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Parkway Plaza Hotel & Convention Centre

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Parkway Plaza Hotel & Convention Centre
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126 Reviews from our TripAdvisor Community

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Showing 125: English reviews
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Lafayette, Colorado
Reviewed 5 days ago NEW

My husband and I stayed at the Parkway the first week in April. In checking my credit card transactions, a charge of over $100 to the Parkway Plaza appeared on my credit card that I did not authorize. I think that the charge may have been generated in the Café. I have submitted documentation for reimbursement, called the hotel each...

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Thank bltcollinsbc
Wheatland, Wyoming, United States
Reviewed 6 days ago NEW

It was unbelievable how run down and dirty this motel is. The desk clerk was rude and really wanted to continue her conversation with another employee rather than check us in. There were light fixtures falling off the front of the building Our room had a worn out couch that looked like it had come out of a frat house...

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Thank Cindy W
GSManagement, Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Thank you for taking the time to share your experience with us. We sincerely apologize for any inconveniences during your stay and have shared your review with our management team so they can address your concerns with our team. Our goal is to provide the highest level of service and amenities to our guests and we take your feedback very...

Gj,Co
Reviewed 1 week ago

Attended a Transportation and Safety Conference in April 2017, I was very surprised to see the Hotel was in such poor shape. The walls have 2-3 colors of paint where it seems the person painting them forgot to finish them in years past as well as the present. Ceiling tiles are falling and very dirty. Light fixtures with burnt out...

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Thank IneedSomeSleep
GSManagement, Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Our apology for the delayed response. And thank you for sharing your experience with us. We are very sorry for the unfortunate experience you had encountered and any lack of service from our team. The comments that you provide are very valuable to us as they provide us with an opportunity to continue to improve. I want to assure you...

Lander, Wyoming
Reviewed 1 week ago

Stayed here last night. You walk in the front door and you smell a bit of mold or mildew. You walk further down the hall towards the meeting rooms and the pool and the smell gets overwhelming. Went to my room about 10 last night and it was very warm. Flipped the switch to AC and figured it would cool...

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Thank Joe P
GSManagement, Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Thank you for sharing your experience with us. We sincerely apologize and agree that this is certainly not our usual hotel standard; we have passed your valuable comments and concerns on to our perspective departments for serious review. Warm regards, Customer Service at Parkway Plaza Hotel & Convention Centre

Lander, Wyoming
Reviewed 2 weeks ago

I came to Casper for a surgery and stayed at this motel. My room had no amenities, toilet paper, light bulbs, ice bucket and continuous barking dogs next door. Well toilet paper came, then bulbs, no ice bucket then noticed a crumbled (1) soap. By that time I was ready to leave but already dark and getting late. The bathroom...

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1Thank HornOwl
GSManagement, Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Thank you, HornOwl, for your recent stay at the Parkway Plaza Hotel & Convention Centre. We are so sorry to hear that the service you received was not up to our usual standard and we have passed along your examples to management for serious review - thank you very much for taking the time to provide us with feedback. We...

Reviewed 2 weeks ago via mobile

Booked the room for 5 nights ended up staying for 3. Checked out at front desk and paid for the 3 I stayed and have the receipt. They then charged my card for an extra 2 nights a couple of weeks later. I have called and called, emailed but the only thing they will say to me is there computer...

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Helpful?
Thank Gene Q
GSManagement, Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Thank you, Gene, for sharing your experience with us. We are very sorry for the unfortunate incident and any lack of service from our team. We have shared your feedback with our management team. Please email us at your earliest convenience at CustomerService@parkwaycasper.com with detailed information. Thank you and we look forward to hearing from you soon. Again, we sincerely...

Reviewed 2 weeks ago

The room was clean and bed was comfy but that was the only thing this hotel had going for them. The hot tub was barely lukewarm and the pool was ice cold, there was no towels for either and we were told to simply use the towels from our room.

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Helpful?
Thank Debbie M
GSManagement, Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Thank you for choosing to stay with us at Parkway Plaza Hotel & Convention Centre. We are pleased to hear that you found our guestroom being clean and comfortable, however we are very sorry to hear about the issues that you experienced during your stay and with our service at the pool being ice cold and no towels. We appreciate...

Riverton, Wyoming
Reviewed 3 weeks ago

I called in and talked to Caitlen. She was very professional and the room fit our needs perfectly. The bar is nice with live music often. The restaurant has friendly staff but the food served was average.

