Secrets Lanzarote Resort & Spa
Urb. Cortijo Viejo, 35570 Yaiza, Lanzarote Spain
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US$259
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Pool & Beach (718)
Room & Suite (511)
What is Travellers’ Choice?
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About
#42 of 572 hotels in Lanzarote
Location
Cleanliness
Service
Value
Travellers' Choice
One of the first Secrets Resorts & Spas in Europe, Secrets Lanzarote Resort & Spa brings a tranquil adult escape to the beautiful Puerto Calero Marina of the Canary Islands. Secrets Lanzarote Resort & Spa offers an inviting getaway to guests who are seeking romantic views overlooking the deep blue ocean of the Atlantic. Indulge in exquisite restaurants and bars, sparkling pools, a rejuvenating spa and a fully-equipped fitness centre, all under one roof. Our 24-hour multilingual front desk can arrange exciting excursions to renowned destinations, such as the clear-water Papagayo Beach and the volcanic Timanfaya National Park. Escape to Secrets Lanzarote Resort & Spa and experience all the pampering you deserve in the Canary Islands.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Diving
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Executive lounge access
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Bottled water
Clothes rack
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish, Catalan, German and 1 more
Location
71Somewhat walkable
Grade: 71 out of 100
27Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
Urb. Cortijo Viejo, 35570 Yaiza, Lanzarote Spain
Name/address in local language
Getting there
Car HireSee all Yaiza car hire
7864Reviews961Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Most Recent
I can certainly recommend room 464 - it's extremely well equipped and has a fantastic direct view of the ocean and the balcony gets so much sunshine; the team work very hard and are keen to make sure everyone is well looked after. It's essentially a couples resort - well set up, a wide variety of facilities and a great location to relax in
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Date of stay: November 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: There's some good quality entertainment in the lounge each evening
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We’ve just returned from a week’s stay in this fabulous hotel. We couldn’t fault it. Our room was lovely , the breakfast was great so much choice .The spa was wonderful. The best thing is the staff everyone was so welcoming and helpful. We had a small problem with our bathroom and it was fixed straight away . We can’t wait to go back and have booked again for next year.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Try the spa
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Secrets Lanzarote, Atención al cliente/recepción at Secrets Lanzarote Resort & Spa
Responded 2 days ago
Dear S9158PZlyndal, First of all, thank you very much for leaving such a great review. We work very hard every day to make the experience for our guests as the best experience as possible. We always hope that your individual preferences and memories will draw you back to us time and time again. Secrets Lanzarote is special in every way, we so hope to see you here soon. My very best wishes, Laura López Assistant Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in an excellent location and the staff are great. However the problem with this hotel is the flies in the main buffet restaurant! We ended up spending 3 of the 4 nights eating out in the harbour after opting for an expensive all inclusive stay. The food was average at best but we couldn’t un see what we had seen with flies crawling all over the food on day 2! If you want a 5 star experience do not book this hotel.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Secrets Lanzarote, Atención al cliente/recepción at Secrets Lanzarote Resort & Spa
Responded 3 days ago
Dear Culture53351, We are most saddened by your thoughts expressed on this forum. Clearly we are a company that sets out to deliver its very best in customer care and experience. At Secrets Lanzarote we always give every attention to our guests and whilst they may often be unaware of this we most certainly undertake to process, investigate and reach solutions to best answer a situation. When we are aware of a guest's unhappiness we work with the guest to achieve their satisfaction. Our Guest Experience team do urge all guests to advise them of any issue whatsoever during their stay with us. Guest Experience team man a desk next to Reception and also keep in touch by attending the Restaurant doors at peak hours. It is our pleasure and duty to assist your comfort and to keep in tune with your thoughts. We acknowledge and accept differing viewpoints, personal preferences and tastes. We will always welcome your words. Yours sincerely, Laura López Assistant Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Such a friendly welcome from Julia, Julian, Conto and all the team. Everyone was so helpful and they even sent a birthday cake to our room for my wife's birthday. The facilities were excellent, from the spa to the swimming pools and the restaurants were superb. We booked a return visit it was so good!
