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Stayed in Lacey many times over the past several years - always avoided this hotel. It doesn't look inviting. However, this trip it was the only reasonable hotel with all 11 of my room nites available, so I decided to try it. Wow- was I...More
All of the employees we dealt with were friendly and very helpful. We had a king suite with a jetted tub next to bed which I didn't quite understand. The bathroom was small but well laid out. All of our furniture was new and the...More
Response from qu I, Manager at Quality Inn & SuitesResponded 3 weeks ago
Thank you so much for your feedback and appreciation. I understand and would like to apologize on behalf of Housekeeping staff which could have been taken care off. Do give us another chance to serve you better and will make sure all the linens used...More
-all staff i encountered were very friendly and accommodating.
-the breakfast buffet and coffee were really good!
-room was clean; came with fridge, microwave, coffee pot (the previous person/housekeeping in that room didn't throw out the coffee bag or rinse the pot, but i...More
This hotel is absolutely run down, not clean, and some of the staff so terrible. One of the ladies gave me the hardest time upon trying to check in, for no reason at all, I guess she was having a bad day. There is not...More
Response from qu I, General Manager at Quality Inn & SuitesResponded 9 April 2018
We are really sorry that you did not like our accommodation and had issues with basically everything.
We are going under renovation with new furniture and mattress, And i would suggest you to please get back to us directly so that we can...More
The staff were dressed sloppily and the rooms were not clean. The hotel is tired and dated. There are clear non-smoking signs everywhere but the hallways and rooms smell like cigarettes. The staff seemed to be the ones smoking. What is telling is the huge...More
1 Thank thchen
Response from qu I, Manager at Quality Inn & SuitesResponded 16 January 2018
I would like to apologize on your recent stay at our Hotel. I Totally understand your concerns about staff and smoke smell in hallways and cigarette Butts near entrance. These things are not expectable. and will make sure none of our guests have...More
I can't be 100% for sure but my room did not and the rooms seemed to be spaced evenly apart. Their front desk is very helpful and should be able to assist. If they do not, there is a place in Tummwater (Guesthouse) that... More
I can't be 100% for sure but my room did not and the rooms seemed to be spaced evenly apart. Their front desk is very helpful and should be able to assist. If they do not, there is a place in Tummwater (Guesthouse) that was really nice (with a pool) and had kitchenettes. Stayed there on night on a previous visit to WA. It's only 15 minutes down the road.
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"watch out for the drunk/drugged-up homeless!! otherwise, nice stay."