I stayed one Friday night. Our room was in the separate housing block. Maintenance and Service staff were not wearing masks which is not good in the current climate. The room was very acceptable for what we paid except for the toilet seat was broken and the curtains were a bit thin. A black out blind would be nice to shield from the car park floodlights. In the morning we had a business meeting over breakfast. The breakfast was excellent despite Covid restrictions. I will definitely stay here again.
We had a wonderful stay here over the weekend before Christmas, and despite the pandemic the hotel may every effort to have festive decorations, a special menu, and the entire staff was so friendly and welcoming, especially Georgie at reception. It was a lovely weekend getaway and we definitely look forward to visiting again! Only wish we could stay longer, and look forward to the Harrow Whisky Festival in summer 2021!
What a beautiful hotel. We had a ground floor suite with patio and it didn't disappoint. Room huge and really clean. Breakfast was excellent, really good quality produce and beautifully cooked and presented. The staff were really helpful and friendly, would definitely go again!
Circumstances dictated that we needed to spend a week in this area, and so we decided to cheer ourselves up during this difficult Summer by staying somewhere a fair bit nicer than somewhere like a Premier Inn. And you’d think that taking two rooms for six nights at the height of a pandemic might have warranted an attempt at decent service, maybe going the extra mile for us. Instead, what we got was a pretty downbeat, miserable welcome, particularly from a male (bald, tall) who I never saw smile all week. He basically carried on as if the guests weren’t there. It wasn’t great either when the lights were flickering in one of the rooms. We kept reporting it, but it seems that the maintenance man was never around, or he didn’t have the tools, or some other reason. Thank goodness that none of us was prone to epilepsy. On the plus side, the staff agreed willingly to let us use their fridge to store some cream-cheese all week (and gave us access to it every day), and indeed the lady on reception was actually very obliging. And the breakfasts were good too, with a good range of options and practicalities to get over the social distancing restrictions. We were staying in the garden lodge bit of the hotel, which, despite the idyllic name, seemed markedly downbeat from the main bit of the hotel. The main bit of the hotel seemed quite pleasant, with a nice beer garden and a nice bar (albeit that the rules about wearing a mask in the bar seemed both bizarre and widely-disobeyed). The hotel’s location isn’t great (very few amenities nearby), and if you don’t have a car then don’t even think about it staying here. If you do have a car, then make sure your suspension is good, because the potholes in the long lane are lethal - surely it’s worth getting them fixed? So, ultimately the hotel is functional rather than nice - which we could have got at a Premier Inn at a lower price. …
Such a lovely and relaxing weekend! We stayed in the master suite and it was amazing. The bathroom was gorgeous and the jacuzzi bath was such a treat, the bedroom styling authentic and was in keeping with the house, which was great and the gardens were beautiful. The hotel staff were really helpful and nice. Would definitely recommend.
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