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Comfort Inn Newport News/Williamsburg East

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Comfort Inn Newport News\/Williamsburg East
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87 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Inn Newport News/Williamsburg East
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Showing 87: English reviews
Kill Devil Hills, North Carolina
Reviewed 8 June 2014

We checked in and DOUG could not have been nicer. He was so pleasant and welcoming. We greeted us with a kind smile and thanked us for being a loyal IHG member. We went to our room and we could not believe it- clean, large and had 2 burner stove top- microwave- fridge- cooking utensils as well as glasses, dishes,...

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Helpful?
1Thank Alice A
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

We cannot thank you enough for writing a 5-star review about your experience staying with us! My team and I are so glad you were pleased with the service, cleanliness, breakfast and room. All of our double rooms are more spacious with the amenities you described. We look forward to welcoming you back here again very soon.

Reviewed 8 June 2014

Our room was very clean when we arrived, the front desk male could have been friendlier, the air in the room took a while to get going but finally did, in the morning Hazel was pleasant. You can tell she values her position and she loves what she does. She is a very sweet, caring lady and was so friendly...

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Helpful?
Thank Mnl001
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

Thank you for staying with us and complimenting our staff and cleanliness. We are so pleased that you had a great experience with us and will work to make your next visit 5-star!

Ewing, New Jersey
Reviewed 31 May 2014

We felt so welcome the minute we walked in the door. apples and coffee were avaiable. We had to wait a few minutes waiting to check in because there was a problem with the group ahead of us. Doug patiently tok care of them and he did not disappoint us when we had a couple of minor issues He helped...

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Helpful?
1Thank luvmomsey
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

Thank you for your 5-Star review of our Holiday Inn Express! We are so pleased that you enjoyed your visit immensely. I appreciate your compliments about Doug - he's a stellar employee and we'll be sure to pass on your kind words. Please visit us again very soon.

Dayton, Ohio
Reviewed 28 May 2014

I booked with this property at the last minute on a day when I thought my son would not get a day pass from his base for the next day and he actually did. I tried to rebook with the hotel I had checked out of that morning and there was no availability. Actually I got the very last room...

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Helpful?
Thank Kelley D
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

Thank you so much for writing this lovely review about your visit with us. We are so pleased that you chose our Holiday Inn Express when visiting your son. I will be sure to pass on your compliments about the staff member who assisted you and let them know how much you appreciate the warm welcome you received. We'd love...

Bristow, Virginia
Reviewed 2 May 2014

I was here three nights for business and will definately keep in mind to stay again. The front desk staff was phenominal (Michelle) during check in and co-incidently she was there when I checked out and she remembered me by name and room number. Great breakfast, the eating area was clean, organized and always stocked. My only negative experience was...

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Helpful?
Thank Reniio
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

Thank you for staying with us and providing feedback about your experience. We appreciate your compliments of our service and public area cleanliness. I sincerely apologize for the issues you experienced and am taking immediate corrective steps and training initiatives. Thank you for letting us know what you liked and we can improve to make your next visit more enjoyable....

Troy, United States
Reviewed 17 April 2014

We have stayed here 6 times during the past 2 months. It is just outside of Ft. Eustis. Very convenient to restaurants and shops. Quiet area of town. The staff is wonderful. Very helpful and friendly. All of the front desk managers are fabulous. The free breakfast is also great. The eating area is very clean. The attendant is so...

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Helpful?
1Thank Kimberly B
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

I cannot thank you enough for staying with us frequently and writing such a wonderful 5-star review of our Holiday Inn Express! It is fantastic to hear that you love our service, cleanliness,breakfast, location, and green initiatives and were able to rest peacefully in a comfy bed. We are flattered that you think so well of us and look forward...

Williamsburg, Virginia
Reviewed 8 April 2014

Give the Holiday a Try! I have had the pleasure of spending one year with the Holiday Inn Express in Newport News, VA., off and on with business affairs. Yes, there were some growing pains along the way. It is important that all who reads this review understand that no one is obligated to do anything but the job. I...

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Thank hoflerw
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

Thank you for recommending Holiday Inn Express to others who visit Newport News. We enjoy your visits and cannot thank you enough for being our loyal guest. My team and I appreciate you mentioning our names in your review and hope you'll continue to visit us often. All the best!

Newport News, Virginia
Reviewed 5 April 2014

Mr Doug did an outstanding job with our check in. He very professional as we'll as friendly. There were several questions we had pertaining to the area and he was very helpful with that information. I will be staying here again!

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Thank Je R
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

Thanks for 5-star review! I'm glad to hear you had a great visit and loved our clean rooms, location and service. I'll be sure to let Doug know how much you appreciated him going the extra mile for you. When you come back to the area, please be sure to stay with us again. Best wishes!

Madera, California
Reviewed 30 March 2014

The rooms were clean, staff friendly and helpful. Breakfast was great and Hazel your the best. She kept the food coming and it was good. Very helpful with any question we might have had. I would recommend Holiday Inn Express. One thing I would like to see happen is airport shuttle. It would be so helpful . I noticed some...

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Helpful?
Thank Charlotte W
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

We greatly appreciate you choosing Holiday Inn Express for your visit to Newport News. Thank you for writing a lovely review of our property and for your compliments of our staff, clean rooms and Hazel at breakfast and giving us a suggestion for future improvements. Please give us a call soon to book your next stay. We'd love to see...

Richmond, Virginia
Reviewed 24 March 2014

This is the second hotel I have tried in Newport News, and have yet to find a decent one. The rooms were ok, a bit dated, but not bad. But my room smelled like smoke. When I brought this to Tammy's attention she had an attitude, as if it was my imagination that the room smelled like smoke. If it...

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Helpful?
1Thank James T
Tammy B, General Manager at Comfort Inn Newport News/Williamsburg East, responded to this review

Thank you for writing a review on TripAdvisor for our property. I sincerely apologize for offending you. Unfortunately, I do not recall this conversation. Would you please reach out to me. I would like an opportunity to apologize to you directly and set this right. We hold our guests in the highest regard and welcome opportunities to hear both positive...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Pool
GreenLeadersBronze level
About the property
  • Wheelchair access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Comfort Inn Newport News/Williamsburg East

Address: 16890 Warwick Blvd, Suite B, Newport News, VA 23603-1344 (Formerly Holiday Inn Express Newport News)
Region: United States > Virginia > Newport News
Price Range: £65 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Newport News/Williamsburg East 2.5*
Number of rooms: 57
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Also Known As:
Holiday Inn Express Newport News Hotel Newport News
Holiday Inn Newport News
Newport News Holiday Inn
Hotel Style:
#1 Green Hotel in Newport News
#7 Family Hotel in Newport News
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Newport News/Williamsburg East staff and other travellers.
3 questions
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6 months ago
Monterey, California
over a year ago

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Questions? Get answers from Comfort Inn Newport News/Williamsburg East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to be away from the ice machine.”
masstravelerwithkids, 16 Apr 2017 | Read review
“The hotel was freshly renovated so almost any room seemed to be good.”
davidbO41NO, 31 Jul 2016 | Read review
“We opted for a room with two beds, but the hotel even offers suites!”
  • Thoughtful staff set up my son's new Busch Gardens Wolf on his bed to welcome him back to the ro
jans436, 25 May 2015 | Read review
“Ask for a room on the rear side of the building to avoid noise in the front. If you don't need a bathtub, ask for one of the newly renovated rooms with a large shower.”
989sams, 11 Dec 2014 | Read review
“This hotel had been recently renovated so everything was geared toward comfort and ease.”
513catherineb, 25 Oct 2014 | Read review
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