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AluaSoul Mallorca Resort

CancelonUS$322*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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AluaSoul Mallorca Resort
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2,216 Reviews from our TripAdvisor Community

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Showing 1,938: English reviews
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Kingston-upon-Hull, United Kingdom
Reviewed yesterday NEW

Arrived Tuesday 16th May 2017. Got to Reception at 1200 was told room was not ready til 2.00pm.Started lugging cases down 16 stairs across a small inlet beach and up about 20 steps to the other part of the hotel (good job i'm only 70) and up the lift to 4th floor .The Alua Soul is two completely separate hotels...

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Helpful?
1Thank Derek M
nr sheffield
Reviewed yesterday NEW

My main negativity is aimed at Thompsons for deceiving and lying to holiday makers. Amongst other things I refer to the original advertisement when I booked back in February which falsely led me and many others into believing they were going to a 5T luxury Adults only etc etc etc hotel.......eeerrrrr no! We flew out on the16th May but on...

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Helpful?
Thank Mick B
Goole
Reviewed yesterday NEW

We arrived 4:30 am Sunday 21st May after almost 2 hours on the coach from palma airport, fast enough, check in no problems except room keys were not activated so had to return to reception, Rooms are very nice with comfortable beds and very good walk in shower but not much cupboard space, we were very surprised at the lack...

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Helpful?
1Thank Colin H
South West England, United Kingdom
Reviewed 2 days ago NEW

I went to the AluaSoul Mallorca within the first week it re-opened, it was opened on the Wednesday and we arrived on the Sunday. I was a little worried it might be a building site or that it wouldn't be peaceful and quite like we had wanted. I was massively relieved when our transfer dropped us off outside, it was...

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Helpful?
13Thank Laura L
A TripAdvisor Member
1 review
9 helpful votes
Reviewed 2 days ago NEWvia mobile

We stayed here for a week in May just after the second building (Skorpios) opened so as expected we encountered a number of teething problems,none of which were bad enough to spoil our holiday.The lack of sunbeds was a problem in the morning but we had no issues getting them later in the day and the beach is much nicer...

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Helpful?
9Thank A TripAdvisor Member
AluaHotels, Guest Relations Manager at AluaSoul Mallorca Resort, responded to this review

Hello, Thank you for your review, we are happy to hear that you enjoyed your stay! We will continue working hard on making experience of our guests better and better. We are looking forward to seeing you again! Best regards, Alua Hotels & Resorts

Melrose, United Kingdom
Reviewed 2 days ago NEW

The hotel had only been open for a week prior to our visit and as you can expect there are a few teething problems and not all the facilities were open. A lot of the negative comments you are reading are regarding Thomson and not the hotel. Is the hotel 5T rating as stated on the Thomson website - not...

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Helpful?
3Thank annetuddenham
AluaHotels, Guest Relations Manager at AluaSoul Mallorca Resort, responded to this review

Hello Annetuddenham, Thank you for your review! We appreciate you taking some time to share your experience. We are making our best effort to provide our guests with a great experience at Alua. Regarding plastic tumblers, we follow the local government regulation that says that no glass bottles and sharp containers are allowed. We hope that you enjoyed your holidays...

Bournemouth, United Kingdom
Reviewed 3 days ago NEW

Returned yesterday having spent a week at the Alua Soul All inclusive. I went with an open mind & this is what I found:- Upon checking in on Corfu side we were told our room on Skorpios side wasn't ready - very strange as brand new! The men on reception desk not very helpful or friendly- don't tell you where...

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Helpful?
9Thank CarolynEv24
AluaHotels, Guest Relations Manager at AluaSoul Mallorca Resort, responded to this review

Hello CarolynEv24, Thank you for sharing your experience. We are doing our best to improve all elements of the stay of our guests, getting better by the day. We hope that few minor issues that you mentioned did not stay on the way and you enjoyed your holidays in Majorca! We will be happy to welcome you at Alua again...

