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All reviewspancake makercinnamon rollsitalian restaurant across the streetroom was cleanpull out sofagas stationthe breakfast areafollowing morningfront desk staffyogurtgreat night sleepsmall fridgenice varietyquiet hotelone night staygreat stayminute drive
Stayed here on our way through on a 2 day trip and this HI was clean, comfortable, quiet and basically as expected. Staff was friendly, we requested extra shampoo/conditioner and was promptly brought to our room, breakfast was as expected. Good stay at a Holiday...More
1 Thank DawnV423
Response from Mistie D, General Manager at Holiday Inn Express Hotel & Suites WinchesterResponded 8 July 2015
Thank you for taking the time to post your review of our hotel here on Trip Advisor! We are very happy that you are pleased with the hotel and look forward to seeing you again soon.
First let me say the cleaning crew here is outstanding, The girl I spoke with at the front desk was as monotone and disinterested as any person I have encountered at a hotel. So with that being said, This hotel and all express hotels need...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites WinchesterResponded 3 July 2015
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about housekeeping.
However, we’re sorry we fell below your expectation regarding the front desk service, internet service...More
This Holiday Inn Express is like all major hotel chains. Clean dependable and located close to travel routes. The staff seemed uninterested in our presences, this included the breakfast persons. Which is alright because after all it only work. I wish my wife was not...More
Thank Richard R
Response from Mistie D, General Manager at Holiday Inn Express Hotel & Suites WinchesterResponded 4 June 2015
Thank you for the comments regarding your stay with us! I am glad that you have come to expect dependability from our brand and hope that you continue to look for Holiday Inn Expresses when you travel.
I requested through Orbitz on the 13 of May 2015 a non-smoking room for the 23rd of May. When I checked in on the 23rd I was informed the room is now a smoking room. The reason they gave was because I reserved the room...More
Response from Mistie D, General Manager at Holiday Inn Express Hotel & Suites WinchesterResponded 28 May 2015
I am very sorry that we were unable to meet your request for a non smoking room when you arrived at our hotel. That specific weekend was extremely busy for us and we did not have a selection of rooms to work with. I do...More
We have family at Westminster Canterbury, so HIE is sort of a 2nd home for us. Staff is very friendly and the rooms are clean and comfortable. Breakfast cinnamon rolls yum yum, BUT lousy coffee. I wish more mid-range hotels would splurge and offer good...More
Response from Mistie D, General Manager at Holiday Inn Express Hotel & Suites WinchesterResponded 21 May 2015
Thank you for the lovely comments regarding your stay with us in Winchester, VA. We certainly hope that you will make us your lodging choice whenever you are in the area.