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Thank Pageasparky
GSManagement, Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Thank you for sharing your wonderful review of our hotel! We have an excellent team of associates here at Parkway Plaza Hotel & Convention Centre who strive to help make our guests experience a memorable one. We're so happy to hear that Caitlen made a positive impact on your stay with us. We agree, she's wonderful! We are also delighted...

Reviewed 4 weeks ago via mobile

We have been coming to the Parkway Plaza, for over 20 years. My husband is with the Truckers Association. But since they changed management, the service has been terrible. Our last three trips, we have had problems. In one room, the toilet flooded , and had to move to another room.i am disabled, and it was an imconvience, for me...

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Thank idahutton
GSManagement, Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Thank you, Ida, for sharing your experience with us at Parkway Plaza Hotel & Convention Centre. We would like to sincerely apologize for the disappointing stay you endured at our property. We have reviewed your feedback, and regret to hear that you found our service level has been terrible. We understand how disappointing it must have been to encounter a...

Reviewed 4 weeks ago via mobile

Huge complex in need of some renovations. Carpet was gross. Bed was comfortable but the sheet was stained. No door number on the door...strange. No coffee 😕 in the lobby. Probably won't pick this one again.

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Thank Alicia B
GSManagement, Manager at Parkway Plaza Hotel & Convention Centre, responded to this review

Thank you so much, Alicia, for sharing your comments with us on your recent stay at Parkway Plaza Hotel & Convention Centre. We're very sorry to hear that the experience you had in your room. We are in the final phase of revitalizing the hotel with having one suite without the door number at this time and strive to make...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
All That Jazz
All That Jazz
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
The 301 guestroom Parkway Plaza Casper Resort, Spa & Convention Center is conveniently located in the heart of Casper and features over 45,000 square feet of flexible indoor and outdoor meeting space including our recently renovated 7,140 sq. ft. Grand Exhibit Hall, 6,894 sq. ft. Grand Ballrooms, conference rooms and boardrooms. Enjoy our 301 guestroom Full-Service Parkway Plaza Hotel & Convention Centre, ideally located on 21 acres in the heart of beautiful Casper, Wyoming along the North Platte River. Our newly renovated 93 Executive guestrooms offer all new pillow top mattresses, triple sheets bedding package with duvet, 40" flat screen HDTV's and microwave and refrigerators. We offer eleven one-bedroom suites, 17 Jr. Suites and two jacuzzi suites. The Parkway Plaza proudly captures the spirit of Wyoming by offering the finest accommodations and amenities, dining and conference services all under one roof. The Parkway Plaza is strategically located just minutes from the downtown district, the worlds best fly fishing and Casper Mountain, which offers a full range of activities for every season including, Hogadon Ski Area, cross country nordic skiing, mountain biking, hiking trails, archery and horseback riding. The Parkway Plaza Casper Resort, Spa & Convention Center boasts over 43,500 sq. ft. of flexible meeting space with over 20 meeting rooms to accommodate all your conference or meeting needs. Our superior accommodations allow guests, business or leisure, to relax in the fresh Wyoming air. Unwind after a busy day in our restaurant Parkway Cafe or in our lounge, All That Jazz, both showcasing American cuisine. The Parkway Plaza Hotel & Convention Centre's friendly staff is always eager to assist in making our hotel your home away from home. The Parkway Plaza proudly captures the spirit of Wyoming by offering the finest accommodations, dining and conferences services under one roof in all of Wyoming. The Hotel is ideal for corporate meetings, dining events and wedding and receptions. ... more   less 

Additional Information about Parkway Plaza Hotel & Convention Centre

Address: 123 W E St, Casper, WY 82601-1818
Region: United States > Wyoming > Casper
Price Range: £63 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Parkway Plaza Hotel & Convention Centre 3*
Number of rooms: 301
Reservation Options:
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Also Known As:
Parkway Plaza Hotel And Convention Centre
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Questions & Answers

Here's what travellers have asked, with answers from Parkway Plaza Hotel & Convention Centre staff and other travellers.
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Questions? Get answers from Parkway Plaza Hotel & Convention Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go anywhere but here.”
866CindyW, 21 Apr 2017 | Read review
“Do not get a room on the front side of the hotel.”
joepG7555JV, 14 Apr 2017 | Read review
“Ask for a room in the north side, you can hear the trains on the south side all night”
Y3168FGdebbiem, 7 Apr 2017 | Read review
“I prefer rooms closer to the front desk or the tower rooms.”
Pageasparky, 6 Apr 2017 | Read review
“Hotel is being renovated, ask for new room”
rolrav05, 8 Mar 2017 | Read review
5 of 5