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Get the upgrade to use the spa as often as you like!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Secrets Lanzarote, Atención al cliente/recepción at Secrets Lanzarote Resort & Spa
Responded 4 days ago
Dear 11Trevor, What a truly 'wonderful' tribute to our hotel. Your amazing review has touched us all at Secrets Lanzarote, we are blushing with pride. As a team we must thank you for your generous compliments and detail. We value every guest and work to ensure their maximum enjoyment of our facilities. thank you from Julia, Julian and Konte, they are very grateful. :) We hope you cherish your memories of us and that we may welcome you again very soon. Do email us with your plans at guestexperience.seclz@secretsresorts.com My very best wishes, Isabel Hidalgo Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We’ve stayed in many 5 star resorts and unfortunately this just isn’t one of them. The biggest thing that lets it down is the food. We read lots of reviews saying the food was poor before we stayed but we thought it couldnt be that bad, we were wrong! The positives - the hotel itself is beautiful, the rooms clean and well presented, the service outstanding from everyone (really lovely/helpful people everywhere in the hotel), great amenities, beautiful hotel, pools were fantastic, preferred area brilliant and great sports bar where we watched football and the F1. We stayed in a swim up suite/room and it was fantastic, the private terrace and easy access the preferred club pool and lounge bar for drinks was great, very convenient, private and relaxing. The negatives - the food. We tried every sit down restaurant including the preferred club options and we haven’t had one good meal in its entirety. Some elements have been lovely (namely the deserts) but the food has been tasteless, overcooked, undercooked etc. I ordered cheese and caramelised onion twists for starter and when they came out they had prawns in them, both my husband and I were served raw chicken on different occasions, i was served undercooked pork, I had prawns which were over cooked, my husband was served bolognese which had a pool of oil in the bottom of the bowl…the list goes on. The buffet selection is also very poor. When you spend a premium for all inclusive you expect to get a high quality of food but the hotel doesn’t offer this and it really lets it down. We ended up eating offsite a few times which the cost us money we shouldn’t have had to have paid when being all inclusive. In comparison to other 5 star hotels and even 4 star hotels we have stayed in, this hotel was significant below par. It’s such a shame as it really lets the hotel down and has been a huge disappointment of our stay. Unfortunately we wouldn’t come back purely because of the food, if they could sort this out the hotel would be amazing and we would have had an incredible stay.…
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Book a swim up room - it was amazing!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Secrets Lanzarote, Atención al cliente/recepción at Secrets Lanzarote Resort & Spa
Responded 6 days ago
Dear Mrs. Mason, As you posted your review whilst currently staying with us, we feel it very important to discuss your feelings with us directly, we have been trying to reach you both in your room and on your mobile number registered on check-in but have been unable to reach you. Please contact our Guest Experience Team at your earliest convenience Ext. 6037, Telephone or Whatsapp +34 673 079 257 or email guestexperience.seclz@secretsresorts.com I look forward to meeting with you in person. We have to say that we always put our guest first, more so that we in the Guest Experience Department have the ultimate power and professional etiquette to very pleasantly surprise. There is most certainly nearly always an improvement on your experience to be made. We listen, we discuss your wishes to achieve a satisfactory outcome and to further our relationship with you our guest. Much can be done during your stay to redeem any glitch or shortcoming. We know that 'Seeing is believing' and so we absolutely trust our guests to approach us in Guest Experience when they feel the need. Our very best is achievable and we rely on you to set it in motion Your sincerely, Chloé Binham Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location. With the exception of the Italian restaurant, food far below 5-star/Hyatt expectation.Especially the buffet restaurant has very poor selection. The 2 bar-pool restaurants/snacks, also very limited. Even the expected prefered club pool bar, has same lunch food selection. For us, no second time
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Secrets Lanzarote, Atención al cliente/recepción at Secrets Lanzarote Resort & Spa
Responded 6 days ago
