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We booked our one night stay on line. We're Marriott members - traditionally try to stay within the brand and usually book rooms with appropriate space for parents and a teenage and a pre-teen kid.
Our booking was for the Thursday prior to Easter weekend...More
3 Thank Lissette B
Response from HHMLP-Mgt W, General Manager at SpringHill Suites WilliamsburgResponded 9 June 2015
I am so sorry to hear of your experience here at the Springhill Suites. It certainly is not the way that we want our guests to treated.
Please accept our apology for not meeting your expectations. As we strive to deliver a flawless...More
The staff at the front desk was pleasant during our stay and the room was acceptable.
The corner suite gives you 100 sq feet of extra space that could be used for kids in sleeping bags as it had no other use. I guess you...More
1 Thank BCM1225
Response from HHMLP-Mgt W, Director of Sales at SpringHill Suites WilliamsburgResponded 3 April 2015
Please accept our apologies that you encountered some challanges during your stay. Your comments have been passed along to management so we can better serve our guests in the future. If you'd like to discuss further, please do not hesitate to contac us.
I booked the Springhill Suites for an early spring weekend getaway for my family. The suites are located on Richmond Road which is one of the main roads for hotels and restaurants. The hotel was clean and refreshing the moment you entered. The staff were...More
I flew in quite late and didn't get into williamsburg until after midnight with the drive. I had booked a king room, got to my room and it was a double. So I was switched to the last king room, but it was a handicap...More
Stayed here with my parents during a short visit to Williamsburg. We really enjoyed the hotel, the accommodations were great but what really set it apart was the friendly and helpful staff. Everyone we met who worked there were so nice and helpful, especially Chanel...More
Our room was perfectly clean and had a fresh smell; we were there for 3 nights. I have previously been in the hospitality business and have inspected rooms for housekeeping departments, so I tend to notice things. There... More
Our room was perfectly clean and had a fresh smell; we were there for 3 nights. I have previously been in the hospitality business and have inspected rooms for housekeeping departments, so I tend to notice things. There was absolutely no problem with this room. Should you ever have any problems with your rooms, just let the front desk know. Most are willing to move you to another room, if one is available or take care of your concern in some manner.
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"We stayed on the first floor...extremely convient!"