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All reviewstravel stoproom was cleanparking lotfreeway sidetexas roadhouseflat screenwalking distanceindoor poollight sleeperbreakfast was includedroad noisegood nights sleepwould recommend this hotel to anyonebob evanssitting areakanawha citythe staff was friendly and helpful
Driving from Charleston,SC to Columbus, OH and decided to stop for the night. Did not have a reservation. Patrice at the front counter was wonderful. Rooms were casual and neat. Clean and comfortable. Breakfast was included (and mean a complete hot breakfast) and it was...More
Thank Mario A
Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha CityResponded 20 September 2017
Dear Mario A,
Thank you for such a wonderful review! It was great having you stay with us during your travels to Ohio. I am happy to hear that you enjoyed your clean and comfortable accommodations as well as our Express Start breakfast. We strive...More
Finding this hotel and getting a place to park is difficult to say the least. The parking lot is shared with another hotel so parking is at a premium. As for the hotel itself it is clean and the room I had was spacious. There...More
Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha CityResponded 31 July 2017
Thank you for taking the time to give us your feedback on your recent stay. We are sorry that you had a hard time locating us, finding parking and not getting a room on the first floor. We are delighted that you did...More
We stayed here on our way home from vacation.
The hotel shares it parking lot with another hotel so if both place are busy parking can be an issue. Also when driving into hotel it is hard to tell you are headed the right way....More
1 Thank Bruce L
Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha CityResponded 29 June 2017
Dear Bruce L.
Thank you for taking the time to tell us about your stay. I am happy to hear that our staff was friendly and that the hotel was clean. I apologize for the inconveniences that you experienced while trying to locate us and...More
While the hotel itself is fine, the location is terrible. If you are a light sleeper - like my wife - I recommend a different hotel. The hotel is situated very close to Interstate 77 before a sharp curve on the Interstate and our room...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Charleston/Kanawha CityResponded 29 June 2017
Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations, and we appreciate positive your above average rating given on service, rooms, and cleanliness. However, we sincerely apologize your stay was negatively affected by...More
We were stranded in WV last week for a couple days due to car problems. We stayed at this hotel and were so well treated by everyone, especially Patrice Lutz, the general manager, and Larry the maintenance guy, who had a similar problem with his...More
Thank Dale F
Response from Patrice L, General Manager at Holiday Inn Express Charleston/Kanawha CityResponded 31 May 2017
Dear Dale F,
Thank you for the very nice review of our hotel and staff. We enjoy assisting our guests when they are away from their homes. We are sorry for the circumstances that you needed to stay with us, but we are happy to...More