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Extended Stay America - Newport News - I-64 - Jefferson Avenue

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Traveller (4)
Room & Suite (24)
Dining (1)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Dry Cleaning
Laundry Service
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Suites
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HOTEL STYLE
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Location

Full view
38Car recommended
Grade: 38 out of 100
41Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
28Reviews
35Photos
2Q+A
3Room tips
Traveller rating
  • 10
  • 2
  • 8
  • 3
  • 5
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  • English
Popular mentions
Cockaroaches throughout, filthy, Smelly, drinking and smoking in parking lot, unsecured doors all kinds of people entering. Drunks yelling at all hours outside in lot. Toilet not working, stove not working, sewer odor in bathroom. The place is a disgusting dump.
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Response from 00esa, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue
Responded 25 Oct 2018
We were very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Also, we take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. We are very sorry and we hope you give us another chance in the future. Sincerely, Hotel Management
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I was very happy with my stay, my experience here has been nothing but pleasant, room was clean and at a reasonable rate!!!The GSR Zena was very professional and will go out of her way to address any problems you may have!Zena makes all feel welcome hope to see her here on my
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Response from 00esa, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue
Responded 26 Sep 2018
William, thank you for the excellent review of Extended Stay America. We are glad that you found us to be a great value and that the great service you received from Zena went a long way in making your stay so memorable. We look forward to sharing your compliments with her. It was a pleasure to have you as our guest, and we hope to see you again soon. ​Sincerely, Hotel Management
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We checked in at midnight to only to find roaches was in our room. I am praying we didnt bring any home with us. Also you could smell people using drugs in the hall wall. Management did give me a discount and a free night stay to redeem anytime I want at any extended stay.
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Response from 00esa, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue
Responded 31 Jul 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
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Excellent stay here and great help from Torrey at the front desk!! The maid service is excellent and they really keep up with the maintenance as things get broken or simply just need service. Any problems I encounter with my stay, the maintenance guy is right there to help! All
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Response from 00esa, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue
Responded 19 Apr 2018
Mike, thanks for the wonderful feedback and for staying at Extended Stay America. We are delighted you received excellent service from our staff and that you had a comfortable stay. Your praises have been shared with the entire team, especially with Torrey for job well-done. Thanks again, and we hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
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I have to say that this hotel has excellent customer service,Xena helped me when I visited the hotel she was very pleasant greeted me with a smile and was happy help and answer the questions I had. I was all around a good place to stay.
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Response from 00esa, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue
Responded 30 Mar 2018
Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was comfortable and that you were impressed with our courteous associates. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
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Photo provided by managementExtended Stay America - Newport News - I-64 - Jefferson Avenue
Studio Suite - 1 Queen Bed
Photo provided by managementExtended Stay America - Newport News - I-64 - Jefferson Avenue
Studio Suite - 1 Queen Bed
Photo provided by managementExtended Stay America - Newport News - I-64 - Jefferson Avenue
Studio Suite - 1 Queen Bed
Photo provided by managementExtended Stay America - Newport News - I-64 - Jefferson Avenue
Studio Suite - 1 Queen Bed
Photo provided by managementExtended Stay America - Newport News - I-64 - Jefferson Avenue
Studio Suite - 1 Queen Bed
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"Don't be shy about calling even for short stays. They bend over backward to make you happy."
"Stay on the top floor otherwise you'll here every step the people above you take."
"We were placed in the handicap room and it was fine - actually preferred linoleum floor to carpet."
PRICE RANGE
US$62 - US$104 (Based on Average Rates for a Standard Room)
LOCATION
United StatesVirginiaNewport News
NUMBER OF ROOMS
73
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