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Located right near Yorktown with easy access to Williamsburg and Jamestown. This hotel was clean, quiet and comfortable. Very reasonable price per night. It's a step up from a basic hotel with a few more bath extras and a full hot/cold breakfast, but not a...More
If your destination is Fort Eustis, no other hotel makes the mark than Comfort Inn. It is just 1000 feet away from entry point. Noise comes into the room through windows. It is moderately clean and the service at breakfast is slow and tardy. Our...More
Response from Beverly B, General Manager at Comfort Inn Newport News/Williamsburg EastResponded 24 July 2018
Thank you in advance for your review of the Comfort Inn at Fort Eustis. I personally must apologize for issues that occurred during your stay. Again, I thank you for your comments as this allows me to hear of less than satisfactory service. I will...More
I visited breakfast area that was adjacent to the sign in counter. 6 employees gathered around check in clerk and chatted for 25 minutes entire time of guest's breakfasr. Very questionable work ethic of staff.More
Response from Beverly B, General Manager at Comfort Inn Newport News/Williamsburg EastResponded 5 July 2018
Thank you for your recent stay at the Comfort Inn in Newport News and your very helpful comments. I will personally address the issue with staff members that you raised. This is of course not acceptable. Again, I must thank you for bringing this to...More
Perfect location right outside Ft Eustis main gate. Places to eat are a few miles down the road unless of course you want to visit the gentlemans club next door... If that's your thing ;) a lady at the hotel on base told me it...More
Thank SHAWNA B
Response from Monique H, General Manager at Comfort Inn Newport News/Williamsburg EastResponded 2 April 2018
Thank you Shawna for your review! Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you...More
Omg these beds here are absolutely terrible, no pillow whatsoever, just concrete. Won't be coming back. The hotel overall is nice but the beds are a deal breaker for me. You get to use comfort inn and mulberry inn amenities though.More
Response from Monique H, General Manager at Comfort Inn Newport News/Williamsburg EastResponded 26 February 2018
I'm so sorry to hear that you found our beds uncomfortable. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that...More