Dear Explore, It is good to know that your enjoyed both our lcoation and our restaurant Portofino. However, we are concerned about your description of our food, we would also expect our guests to address any such comments to the "Guest Experience Team" who welcome you to each dining area. Had you made us aware of your food choices we would have happily ensured bespoke meals to meet your taste. We really appreciate knowing your opinion when expressed directly with the "Guest Experience team" at the time of your visit. When advised of any issue we always act and can do so much more to better your experience. In this way we foster wonderful relationships with our guests. It saddens us to read your review when we know that we could have surprised you with our actions. We do hope that you will return to us and that we may surprise you with our food & beverage provision on your next stay. Best wishes, Chloé Binham Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently returned from a 10 day holiday at Secrets Lanzarote Resort and Spa, part of the World of Hyatt group of hotels. The hotel is categorized as 5 star. Clearly it is not! Our large and very spacious suite, cleanliness, staff and most facilities were excellent. BUT. We were preferred guests entitling us to a separate restaurant for breakfast (as opposed to the general one - "World Cafe"). We expected superior service as well as a greater variety of choice of food. No such luck. Apart from the buffet, all that was different was more space and a limited menu. The chefs were unable to make poached eggs properly (having been sent back twice) and had no idea how to make birchermusli. A total disaster! There was no pool boy to locate a sun bed and provide towels. We had to collect towels and return them at the end of the day. A crazy system. Although staff circulated around the sunbathing areas taking orders for drinks, tea was served with tea bags in paper cups with milk. Just like McDonald's! Crockery was to be expected. These failing are unacceptable in what is deemed to be a 5 star hotel. On complaining to the manager for a part financial refund this was denied. Instead, we were offered full board (we were B and B only) and fee drinks as compensation. This we refused as we were eating outside the hotel. Finally, we have been offered, as a good will gesture, a gift voucher for 2 extra days on our next visit to Secrets. The hotel is very much divided into a 1st and 2nd class resort. A poor example of the high standards one would have expected from Hyatt. 4 star at best. Certainly not 5 star.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Secrets Lanzarote, Atención al cliente/recepción at Secrets Lanzarote Resort & Spa
Responded 6 days ago
Dear Mr. Dannenber, We are fortunate to receive some wonderful guests, many of whom return every year. Some repeating guests even make twice or thrice yearly visits. They have become our other family. Trust is all important, we do reach out and engage with our guests to better our hospitality. Our response to your original direct email was detailed. We genuinely extended the offer to host a future stay with attention to every detail that would enhance your experience. However, whilst we listen to all criticism, issues can only be fully examined in discussion with you during your stay with us. We always welcome unbiased, exacting, unembellished factual comment and do act accordingly. A disparaging or sceptical view many be intentioned or not, we will always investigate to achieve an optimum outcome for our valued guest. Professional etiquette and dutiful observance of our responsibilities are paramount. One recognises that, as with all reviews, the picture painted is individual, interpretation and a personal perception. We never knowingly wish to disappoint our guests in any way and our apologies are profuse should we do so. One annoyance can colour a whole enjoyment of your stay so we do work to ensure a seamless delivery of our services as far as we are able. To our future guests we remain ever approachable. Reach out to us at guestexperiencemanager.seclz@secretsresorts.com for any assistance you may require. Sincere regards, Chloé Binham Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location. 20 minute wait at reception to check in Multiple cockroaches in Preferred Club Swim Up Suite-when raised with reception manager, we were told this is to be expected on ground floor room but offered another room (on same level/corridor) which seemed pointless). Communal area/suite/patio floor tiles cracked/broken. Portifino evening food was not good-told a Lasagne served without lasagne pasta was how it should be. World Cafe evening meal served partially cooked pork from the grill and were using raw meat implements on cooked food. Salad station was almost empty 1hr into service. Meats/cheese also almost empty. Portifino breakfast consistently very good. World Cafe breakfast was under stocked. World Cafe lunch was limited, stale breads. Beds were comfortable and housekeeping did a fabulous job in the room. Cocktails were not good/not well made. The hotel seemed understaffed.…
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Don’t book all inclusive or half board.
Bed and breakfast best option.
