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We booked a 6 night stay and have been here 1 night so far. Upon entering the room, dirty floors with spill spots by the bed were immediately noticeable without looking for them. The chair seats were smeared with something, the recliner was sticky with...More
Thank Lea B
Response from 00esa, Manager at Extended Stay America - Seattle - MukilteoResponded 4 days ago
Lea, thank you for being our guest. We're truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical of us. We want...More
I am not sure we will stay here again. The room was filthy and there were some people in the parking-lot smoking weed, I know its legal in WA, but when your staff stand and the door and do nothing about it...
Response from 00esa, Manager at Extended Stay America - Seattle - MukilteoResponded 2 weeks ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
I generally bring my elderly parents to this motel when they visit, due to stairs, etc., at my home. Have never had trouble til tonight. We were displeased, upon check in, to have to walk thru clouds of MJ smoke just to get thru lobby...More
Response from 00esa, Manager at Extended Stay America - Seattle - MukilteoResponded 4 March 2018
Please accept my sincere apology for the difficulties you encountered with your room and inconvenience it caused by the odor issue. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making...More
The room had a distinct foul smell upon arrival. We were so tired that we just dealt with it. Bed and pillow was comfortable but won't be staying in one again.
Breakfast was pretty basic opted in getting grub in a different place.More
Response from 00esa, Manager at Extended Stay America - Seattle - MukilteoResponded 20 February 2018
Thank you for taking the time to review your stay. We are glad to know that you liked our comfy beds. However, we are sorry for the unpleasant odor you experienced during your visit and regret the inconvenience caused. We have shared your concerns with...More
It doesn’t make sense to have animals aloud in EVERY room when there are people who are allergic or who just don’t like the smell. There should be one half of the building that is for pets and smoking not have one smoking unit across...More
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Response from 00esa, Manager at Extended Stay America - Seattle - MukilteoResponded 28 December 2017
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we...More
Thank you for taking the time to reach out to us. We do have an elevator at the hotel and we will do our best to accomodate your request for a top floor room, but we can't guarantee it. The kitchen comes with everything... More
Thank you for taking the time to reach out to us. We do have an elevator at the hotel and we will do our best to accomodate your request for a top floor room, but we can't guarantee it. The kitchen comes with everything you will need to prepare food and eat in your room, including dish soap that is available at the Front Desk. The only thing that we do not provide is sponges to clean the dishes.
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"They always offer ground floor for my elderly parents."