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Hilton Garden Inn Richmond Airport

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Hilton Garden Inn Richmond Airport
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446 Reviews from our TripAdvisor Community

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Showing 443: English reviews
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Pompano Beach, Florida
Reviewed 1 week ago

To many issues to list... Unprepared staff in the restaurant/bar, quality of food did not match the price. Would not allow a late checkout even as a Hilton Honors member, etc... Staff looked unprofessional and overwhelmed during dinner hours as well during checkout.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 8noelm
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

This Hotel is perfect for business trip! Receptionists are fantastic, they can suggest you where to go, where to eat and always available. Also restaurant is very good, for quick dinner and breakfast. Very good also the position near the airport, also Service by shuttle.

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Helpful?
1Thank Roberta P
About Hotel's Favourite Review
Juatina H, Guest Relations Manager at Hilton Garden Inn Richmond Airport, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we are proud to know that you were very well accommodated during your stay. We look forward to welcoming you back to our hotel in the future. At...

Redditch, United Kingdom
Reviewed 1 week ago via mobile

Our flight to NYC was cancelled so we had to stay here over night. From the minute we checked in to the minute we checked out the staff couldn't be more helpful. The two ladies on reception called Dana and Karina gave us a beautiful room with 2 double beds at a good price as well as a complimentary breakfast....

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Helpful?
Thank amyeacock94
Arlington, United States
Reviewed 1 week ago

The hotel staff was very helpful and friendly. My room was clean as was the hotel reception area. The dinner menu was short, as was the time you could order, but the meal was wonderful - one of the best I have had. The wait staff was very accommodating.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 748florenced
Atlanta, Georgia
Reviewed 1 week ago

We were extremely satisfied with our stay from check in to departure. The staff really work as a team to ensure their customers are very pleased. Thumbs up to the receptionist, the maid service and that excellent bar and grill team. We look forward to our next stay. Keep up the good job.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank lesliebZ5751EG
Juatina H, Public Relations Manager at Hilton Garden Inn Richmond Airport, responded to this review

Thank you for taking a moment to share your experience. At Hilton Garden Inn, we aim to provide great customer service to each and every guest. We are proud to know that this was achesived during your visit. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We look forward to welcoming you...

Columbia, South Carolina
Reviewed 2 weeks ago

All points of my stay were excellent. Very clean and great staff as usual as is the case for most of the Hilton Garden properties I have visited.Nice place but water pressure issues in showers made for rough day at 6:30 am

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank terrellc2017
Juatina H, Guest Relations Manager at Hilton Garden Inn Richmond Airport, responded to this review

Thank you for taking a moment to share your experience. We are glad to know that you found the cleanliness and staff to your liking. Here at Hilton Garden Inn, we aim to provide great customer service and we are proud to know that this was achieved during your visit. I apologize that the water pressure did not exceed your...

Chester, Virginia
Reviewed 3 weeks ago

Had a problem with Shuttle Van. Contacted in minutes by Hilton and offered points refund since we used points for the room. We always stay here when flying out in the morning. Close to Park and Go and Front Desk Service is always great

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Michael E
Juatina H, Guest Relations Manager at Hilton Garden Inn Richmond Airport, responded to this review

Thank you for taking a moment to share your experience. We are glad to know that you found the helpfulness of staff to your liking. Here at Hilton Garden Inn, we aim to provide great customer service and we are proud to know that this was achieved during your visit. I apologize if there was trouble with shuttle van service....

Honolulu, United States
Reviewed 4 weeks ago

great place totally recommend. Great staff, great rooms. 24 hour coffee and tea in the lobby and there were fresh baked cookies there when I came in. Everyone very nice and helpful. The front desk asked me if I needed a wake up call instead of me calling down later to ask for one.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank libbyt843
Juatina H, Guest Relations Manager at Hilton Garden Inn Richmond Airport, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we are proud to know that you were very well accommodated during your stay. We look forward to welcoming you back to our hotel in the future. At...

Windsor Mill
Reviewed 5 weeks ago

I would recommend if you are in the Richmond area you stay at this hotel the staff is outstanding from the front desk to the wait staff. The hotel is very clean, the food was good, although they could use more variety of dishes to choose from. If I ever have a reason to go to the area again I...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Carl S
Juatina H, Guest Relations Manager at Hilton Garden Inn Richmond Airport, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we are proud to know that you were very well accommodated during your stay. We look forward to welcoming you back to our hotel in the future. At...

Vienna, Virginia
Reviewed 18 January 2017

My family of 4 stayed at the hotel as a group travelling for a sport tournament event. We stayed 3 nights and enjoyed our stay as it had all the amenities we needed for our stay. One of us felt the mattress firmness setting was not working and was not completely happy with it.

Review collected in partnership with Hilton Garden Inn
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Thank anonymousM1066LC

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Richmond Airport

Address: 441 International Center Drive, Sandston, VA 23150
Region: United States > Virginia > Sandston
Price Range: £113 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Richmond Airport 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Airport Hotel Sandston
Hotel Style:
#1 Business Hotel in Sandston
#1 Romantic Hotel in Sandston
#4 Family Hotel in Sandston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Richmond Airport staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Richmond Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You'll be near the airport, there are no quiet rooms”
 of 5 bubbles SharpShoey, 3 Oct 2016 | Read review
“Make sure your not close to the elevator. Get top floor if you can.”
 of 5 bubbles M2593DSdm, 31 Jul 2016 | Read review
“Ensure you discuss the issue with cell reception and get a guarantee that you will have it!”
 of 5 bubbles RussDizzle, 25 Jul 2016 | Read review
“If looking for a hotel with restaurant and with bar..this is the one for you!”
 of 5 bubbles lakidac2015, 6 Dec 2015 | Read review
“The restaurant has some awesome food”
 of 5 bubbles 80bobs, 25 Oct 2015 | Read review
5 of 5