Dont book swim up suites,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Secrets Lanzarote, Atención al cliente/recepción at Secrets Lanzarote Resort & Spa
Responded 6 days ago
Dear Susie, Our guests are all important to us and we follow up every viewpoint of commentary they make diligently. It saddens us to note that you did not make our Guest Experience Team aware of any dissatisfaction. The Guest Experience Team do welcome all clients at breakfast and dinner daily with the express purpose of getting to know you and of any concerns you may have or situations that we can help with. We do act to resolve and solution the very best outcome. There are always of enhancing your experience and we have the absolute power to do this. If only you have discussed your issues, you would now be aware of your commitment to answer any issue during the stay with a much improved experience. Viewpoints are important to us and we consider them all. Your expectations are important to us and we would have wish to have known of your feelings. We hope very much that you will find an opportunity to visit us again knowing that you are valued and that we will manage your stay beautifully. Please advise us of any plans you may have at guestexperience.seclz@secretsresorts.com My best wishes, Chloé Binham Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had in mind a chilled out by the pool, read a few books kind of holiday. We had that plus some unexpected treats in the way of a variety of mini workshops and activities. The beauty party was fabulous where we tried the spa range of skin treatment products and I booked a spa session as a result of that. Tried the soy candle making session at 6pm today by Iranti, helped by Michaela, which was inspired. We were taught how to prep and create our wicks, then picked your essential oil scent to mix with the soy wax. Had a choice of crystals, mineral stones, dried herbs and spices to include in or decorate the candle top with. The glass and its perfectly fitting box were ideal container and package for the candle. Well thought out. Nice touch serving Cava and beautiful desserts with it. Hubby and I attended two drink making sessions so far, on different afternoons near the pool. I can now make Sangria and a Pina Colada cocktail. Didn’t realise Sangria was so lethal! Had the demo by Michaela and you then make your own and enjoy the results! We tried the yoga session at 9:30 in the morning which was a beginner session. It has been some time since I’ve done yoga and this was an ideal restart for me. Wonderful instructor. Fantastic view looking over the ocean. Hubby joined me for the yoga and wants to go to another - that says a lot!…
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Secrets Lanzarote, Atención al cliente/recepción at Secrets Lanzarote Resort & Spa
Responded 1 week ago
Dear SMumEngland, First of all, we would like to thank you for leaving us such a wonderful review. We work hard every day in regards to make your experience as the best one. We will pass your comment to our colleague Michaela. We always hope that your individual preferences and memories will draw you back to us time and time again. Do contact us ahead of your next visit at guestexperience.seclz@secretsresorts.com Warm regards, Laura López Assistant Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had the relaxation massage, and it was bliss! Highly recommended. My therapist was Victoria and she was lovely and friendly, she made me feel very welcome. Afterwards you chill out with water, cava and a sweet treat. I would have this treatment again
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Secrets Lanzarote, Atención al cliente/recepción at Secrets Lanzarote Resort & Spa
Responded 1 week ago
Dear J0B69, First of all, we would like to thank you for leaving us such a wonderful review, we really appreciate it as we work hard every day to make the experience of our customers as an excellent experience. As a team we most certainly endeavour to maximise your relaxation, enjoyment and service. Thank you from the bottom of our hearts for your recognition of our colleague Victoria. We sincerely hope that you will return to us before too long. Do contact us at guestexperience.seclz@secretsresorts.com ahead of your next stay. Best regards, Laura Baeza Guest Experience Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$165 - US$324 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hesperia lanzarote puerto calero, hotel hesperia lanzarote, hesperia hotel lanzarote
FORMERLY KNOWN AS
Hesperia Lanzarote
LOCATION
SpainCanary IslandsLanzaroteYaiza
NUMBER OF ROOMS
335
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Claim Your ListingSECRETS LANZAROTE RESORT & SPA - Updated 2023 (Yaiza, Spain)
Frequently Asked Questions about Secrets Lanzarote Resort & Spa
Which popular attractions are close to Secrets Lanzarote Resort & Spa?
Nearby attractions include Puerto Calero Marina (0.4 miles), Promenade Marina Puerto Calero (0.3 miles), and buda Bar (0.2 miles).
What are some of the property amenities at Secrets Lanzarote Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Secrets Lanzarote Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Lanzarote Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Lanzarote Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Secrets Lanzarote Resort & Spa?
Conveniently located restaurants include Mumbai Masala Puerto Calero, Bollywood Indian Restaurant (Puerto Calero), and The Upper Deck Pub.
Are there opportunities to exercise at Secrets Lanzarote Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Secrets Lanzarote Resort & Spa have airport transportation?
Yes, Secrets Lanzarote Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Secrets Lanzarote Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Secrets Lanzarote Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Secrets Lanzarote Resort & Spa?
The staff speaks multiple languages, including English, Spanish, German, Italian, and Catalan.