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Courtyard Norfolk Downtown

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Courtyard Norfolk Downtown
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340 Reviews from our TripAdvisor Community

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Showing 335: English reviews
Reviewed 2 weeks ago via mobile

Me and two of my friends in different rooms got our money stolen. They did nothing to help. Absolutely awful.... don't stay here unless you enjoy having your cash stolen from your wallet from the maid.... the staff at the front desk told me they "couldn't do anything about it". Clearly in the business of just making money. Scum bags.

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Helpful?
Thank lm9500000000
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Im9500000000 thank you for your feedback. I'm very sorry you experienced an issue at our hotel. If you would like to speak to me personally, please call me at the hotel directly at (757) 963-6000. I would be more than happy to look into your concerns. Look forward to speaking to you.

Richmond, Virginia
Reviewed 2 weeks ago via mobile

Stayed here for Norfolk Harbor race weekend. I just earned Gold status and when checking in I had really hoped to get a 4 pm checkout as Marriott's website led me to believe was customary for Gold members. I was told at check in there was no way to get that but was able to negotiate 2 pm (only 1...

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Helpful?
Thank Cindy085
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Cindy085 thank you for sharing your feedback. We are glad you enjoyed your stay with us, however I am disappointed we were unable honor the 4pm late check out you get as a Gold Member. I will look into the circumstances that caused our oversight to this benefit and resolve it quickly. We look forward to another opportunity in the...

VA
Reviewed 3 weeks ago via mobile

We stayed here overnight so we could be in town for our granddaughters surgery. The hotel is nice, clean and the staff we encountered during our stay were nice as well. The bed was comfortable and the room was spacious enough for our needs. The location is very good and is within walking distance to plenty of shopping. It's also...

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Helpful?
Thank micheleboys
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

micheleboys thank you for your kind words and sharing your recent experience. Being located in downtown does put our hotel near everything you need. We are so appreciative of your comments and look forward to seeing you in the future.

Trenton, Ontario, Canada
Reviewed 3 weeks ago via mobile

The bed was comfortable, the location was great and the staff was very friendly. I stayed in a room with a King bed, it's not what I would call a large room but that's to be expected in the heart of downtown. The only parking is valet, but if you have a look at the garage it's understandable, there is...

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Helpful?
Thank Kevin C
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Kevin C thank you for sharing your experience with us and others. We are so happy that enjoyed your stay and our location. We look forward to having you as our guest real soon!

Cincinnati
Reviewed 4 weeks ago

This is the second time I've stayed at this hotel for business. The hotel is located on the fringes of downtown Norfolk within easy walking distances of the MacArthur Mall and many restaurants. The hotel offers valet parking only. The area is quiet with not alot of foot or vehicle traffic. Clean and comfortable, this hotel staff is extremely friendly...

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Helpful?
Thank Cincybearcatfan
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Cincybearcatfan thank you for letting us know about your recent stay. As always, thank you for staying with us. We do truly appreciate your loyalty, feedback, and are glad our location met your needs. We forward to seeing you soon!

Wynnewood, Pennsylvania
Reviewed 25 October 2016

Work in Norfolk required me to stay over a night in downtown and the Courtyard Marriott was conveniently located a few blocks from where I needed to be the next day. The room was spacious and the bed very comfortable. No breakfast is included in the price; however, there's a cafe in the lobby from which I got a good...

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Helpful?
Thank LJH610
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

LJH610 we appreciate you sharing with us your experience at our hotel. We are glad you enjoyed the hotel, the local area and the Bistro. We look forward to seeing you again when in Norfolk.

Ashbourne, United Kingdom
Reviewed 11 October 2016 via mobile

As the title of my review, Holiday Inn Courtyard has a great spot in downtown handy for the river cruises to the US Navy Base, the maritime museum, USS Wisconsin and city bars and restaurants. Valet parking is $19, and check in was easy. Good sized, clean, comfortable rooms. Great shower. When we come back to Norfolk, we'll definitely stay...

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Helpful?
Thank Stephen A
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Stephen A thank you for staying with us and sharing your feedback. We are glad you enjoyed the Marriott Courtyard and our convenient location. See you soon!

Gordonsville, Virginia, United States
Reviewed 11 October 2016

We decided on the Courtyard due to its central location and short distance to the NorVa concert venue for an event on Saturday night. As luck would have it this was the same time Hurricane Matthew started to impact the area. The staff at the front desk was prompt in providing service and very friendly. The room was modern and...

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Helpful?
Thank Peter M
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Peter M thank you sharing your experience. We are so happy you enjoyed your visit to NorVa and our hotel and look forward to having you stay with us soon!

Lafayette, California
Reviewed 2 October 2016 via mobile

Hotel was as expected and front desk staff was friendly. Easy walking distance to restaurants and nearby attractions. One big negative ... I was charged for 2 days valet parking, but I didn't have a car. The amount was charged to my room and then credited. When I asked about the charge before I checked out I was told it...

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Helpful?
Thank mla925
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

mla925 thank you for providing feedback about your recent stay. We appreciate you and apologize for any errors we made during your time here with. I also sincerely apologize for our lack of empathy and for not apologizing for the inconveniences we caused you. I hope that your credit has been received. If I can be of assistance, please do...

Reviewed 29 September 2016 via mobile

Had a business stay and the front desk was always nice and helpful. I'm not from the area so I was confused about driving on the street where the trolley/rail would pass so at first I passed the hotel. Room was very clean and bed were ok. The 7th floor has a nice view. There's a mall right across the...

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Helpful?
Thank Stephanie V
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Stephanie V, Thank you for sharing your feedback with others. The staff and I are glad you enjoyed our hotel, the location and your stay with us. I apologize for the problem you encountered with the Bistro, but do hope you enjoyed breakfast on us. Look forward to seeing you soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Courtyard Norfolk Downtown has the friendly and efficient service you have come to expect from Courtyard by Marriott. Located in the heart of downtown Norfolk you will be able to walk a few blocks in any direction and experience the finest shopping, shopping and entertainment in the Norfolk area. ... more   less 

Additional Information about Courtyard Norfolk Downtown

Address: 520 E Plume St, Norfolk, VA 23510-2308
Region: United States > Virginia > Norfolk
Price Range: £65 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Norfolk Downtown 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Courtyard Norfolk Downtown Hotel Norfolk
Norfolk Marriott
Norfolk Courtyard
Hotel Style:
#10 Business Hotel in Norfolk
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Norfolk Downtown staff and other travellers.
4 questions
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minnesota
Richmond, Virginia
Hartford, Connecticut

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Questions? Get answers from Courtyard Norfolk Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd numbered rooms generally face the street.”
  • Separate tiolet/shower amenity
  • Separate sink area
  • Looking from Corner to TV area
  • Two Queen Bed looking from entry door.
 of 5 bubbles Cincybearcatfan, 9 Nov 2016 | Read review
“I don't think the hotel had any bad rooms.”
 of 5 bubbles X2958UQbillh, 16 Sep 2016 | Read review
“If you need white noise any of the X14 room (814) have large blowers near by. If you want quiet, do not get close to the elevators.”
 of 5 bubbles gatoreed, 31 Jul 2016 | Read review
“Corner rooms are nice ..”
 of 5 bubbles Bornabrit, 1 Jul 2016 | Read review
“Centrally located, but very busy and loud on the weekends.”
 of 5 bubbles Jaxfore, 8 Jun 2016 | Read review
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