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All reviewsroom was cleanwalking distancefront desk staffstay there againbiscuits and gravyeasy accessthe staff was friendly and helpfulplenty of parkingstephaniedowntowninterstatemicrowavewvconvenience
So I was a little worried because the reviews but when I walked in the lobby was nice and clean. The lady that checked me in (Stephanie) was very nice and really made it a point to help us have a good stay. I got...More
Response from GSManagement, Manager at Charleston Capitol HotelResponded 16 January 2018
Thank you very much, Saralynn, for sharing that your stay at Charleston Capitol Hotel. Your review makes us extremely happy and we greatly appreciate your kind compliments and your loyalty in mentioning about our customer service. We appreciate your mention of our Front Desk Clerk,...More
Driving across the country, I've been trying to keep costs at a minimum. I found this hotel at a reasonable rate, but after some previous stays at other hotels, had very low expectations. There are signs warning "pardon our dust while we renovate" to become...More
Response from GSManagement, Manager at Charleston Capitol HotelResponded 13 November 2017
Thank you very much for your very kind compliments. Nothing makes us happier than to hear that our guests are so happy with your stay at Charleston Capitol Hotel. We have some renovation at the property and would like to inform in case there are...More
In August 2017 this hotel was being remodeled. It needs it. Wallpaper was peeling off the walls. It was dusty. Floor on elevator was in bad (appearance, not structural) shape. Clerk was not too interested. It was a clean bed out of the weather, but...More
Response from GSManagement, Manager at Charleston Capitol HotelResponded 17 October 2017
Thank you, FlaEngineer, for sharing your experience with us.
We are so sorry to hear that the service your received was not up to our usual standard; however, we are aware of the fact that all things mentioned are handled by each perspective department immediately....More
This review is being written cognizant that this property is undergoing a top to bottom renovation and will soon be a major chain affiliate, which it presently is not. The room was clean, comfortable and cozy, with a perfectly working set of comfort and personal...More
Response from GSManagement, Manager at Charleston Capitol HotelResponded 30 August 2017
Thank you very much for your feedback regarding the cleanliness of the room and we are listening closely. Your comment has been personally reviewed by myself and referred to our respective department heads for immediate action for any areas that need to have further attention....More
This shabby place is god awful. They have the gall to charge about one hundred bucks a night to sleep in a hotel with chipped paint, wallpaper, and furniture that is understaffed and looks like a construction zone. Frankly, it is an armpit of a...More
1 Thank seattlepro
Response from GSManagement, General Manager at Charleston Capitol HotelResponded 10 July 2017
Thanks for taking the time to provide us with feedback regarding your stay. We apologize that you were not satisfied. We are under a complete renovation to fix the issues you experienced. We hope you will visit us once the renovation is complete.