Whitstable, United Kingdom
Reviewed 3 days ago NEW

This is a newly refurbished hotel and it's fair to say they've had issues with the overrunning building work and late opening being widely reported in the national press and on TV. Most of the staff are working hard to ensure everybody has a good holiday, but they still have some way to go before they're properly up and running....

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Helpful?
9Thank MandyF
AluaHotels, Guest Relations Manager at AluaSoul Mallorca Resort, responded to this review

Hello MandyF, Thank you for your review and for your kind words. We are working hard on providing our guests with memorable experience and improving day by day. We will address the issues you mentioned and make sure that your comments are taken into account. We hope you had great holidays in Majorca and enjoyed your stay at Alua, we...

Kent, United Kingdom
Reviewed 3 days ago NEWvia mobile

Beautiful location, spotlessly clean, lovely rooms, food excellent standard, everything is brand new and modern the beach is stunning!!! in all good value for your money. I would defiantly recommend this hotel.

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Helpful?
4Thank elliealice1
AluaHotels, Guest Relations Manager at AluaSoul Mallorca Resort, responded to this review

Hello Elliealice1, Thank you for sharing your experience, we are happy to hear that you had such great time at AluaSoul Mallorca Resort! We hope to see you again soon, we will be glad to welcome you again! Best regards, Alua Hotels & Resorts

London
Reviewed 4 days ago NEW

We booked this hotel a month in advance from Thomson and were told it would be open after a major refurbishment in time for our arrival on May 13th. I emailed Thomson two days before departure to make sure and did not receive a reply until 5 days after we'd been there. Thomson sent a separate email offering us £40...

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Helpful?
4Thank GJI-London
AluaHotels, Guest Relations Manager at AluaSoul Mallorca Resort, responded to this review

Hello GJI-London, Thank you for your review. We are sorry to hear about the issues you mentioned. We will make sure that they are addressed properly and the changes are made. We hope that still you enjoyed your holiday and had a great time in Majorca and at Alua. We are working hard on providing our guests with great experience,...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Airport Transportation
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
Official Description (provided by the hotel)
The AluaSoul Mallorca Resort is strategically located right next to the Cala Egos Beach in the area of Cala D’Or, one of the most important tourist resorts on the Island of Mallorca. Cala Egos is located only 2,5 km from the centre of Cala D’Or, in one of the most beautiful and picturesque places on the Island of Mallorca. This hotel offers all the necessary facilities, including a direct access from the hotel to the beach. A perfect combination of quality and an All-Inclusive service, in an unparalleled location, whilst providing its guests with a wide range of entertainment and leisure programs for all ages. ... more   less 

Additional Information about AluaSoul Mallorca Resort

Address: Avenida Cala Egos s/n | Cala d'Or, 07660 Cala d'Or, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Cala d'Or
Price Range: £90 - £257 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — AluaSoul Mallorca Resort 3*
Number of rooms: 163
Reservation Options:
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Also Known As:
Marina Skorpios Hotel
Skorpios Marina
AluaSoul Mallorca Resort Cala D'Or, Majorca
Hotel Style:
#6 Spa Hotel in Cala d'Or
#14 Family Hotel in Cala d'Or
#15 Romantic Hotel in Cala d'Or
#16 On the Beach Hotel in Cala d'Or
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Questions & Answers

Here's what travellers have asked, with answers from AluaSoul Mallorca Resort staff and other travellers.
148 questions
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Questions? Get answers from AluaSoul Mallorca Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view rooms on the top floors offer fantastic views The place is not suited for people with mobility issues.”
mickb164, 29 May 2017 | Read review
“higher rooms are best as the lower rooms have had flooding problems”
colti, 29 May 2017 | Read review
“Sea and pool view rooms are worth it.”
  • Lovely view from our balcony of the beach and sea.
lauralN1675XS, 28 May 2017 | Read review
“Superior rooms have a view of the beach; basic rooms face a small road.”
GJI-London, 26 May 2017 | Read review
“We had a superior room with partial sea view and would recommend.”
264tinaj, 24 May 2017 | Read review
5 of 5
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US$322* /night
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Prices are for 1 room, 2 adults
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