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Comfort Inn Federal Way

157 reviews
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Traveller (23)
Room & Suite (11)
Dining (4)
Overview
  • Excellent36%
  • Very good42%
  • Average10%
  • Poor6%
  • Terrible6%
Travellers talk about
“waffles”(15 reviews)
“room was clean”(16 reviews)
“front desk”(31 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Room Service
2.5 Star Hotel
All hotel details
Offers from Comfort Inn Federal Way
Special Offer: Choice Privileges Points
Hotel deals
Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (157)Write a Review
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Traveller rating
57
62
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LanguageEnglish
57
62
16
10
10
Show reviews that mention
All reviewswafflesroom was cleanfront desklite railsausagewarm greetingwasher dryernice amenitysat nitebreakfast ladyevery morningbreakfast was excellentwould stay here againindoor pool and hot tubstayed two nightsquiet at nightworked fine
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11 - 15 of 155 reviews
Reviewed 15 September 2017

This hotel has a great location, you are with in walking distance of many restaurants and a mall. The rooms are quiet and comfortable. The staff is always happy to see you and are very helpful. On my last trip Kimberly was more than helpful...More

Thank Claud H
Response from Jessica C, Manager at Comfort Inn Federal WayResponded 23 September 2017

Hi Claud, Thank you for your wonderful review! We are very pleased to hear that this location worked out well for you. Thank you for the kind words about the staff. We will pass along your wonderful comments to Kimberley! We hope that you will...More

Reviewed 12 September 2017

This is a nice place! We really enjoyed staying here. The location is perfect, near to shopping, grocery stores, restaurants, etc. the room was very clean and comfortable. We really enjoyed the breakfast, it offered lots of options and they had very good coffee -...More

Thank Colleen R
Response from Jessica C, Manager at Comfort Inn Federal WayResponded 14 September 2017

Dear Colleen, Thank you for taking the time to tell us about your stay. We are thrilled to hear that this location works out really well for you and your family. We hope to see you much more in the future.

Reviewed 10 September 2017

Very disappointing and dreadful service. Because of the need for a roll-in shower for my disabled wife, I actually went a day early to this Comfort Inn to see first hand their facilities for the disabled. While there I took pictures of the shower to...More

Thank John J
Response from Jessica C, Manager at Comfort Inn Federal WayResponded 14 September 2017

Dear John, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for...More

Reviewed 14 August 2017

I have never had such a terrible experience. The customer service from both the hotel and corporate office are beyond poor and the employees are all under trained and not knowledgeable, plus a few lied about procedures and policy which is worrisome. To start the...More

1  Thank Add L
Response from Zoe R, Manager at Comfort Inn Federal WayResponded 17 August 2017

Dear Guest, We apologize for all of the inconveniences that you experience during your stay. We did however take care of your entire reservation. Again we apologize that you did not enjoy your stay.

Reviewed 8 August 2017

Our family and friends were looking forward to our stay at the recently renovated hotel. I requested a high floor and quiet room.only to be put on the 2nd floor next to the elevator. The front desk staff explained that I should have paid more...More

1  Thank daitravels
Response from Zoe R, Manager at Comfort Inn Federal WayResponded 11 August 2017

Dear Guest, Thank you for taking the time to tell us about your stay. We apologize that we were unable to fulfill your request for the 4th floor. I apologize that someone told you the rates would be different for a room on the top...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Room Service
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Room Service
Breakfast included
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Laundry Service
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Hot Tub
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$94 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$94 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (23)
Room & Suite (11)
Dining (4)
Hotel & Grounds (45)
Bathroom (1)
Questions & Answers
Ask a question
Kelly A
23 September 2017|
AnswerShow all 4 answers
Response from Glorya L | Reviewed this property |
Why would Trip Advisor allow this question to be posted?
0
Votes
Glendaleona
24 April 2017|
Answer
Response from Jessica C | Property representative |
Thank you for your question! We do allow long term parking, as long as you mention this to the front desk in advance. However, we do not provide a shuttle service!
0
Votes
Brianna T
18 July 2015|
AnswerShow all 3 answers
Response from Jessica C | Property representative |
The only rooms that we would have available would be 2 queen beds and add a rollaway or we have a King suite with a king size bedroom and a pullout couch in the living room and we can also add a rollaway to that room as well.
0
Votes
Room Tips
"upper level away from the pool area for a quieter room"
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"Rooms on the corner of the buildings seem bigger because of the windows on two sides."
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"Close to everything"
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"Upper floors are best to avoid noisy foot traffic"
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