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Hotel Serrano Palace

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190 Reviews from our TripAdvisor Community

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Showing 77: English reviews
Schaffhausen, Switzerland
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 September 2016

The cava and chocolates at check-in is definitely a good start, especially after the lengthy transfer from airport to hotel. We were upgraded from Junior Suite to the Imperial Suite and we were told we would have a present awaiting us in our room, which turned out to be our own private outdoor jacuzzi on our terrace! Room The suite... More 

Helpful?
Thank Jets1978
Stuttgart, Germany
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 5 April 2016

The main guests are Germans. Even if you are talking to personnel English, you get answers in German which is not so convenient in case you do not speak German. Guests of other nationalities have to be ready that everything in the Hotel is made for German taste: food, entertainment, spa - in sauna in showers all guests are nacked... More 

Helpful?
Thank IrinaG84
Glasgow, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 October 2015

I did think about giving this hotel an "Average", but after considering all of the negative points, I decided on a "Poor". It all started with the rooms in the hotel. My sister had booked this holiday for my Mum and my 2 sisters. My mum is 86. all she wanted was a room with a Balcony and a Sea... More 

Helpful?
Thank SubmarinerBob
PPRR_Management, Director de Relaciones con Clientes at Hotel Serrano Palace, responded to this review

Dear Guest, not a good valuation, we admit, although there are but two negative comments which we must accept and apologise for: The problem with the reserved rooms and the lighting in the public toilet. While the first regret concerns the fact that we could not lodge you in the originally reserved rooms and had to provide two suites instead... More 

Hereford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2015

Everything is superb at the Serrano Palace, from the moment you check in, where a glass of Cava is offered with handmade truffles. Straightaway you know your stay is going to be a quality experience. All of the staff went the extra mile. In particular Alba on Reception and Gabriel in the Dining Room; nothing was too much trouble for... More 

Helpful?
Thank Madeleine S
Paisley, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 September 2015

We had an amazing time at this hotel. On arrival we were met by the managers who offered us Champagne and were very approachable and friendly. We had booked a suite for 11 days on a half board tariff. Checking in was easy and the receptionist very helpful she said there was a surprise for us. What a surprise. They... More 

Helpful?
Thank Elizabethjanis
Durham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2015

Every aspect of the hotel was faultless. Staff couldn't do enough to make our stay perfect,room was spotlessly clean and the view over the bay was amazing, food was delicious and the amount if choice was enormous, pool and spa areas have just been renewed and were beautiful, position of hotel for access to bus stop or walking to local... More 

Helpful?
1 Thank chris b
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 August 2015 via mobile

We had a great stay in Serrano Palace. Staff is very friendly and helpful. Although, regarding Swiss standards, its overrated with 5 stars, the place is perfect for relaxing and staying a while. Pool: 5/6 Breakfast buffet: 5/6 Dinner buffet: 4/6 Room: 5/6 Service: 6/6 2-minute walk to sea 80min. drive to PMI 20min. walk to Cala Rajada I could... More 

Helpful?
2 Thank Tobias L
PPRR_Management, Director de Relaciones con Clientes at Hotel Serrano Palace, responded to this review

Dear Guest, hello Tobias, (although reluctant) we may accept the superiority of swiss standards provided you honour the considerable price gap between both. In view of the swiss fairness embedded in your positive review we are confident you will. Thank you very much for both, Kind regards Joan C. & Damià R. More 

Bristol, United Kingdom
Level Contributor
55 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 June 2015

Everything here is high-quality. We had a sea view to die for, the food was far better than most hotel buffets I have tried and the bedroom... WOW. High-quality everything. Super clean, spacious, fancy, comfortable. I absolutely lvoed it. The pool is relatively small and basic but there weren't many people so this suited me. I loved the nearby areas... More 

Helpful?
Thank Joe_Willmott
PPRR_Management, The Management at Hotel Serrano Palace, responded to this review

Hello Joe, thank you very much for such fabulous review. It is nice to read that you really enjoyed your stay. Should Majorca tickle your mood again then please take a plane and come back to your southern home again. Best regards Joan C. and Damià R. More 

London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 September 2014

Had a great stay at this 5 Star Hotel, rooms were spotless, both the pools were excellent, with a Jacuzzi inside the indoor pool and sauna. Wonderful choice for breakfast buffet with Champagne on ice! Mostly German guests so did not speak to many people but most seemed friendly. As you come out of the Hotel the beach is opposite... More 

Helpful?
3 Thank Ginalouise53
Cambridgeshire, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 September 2014

The Serrano is in a great location. Just across the road from a nice beach and a short walk into town. Friendly staff and a fairly good restaurant with a reasonable choice of food. The room was ok, not luxurious but adequate for us. The evening entertainment is laid back and easy going, pleasant enough. There are lots of other... More 

Helpful?
1 Thank Alice P

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Hotel Serrano Palace

Address: Calle Moll S/N, 07590 Cala Ratjada, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala Ratjada
Price Range: £102 - £256 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Serrano Palace 5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Serrano Palace Cala Ratjada
Hotel Serrano Palace Majorca/Cala Ratjada
Hotel Style:
#8 Spa Hotel in Cala Ratjada
#8 Luxury Hotel in Cala Ratjada
#9 Romantic Hotel in Cala Ratjada
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Serrano Palace staff and other travellers.
1 question
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Questions? Get answers from Hotel Serrano Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are quieter.”
  • Private outdoor jacuzzi
  • Hospitality, Chocolate covered strawberries
  • Bedroom
  • View from 1st Balcony
  • Bathroom
  • View from terrace
 of 5 bubbles Jets1978, 13 Sep 2016 | Read review
“Facing the sea.”
 of 5 bubbles 7chrisb, 19 Aug 2015 | Read review
“Sea view was fully worth it, due to it being so close!”
 of 5 bubbles Joe_Willmott, 29 Jun 2015 | Read review
“Sea view is the best to go for, otherwise you will be overlooking the gardens, which is also ok.”
 of 5 bubbles Ginalouise53, 24 Sep 2014 | Read review
“If you don't like travelling 2+ hours after a flight perhaps find somewhere nearer”
 of 5 bubbles scottr465, 9 Aug 2013 | Read review
5 of 5
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