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Sheraton Norfolk Waterside Hotel

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Traveller (442)
Room & Suite (214)
Videos (1)

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About

#6 of 39 hotels in Norfolk
Location
Cleanliness
Service
Value
With inspiring views of downtown Norfolk, Virginia and the Elizabeth River, the Sheraton Norfolk Waterside Hotel boasts an eclectic restaurant, well-appointed rooms and 17 impressive event venues. Norfolk is a hub for intriguing sightseeing and entertainment, including Nauticus and Chrysler Museum of Art. Enjoy the convenience of room service along with the luxury of a sleeping experience featuring pillowtop mattresses, soft duvets and hypo-allergenic pillows. Whether you're staying in Norfolk for work or leisure, know that Sheraton Norfolk Waterside Hotel will treat you right.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Paid public parking on-site
Paid wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Executive lounge access
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
City View
River View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
1,262Review16Q+A100Room tips

Reviews
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Beth K wrote a review 17 Mar
Chesapeake, Virginia4 contributions1 helpful vote
The hotel was clean, nice location, and comfortable accommodations! We had a nice trip without any major issues. Check in was a bit stressful - it seemed they were struggling with having the rooms ready at the check in time. We ultimately weren’t very late to check in so it was nothing major. Overall we were happy
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Sheraton Norfolk Waterside Hotel
Responded yesterday
Dear bethk210, We appreciate your valuable feedback regarding your recent stay. While we acknowledge that there were some areas for improvement, we are delighted to hear that your overall experience was pleasant. Your kind words are greatly appreciated and we look forward to the opportunity of welcoming you back again soon. Best, Rone Middler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stephen S wrote a review 17 Mar
1 contribution
The staff really made us feel cared for. Their attention to detail and providing the little things put the most wonderful Smile of my wife. The room was wonderful. Concierge room and amenities were excellent. Also the location was exactly where we needed it. We look forward to Coming back.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Sheraton Norfolk Waterside Hotel
Responded yesterday
Dear M8297KZstephens, I am extremely grateful to you for taking the time to write and share your review. At the Sheraton Norfolk Waterside, we take immense pride in our brand name and strive to exceed our guests' expectations. Your loyalty is highly appreciated and we look forward to welcoming you back soon. Best, Rone Middler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Natasha M wrote a review 16 Mar
1 contribution
Hotel is located is an awsome place the staff is always so friendly and helpful. I love this hotel. The food is delicious 😋 that cream of crab soup is off the chain everything i have trued has been very tasty rooms has always been so clean the beds are so soft
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Sheraton Norfolk Waterside Hotel
Responded 2 days ago
Dear natashamH2517ZJ, Thank you for sharing this fame-worthy review! Our team strives to provide an exceptional experience all around, and it's great it made a difference! Your compliments are very much appreciated, and I look forward to sharing them! Thank you for allowing us to be your home away from home; we hope you will visit us again soon. Best, Rone Middler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zoe E wrote a review 10 Mar
2 contributions
Kadarius is the best! He runs valet like he owns it! Service is flawless and we couldn’t be more thankful! - We checked the car in and out numerous times and every time the valet people were so kind and caring and patient, and incredibly careful with our car! We live in the area but we would come back again just to have Kadarius take care of our car!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Sheraton Norfolk Waterside Hotel
Responded 1 week ago
Dear zoeeA5094XD, Thank you for taking the time to reflect so kindly on your experience and for praising our dedicated associate, Kadarius. We're pleased you were so satisfied with the service provided. We look forward to welcoming you back again soon for another great stay. Best, Rone Middler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ms c wrote a review 9 Mar
1 contribution
Wow ! was so overwhelmed with the professionalism we received. what a load that was lifted off us while we went to check in . He brung our things up to our room. Which we didn’t expect that, it was a such great service . Thank you sooo much Kadaris.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Sheraton Norfolk Waterside Hotel
Responded 1 week ago
Dear 97msc, Thank you so much for your generous review and your kind recognition of our hospitable staff! Our team truly enjoys going above and beyond for our guests; it’s great to hear it made a difference in your stay! It was a pleasure to host you, and we hope to see you again soon. Best, Rone Middler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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gracie19942016 wrote a review 9 Mar
West Hartford, Connecticut8 contributions5 helpful votes
Very good stay, but maid service was just OK- didn't refill disposables (toilet paper, coffee, water, etc.) Valet service was great! Dominic and Lloyd get special mention. We also enjoyed the restaurant, but sadly, they are very short-staffed and need more help.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Sheraton Norfolk Waterside Hotel
