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Extended Stay America - Newport News - I-64 - Jefferson Avenue

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Extended Stay America - Newport News - I-64 - Jefferson Avenue
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6 Reviews from our TripAdvisor Community

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Showing 6: English reviews
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San Juan, Puerto Rico
Reviewed 4 days ago NEWvia mobile

Stayed at this hotel this last month. I have traveled quite frequently for work during my career. You can't beat this hotel for the price. However I have never met such a friendly, engaging, and attentive staff. You can tell the property needs a little work but the staffs service was right on point. These folks went above and beyond...

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Thank Sam P
Newport News, Virginia
Reviewed 8 August 2016

I stayed at this property for 2 weeks out of my 6 week stay in VA, but I wish I had booked it for the full 6 weeks. I will point out that I was in Virginia for work, not pleasure, so my expectations were to have a comfortable living environment, rather than a resort style hotel. Regardless, I was...

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Thank bob151719
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I want to thank you for taking the time to post a review of your stay. I am so delighted to know that our staff was so helpful. It is also great to know the condition of your room was favorable and that you found our amenities pleasant. The staff and I would like to thank you again for posting...

Pennsylvania
Reviewed 21 July 2016 via mobile

If I could have rated it a zero I would have. We went into this trip knowing that this place wasn't going to be like a typical hotel and since it was cheaper I thought this would be great. Well let me tell you....you absolutely get what you pay for! No customer service skills, if you want any dishes or...

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Thank Mschaffer81
Indianapolis, Indiana
Reviewed 4 July 2016

We were not looking for anything more than this location and a place to sleep while we tourist-ed and visited our son at Fort Eustis. So we were not looking for a plush hotel, just a good value. We read the other reviews and were pleasantly surprised that the hotel exceeded our expectations. Everything (location, staff, room, price) was fine/excellent...

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Thank John_B_Indy
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I appreciate you taking the time to write a review of our hotel. I am pleased to hear that you enjoyed your stay overall and found our hotel to be a good value. Still, I apologize that you were not satisfied with our grab-and-go breakfast and that you experienced noise disturbances from neighboring guests. Your comments will be useful as...

Reviewed 29 June 2016 via mobile

I reserved this hotel because I got 20% off by signing up for their 'perks' club. If I had paid full price, I would have been upset. The man at check-in was great, quick and helpful with information. All others we interacted with were also friendly & helpful. The hallway smelled awful, I think from something that was being cooked...

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Thank JNargang
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I appreciate you taking the time to write a review of your experience with us. I'm sorry to her that your stay was not excellent. The uncleanliness that you speak of does not represent our high-quality standards. Because of this, additional training will be conducted to make sure all guests are given a clean comfortable stay with us. I really...

Reviewed 14 June 2016

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Thank Jake J
Manager_11525, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

16 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
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Questions & Answers

Questions? Get answers from Extended Stay America - Newport News - I-64 - Jefferson Avenue staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were placed in the handicap room and it was fine - actually preferred linoleum floor to carpet.”
 of 5 bubbles John_B_Indy, 4 Jul 2016 | Read review
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