

We stayed one night because the airline canceled our flight. Since we were not from DC they sent us to this hotel. The people at the front desk were very helpful and considering they got a lot of guests at the same time they did an excellent job. We got twin beds but it was not a big deal. We... More 

Helpful?
Thank fgattino
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear fgattino; We are pleased to hear that you enjoyed your stay, thank you for sharing your trip with us. Thank you for the kind words and compliments for our hardworking, friendly team, they work hard to ensure our guests are happy and comfortable. While we are sorry to hear that it was a canceled flight that brought you too... More 

Cortland, New York
1 review
Reviewed 1 week ago

Very nice hotel. Was greeted by Ashley, who was very friendly and helpful. Hotel is very clean and modern. Room was a very good size and price was around seventy dollars.Great location not to far from airport.

Helpful?
Thank jpadilla4
Sarah L, Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear jpadilla; Thank you for being our guests, we are very pleased to hear that you enjoyed your stay. We appreciate the feedback for our customer service and newly remodeled hotel and guestrooms. We are delighted to know the location and value well exceeded your expectations and hope to welcome you again next time you are in town. Thank you,... More 

Baltimore, Maryland
1 review
Reviewed 1 week ago

Abeer was awesome at check-in time. I arrived early and she was able to accommodate getting me into a room before the scheduled check-in time. My business partner was traveling with me and she was also able to get him into his room. He previously tried checking in with another front dest attendant who did not get him a room... More 

Helpful?
Thank wayneholle

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Dulles Airport, located in Herndon Virginia and in the heart of the Dulles Corridor, just 2 miles from Dulles International Airport (IAD). We provide complimentary 24-hr shuttle service to and from Dulles Airport. Onsite self parking is complimentary, and new valet service is available for a fee charged daily ($10 day, $15 overnight). Avoid traffic delays and parking fees for your next trip and book our Park, Stay & Go package. Complimentary Wi-Fi is available throughout the hotel to make your stay more productive. Our Houlihan's Restaurant & Bar offers a popular and lively happy hour, as well as breakfast, lunch, dinner and room service. Starbucks Cafe is now open in the main lobby and available from 6am -6pm, 7 days a week. All guest rooms feature Hi-Def flat screen television and refrigerator. Enjoy a workout in our 24-hr fitness center. Also stay connected with our 24-hr business center. Our convenient location is within walking distance to restaurants, shopping & a multiplex movie theater. If you prefer to drive, Enterprise Car Rental is conveniently located just off our lobby. Washington D.C. Attractions are only 22 miles east, and the Smithsonian Udvar-Hazy Air & Space Museum is 4 miles away. Whether you want a comfortable stay before a flight or a base for your next business trip or vacation, you will find it at our well appointed hotel near Dulles Airport. ... more   less 

Additional Information about Crowne Plaza Dulles Airport Hotel

Address: 2200 Centreville Rd, Herndon, VA 20170-4305
Region: United States > Virginia > Fairfax County > Herndon
Price Range: £63 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Dulles Airport Hotel 3.5*
Number of rooms: 327
Reservation Options:
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Also Known As:
Crowne Plaza Herndon
Crowne Plaza Hotel Herndon
Hotel Style:
#3 Family Hotel in Herndon
#4 Business Hotel in Herndon
#5 Romantic Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dulles Airport Hotel staff and other travellers.
7 questions
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1 month ago
Irvine, United Kingdom
Washington DC, District of Columbia
3 months ago

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Questions? Get answers from Crowne Plaza Dulles Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a parking lot under the back tower so its easy to get in and out with going through the lobby.”
 of 5 bubbles Akronzip, 29 Nov 2016 | Read review
“Houlihans serves as the hotel's breakfast location -- the coupons work there.”
 of 5 bubbles mg1046, 26 Nov 2016 | Read review
“best location”
 of 5 bubbles Mai_AA84, 19 Nov 2016 | Read review
“The Concierge Level is always a welcomed surprise!”
 of 5 bubbles wodentx, 14 Nov 2016 | Read review
“Make sure you have 250 dollars in your account when you arrive for the "no smoking" hold they put on your account.”
 of 5 bubbles emilyvictoriag, 7 Nov 2016 | Read review
5 of 5
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