Responded 1 week ago
Dear gracie19942016, Sincere thanks for taking the time to share your review. It’s wonderful that your overall stay was pleasant! Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing and what we can improve upon. We appreciate your choosing to stay with us and look forward to providing an even better experience on a future stay. Best, Rone Middler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GoPlaces31440004108 wrote a review 8 Mar
1 contribution
The valet parking was the best. Marcus and Caleb took great care of us. I am looking forward to visiting again tomorrow. The ballroom carpet that they had put in since I was last there was beautiful. The entrance area for the wheelchair access could use some pointing up. .
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Sheraton Norfolk Waterside Hotel
Responded 1 week ago
Dear GoPlaces31440004108, It's nice to hear from you. Thank you for letting us know you had a great experience at our hotel. I appreciate you recognizing the warm hospitality provided by our team; I look forward to sharing your compliments. Please visit us again soon. Best, Rone Middler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carisa R wrote a review 8 Mar
1 contribution
Lloyd was the most respectful and responsible young man that helped me today, I was so grateful with him assisting me today especially with him telling me about his journey with Jesus Christ ! That put a smile on my face to know we still have believers who are striving in this wicked world!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from General Manager, General Manager at Sheraton Norfolk Waterside Hotel
Responded 1 week ago
Dear carisar2024, We appreciate hearing from you and are thrilled you enjoyed our hotel and the level of service we provide. Our associates make sincere hospitality their priority, and it’s wonderful to know it made for a great stay! We hope you will find a reason to visit us again soon. Best, Rone Middler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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samer a wrote a review 6 Mar
1 contribution
Valet parking staff are amazing! Great customer service and go above and beyond. Chris Jones, Keegan and Caleb made my experience seamless and provide excellent customer service! I will be definitely booking here again due to my experience during my stay.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from General Manager, General Manager at Sheraton Norfolk Waterside Hotel
Responded 1 week ago
Dear sameraL1886WQ, What a wonderful review! Thank you very much for giving us such a great rating and for your kind words about our staff and the exceptional service they provide. We are working hard to be the top hotel in the area, and your positive feedback motivates our team to continue striving towards this goal. We hope you will have the opportunity to visit us again soon. Best, Rone Middler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Allen U wrote a review 6 Mar
4 contributions
Took my wife for a getaway…Reserved a waterside view, but received a city view. Submitted a request for no feather pillows, still got feather pillows. Attempts to rectify this with front desk staff got nothing. Valet and food service personnel were great though, but disappointed the manager only offered me an upgrade when I stay there again….why would I want to?
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Be more firm with the front desk staff when they get your reservation or other items incorrect on...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Share
Response from General Manager, General Manager at Sheraton Norfolk Waterside Hotel
Responded 1 week ago
Dear 167allenu, We apologize for not being able to fulfill your request for a waterside view and for failing to address your pillow concerns in a timely manner. Our staff typically receives high marks for their service, so we regret that we did not meet your expectations on this occasion. Your feedback is valuable to us as it helps us improve the experience of our future guests. We hope you will give us another chance to exceed your expectations in the future. Sincerely, Rone Middler General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£120 - £208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton norfolk, norfolk sheraton
LOCATION
United StatesVirginiaNorfolk
NUMBER OF ROOMS
466
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SHERATON NORFOLK WATERSIDE HOTEL - Updated 2024 (VA)

Frequently Asked Questions about Sheraton Norfolk Waterside Hotel
Which popular attractions are close to Sheraton Norfolk Waterside Hotel?
Nearby attractions include MacArthur Memorial (0.2 miles), Town Point Park (0.3 miles), and Lone Sailor Statue (0.3 miles).
What are some of the property amenities at Sheraton Norfolk Waterside Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Norfolk Waterside Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Norfolk Waterside Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Norfolk Waterside Hotel?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Norfolk Waterside Hotel?
Conveniently located restaurants include Varia, Saltine, and Grain.
Are there opportunities to exercise at Sheraton Norfolk Waterside Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Sheraton Norfolk Waterside Hotel located near the city centre?
Yes, it is 0.3 miles away from the centre of Norfolk.
Are any cleaning services offered at Sheraton Norfolk Waterside Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Norfolk Waterside Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Norfolk Waterside Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.