1/10 – I DO NOT RECOMMEND RESERVING A ROOM AT THE QUINAULT BEACH RESORT AND CASINO, AND HERE IS WHY!!! I normally do not like writing bad reviews, but I feel like I needed to share my experience with Quinault Beach Resort and Casino. Since it is a long review, I will write a summary before the actual review. I tried to book a room online and it said they were completely booked for the night. I called the front desk, and they had ONE room that became available so I booked it. When I got to the resort, they did not book my room and politely told me to pretty much kick rocks. I wasted over $60 in gas, and hours of my time. When I called and emailed the Hotel Manager, Courtney Gallington, she did not return my phone call but sent me an email basically saying to bad so sad. She told me that I was told to call back after talking to security about my service animal to finalize my booking. If that was the case, why would I not have called back, or asked to be transferred back to the front desk? Why would I have not called back if I knew that was the LAST and ONLY room available that day? Why would I drive over 2 hours on a hope and prayer, hoping the last room would somehow still be available? ----- FULL REVIEW--- On Sunday 02/18/24 I decided that I wanted to go for a drive and decided Ocean Shores would be a good destination. I wanted to stay at a Casino Resort that had a hot tub and pool. I looked online, and went to their website to book a room. There were not any rooms available, so I figured that I would call them directly. The lady I spoke with, Billy, told me that they were completely booked but there was a cancellation and they had ONE room available to book. I said “sounds great, lets do it!” As she was “booking” the room, I asked her their policy regarding service animals. She let me know that I would have to talk to security once I got there, but she could transfer me to them once we were done if I wanted to talk to them before driving there. She confirmed that my room was booked and I was good to go. She did not ask for my credit card, so I asked her if she needed it and she said “no, you’re good to go. We will take your credit card info when you check in”. I thanked her for her help, and she transferred me to security. After a brief conversation with Security, I packed a bag and hit the road. After about a 2 hour drive, I arrived. I went to the lobby to check in. Waited in a long line (which I expected, after all they were fully booked), and attempted to check in. Diane let me know that she did not see a reservation for me. I explained to her that I called and they had one room that was cancelled so they could book it for me. She went to the back and talked to Billy. She came back to let me know that my room was never booked because I never called back to confirm that I wanted the room. There was nothing that could be done, because they did not have any rooms available. I was extremely upset and frustrated. I just wasted a few hours of my time, and gas. I looked online and called a couple other hotels and they either did not have an indoor hot tub or it was not working. Being so frustrated at this point, I did not want to keep looking for a place that had a hot tub so I decided to just come back home. That night, I sent a detailed email to the Hotel Manager, Courtney Gallington, explaining my experience and what happened. I waited from the 18th until the 27th for a response. Since I did not get one, I sent a follow up email around 1pm. At 3pm that day, she responded and basically told me to bad so sad. I replied to her email, explaining how upset I was and how frustrating this situation has been. I told her that I was hoping for some sort of “compensation”, at least for the $60+ in gas I spent, and not to count the time that was wasted. Since I have not heard anything back, I wanted to give a review of my experience. I feel as the manager of a resort, customer service should be a given. I guess this experience has proven that wrong. I get that mistakes happen; after all we are all human and make mistakes. It is how the mistakes are addressed and fixed that matter. If I make a mistake, I am going to own up to it and do everything I can to right the wrong. This has not happened with dealing with Quinault Beach Resort and Casino or Courtney Gallington, the Hotel Manager. I am not one to write bad reviews, I prefer to give great reviews. Even when I have had a bad experience, I will leave a positive review if the negatives were taken care and or the service was so good that it changed my experience from a bad one to a good one. I feel like this review is deserving since I went through the “normal” avenues to try and rectify my experience and let the person or company know of what has happened. I was hoping to have a getaway from the everyday hustle and bustle, go for a nice drive, relax in the hot tub, and maybe even win a little money at the Casino. Instead, I am left with a bad taste in my mouth and wasted my time and money. I will be back to Ocean Shores, but do not see a stay at Quinault Beach Resort and Casino anytime soon. This sucks, because I like going for drives and normally plan my drive around a casino so I can do a little bit of gambling. I guess the Ocean drives and the Casino drives will have to be 2 different drives vs one. - Jed…