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Candlewood Suites Hotel Sterling

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Candlewood Suites Hotel Sterling
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202 Reviews from our TripAdvisor Community

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Showing 197: English reviews
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Princess Anne
Reviewed yesterday NEW

I checked in to the Washington Dulles Sterling Candlewood Inn on a Wednesday to attend a nearby Convention which was being held in Herndon, Va. A young woman named Elaine checked me in. She recognized me as being an IHG Rewards member right away and welcomed me with a kind smile and upbeat attitude. Check-in was fast, efficient and flawless....

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Helpful?
Thank Billgotoutofjail
Atlanta, Georgia
Reviewed 3 days ago NEWvia mobile

This hotel is very clean and close to most needy stores.There are restaurants in close proximity and quite few banks also. What impresses me more is the warm reception by the front desk lady l met namely Elaine. She is so professional and always cautious in dealing with her customers. I have travelled all over the country and has never...

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Thank Augustin K
Baltimore, Maryland
Reviewed 6 days ago NEW

Our company uses this hotel exclusively when we are working in the Sterling Virginia area. The hotel has recently done some remodeling to keep the facilities and rooms current and fresh. Our crew appreciates the kitchenettes in their rooms, as well as the complimentary breakfast and coffee, and laundry facilities when they are working away from home. The rates are...

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Thank Eberectors
SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel Sterling, responded to this review

Eberectors, We appreciate you taking the time to do a wonderful 5 star review for us! We aim to please our guests and are glad that your experience was great during your stay. We work hard to please our guest and hope that you will continue using us for your hotel needs whenever you are in our area. Ronald will...

Ashburn, Virginia
Reviewed 1 week ago via mobile

Room is new! Elaine helped us with everything, fast check in, and very sweet gal! Will definitely come back! It was an amazing experience and superb customer service! The price is reasonable and definitely enjoyed our stay. Thank you so much Elaine for the amazing service!

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Helpful?
Thank minhassadia
SterlingHotelMgr1, General Manager at Candlewood Suites Hotel Sterling, responded to this review

We love that you had an awesome experience with us here at Candlewood Suites Sterling! Elaine is always smiling and here to help our guests with all their needs! We truly appreciate your positive feedback and we hope you will visit us again. Thank you! Sincerely, Candlewood Suites Sterling Team

Reviewed 1 week ago via mobile

Elanie,and brian,pen,arw the best front desk she went the extra mile in helping me and my family with our stay.everyone was so polite and friendly and made my family so comfortable also quick with fixing and problems great stay..

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Helpful?
Thank taramruss
SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear Taramruss, Thank you for continuing to choose us, Candlewood Suites Sterling, as your home while your house is getting renovated! We will show your great comments to Elaine and Brian! They are always smiling and here to help our guests with all their needs! We love that you are enjoying your stay here and please let us know how...

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

The room is very clean and very close to where I work. Elaine is very helpful and super sweet. The area is so close to the grocery store, highways, malls and restaurants. I am still currently staying here and I am definitely enjoying and loving my newly renovated room!

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Thank A TripAdvisor Member
SterlingHotelMgr1, General Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear Valued Guest, Thank you for taking the time out to write us this 5-star review! We are thrilled that you are loving your newly renovated room and enjoying your stay here at our hotel. Elaine, as always making sure that our guests are all taking care of. Sincerely, The Candlewood Suites Sterling Hotel Team

Reviewed 1 week ago via mobile

I had the chance to stay at candlewood suites, since the moment i arrived miss Elaine was very attentive and very friendly which made me feel like at home. She help me with all my questions and concerns. Defenitely would recomend this hotel to my friends. Thanks to ms.Elaine.

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Helpful?
Thank Carlos G
SterlingHotelMgr1, General Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear Carlos G, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I am glad that Elaine accommodated you and made you feel right at home! She is the sweetest. We are looking forward on...

Reviewed 1 week ago via mobile

Elaine was great! She assisted us with whatever we needed and even went above and beyond to make sure our stay was great! Rooms were neat and clean. Thank you so much Elaine for making this a very enjoyable experience!

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Helpful?
Thank Erin A
SterlingHotelMgr1, General Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear Erin A, The team here at Candlewood Suites Sterling would like to thank you for a wonderful and very thoughtful review. Elaine is always on top of things and she always demonstrates great customer service skills and care to our guests. Once again thank you for being a loyal guests and we glad that you liked your newly renovated...

Reviewed 1 week ago via mobile

They have excellent customer service very helpful and always thoughtful especially Elaine at the service desk very clean accommodating rooms also haves free laundry and an always open snack room I love staying there

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Helpful?
Thank Chris R
SterlingHotelMgr1, General Manager at Candlewood Suites Hotel Sterling, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you are enjoying your stay with us. I am sure Elaine would be very excited to hear that her name was mentioned again. She is a sweetheart! Once again, we truly value your feedback. Thank you for being a loyal guest/family to us! Sincerely, Candlewood...

Reviewed 2 weeks ago

As I always Ill start this review with Candlewood Hotels are the way to go. Its a home away from home, they're mostly the same throughout the entire country, Except the people you meet. The staff at this particular location was amazing. Apoun entering the hotel we were greeted with smiles, questions and ultimately great service. Pen, Ronald and Elaine...

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Helpful?
Thank Carlyn H
SterlingHotelMgr1, General Manager at Candlewood Suites Hotel Sterling, responded to this review

Thank you so much for your kind review of our hotel. I am pleased to hear you enjoyed your stay with us. Pen, Ronald and Elaine are all hard working employees and we are very fortunate to have them on our team.  Thank you so much for staying with us and we hope you will visit us again. Sincerely. Candlewood Suites...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
An All-Suite Hotel with Full Kitchens, ample free parking, and Candlewood Values abound. ... more   less 

Additional Information about Candlewood Suites Hotel Sterling

Address: 45520 Severn Way, Sterling, VA 20166-8942
Region: United States > Virginia > Loudoun County > Sterling
Price Range: £71 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Hotel Sterling 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Candlewood Suites Sterling
Candlewood Sterling
Sterling Candlewood Suites
Hotel Style:
#5 Business Hotel in Sterling
#11 Family Hotel in Sterling
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Hotel Sterling staff and other travellers.
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San Francisco, CA
over a year ago
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was in Room 418...the shower had excellent water pressure which I like.”
 of 5 bubbles Billgotoutofjail, 22 Feb 2017 | Read review
“Close to Dulles and other places”
 of 5 bubbles G1887VIjohnw, 29 Jan 2017 | Read review
“Any room is good”
 of 5 bubbles cristofert2017, 11 Jan 2017 | Read review
“Away from the elevator for quiet rooms”
 of 5 bubbles willybill4, 16 Dec 2016 | Read review
“Take advantage of the snacks in the common area.”
 of 5 bubbles neetbasra, 13 Dec 2016 | Read review
5 of 5