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Holiday Inn Express Douglas

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84 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Douglas
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Showing 83: English reviews
Austin, Kentucky
Reviewed 1 July 2016

Lovely hotel. We were on a road trip and this was by far the nicest and surprisingly cheapest place we stayed. Check in and check out was a breeze. Rooms were very clean and the breakfast was very good! No complaints. Would for sure stay here again!

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Helpful?
Thank wendyrc81
braehead26, General Manager at Holiday Inn Express Douglas, responded to this review

Thank you for the kind words on our staff and facility. We are very proud of our team here. I will be sure to pass along to our team the great job they are doing. I also want to thank you for taking the time to give us feedback. We look forward to accommodating you on your next stay. Take...

Columbus, Montana
Reviewed 27 June 2016

We arrived late having exhausted possibilities in Casper. We were kindly greeted at the front desk and we had no complaints about the room. You may need reservations for this inn as they often get overflow from the rodeos in Casper and The National Guard is right across the street, a popular inn for them as well. We felt lucky...

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Helpful?
Thank Dannie K
braehead26, General Manager at Holiday Inn Express Douglas, responded to this review

Dear Dannie K, Thank you for taking time to review our hotel. I am glad that you found the staff and the hotel accommodating. It is our goal to make each stay enjoyable. We look forward to your next stay! P Fenton, GM

Reviewed 15 June 2016

The roomws well appointed and probably cleaner than anyother room I have visitedin the past decade. However, housekeeping didn't make it to my room until 7pm on the second day of my stay. Then I was fortunate enough to listen to them vaccuuming, moving furniture and banging things around in adjacent rooms for about an hour. Just when I thought...

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Helpful?
Thank Bill O
braehead26, General Manager at Holiday Inn Express Douglas, responded to this review

Dear Bill O, I'm sorry for the inconvenience you had with housekeeping during your stay. Unfortunately, we have been short handed with staff causing the housekeepers to have very long and tiring work days. We are working hard at getting staff hired and trained so this will not happen in the future. Thank you for sharing your concerns with us....

Lubbock, Texas
Reviewed 15 June 2016 via mobile

Got lucky, no reservation, had a nice clean room. Hotel seems new and fresh. Bed was great , had a choice on pillows , firm or soft. The tub had a great contour, plenty of hot water and pressure. Free breakfast, good fresh selection. Attendants were keeping on top of the cleaning and supply. Location was excellent, easy access to...

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Helpful?
Thank FacePainter2014
braehead26, General Manager at Holiday Inn Express Douglas, responded to this review

Dear FacePainter2014, Thank you for taking the time to review our property! We greatly appreciate the feedback and are delighted to hear you enjoyed your stay. Our fabulous team looks forward to welcoming you back again soon for another outstanding stay. Paula Fenton, GM

Berea, Kentucky
Reviewed 15 June 2016

Unlike some other IHG brands, the Holiday Inn Express properties are generally newer, cleaner, and more consistently run. The Douglas Holiday Inn Express is no exception. We needed a place to stay and Douglas was a good place to stop. We were really glad to find the Holiday Inn Express. The price was right and, more importantly, the service and...

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Helpful?
Thank Martin R
braehead26, General Manager at Holiday Inn Express Douglas, responded to this review

Dear Martin R, We appreciate your review. We are pleased that you chose the Holiday Inn Express and Suites as your lodging choice in Douglas. I will be sure to share your kind comments with the staff. We strive to provide exceptional hospitality to our guests and hope to see you again. Paula Fenton, GM

Reviewed 14 June 2016

There are a few things my team and I look for while we're on the road: cleanliness, hot breakfast, a smile at the front desk, a pool, and the ability to do laundry. Holiday Inn Express has it all! We had a great, comfortable stay. Mary and her staff are so accommodating and kind. Thank you!

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Helpful?
Thank Ashlee G
braehead26, General Manager at Holiday Inn Express Douglas, responded to this review

Dear Ashlee G, Thank you for the kind words on our staff and facility. We are very proud of our team here. I will be sure to pass along to our team the great job they are doing. I also want to thank you for taking the time to give us feedback. We look forward to accommodating you on your...

Denver, Colorado
Reviewed 3 June 2016

Everything about this establishment is first class, from the facility itself, to the staff, and even the breakfast. The owner, Mary, and the manager, Paula, ensured that every detail of our stay was top notch. Every person we encountered was overly attentive and extremely friendly. The rooms are fresh, clean and remarkably comfortable. Attention to detail seems to be the...

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Helpful?
Thank f15ginsu
braehead26, General Manager at Holiday Inn Express Douglas, responded to this review

We appreciate your review. We are pleased that you chose the Holiday Inn Express and Suites as your lodging choice in Douglas. I will be sure to share your kind comments with the staff. We strive to provide exceptional hospitality to our guests and hope to see you again.

Louisville, Kentucky
Reviewed 18 May 2016

We drove through so much heavy rain and was very tired when we arrived at this Holiday Inn Express. All I remember was that it was a very nice, clean place and we were treated nicely by the front desk. Our room was nice and the bed was super comfortable. The free Hot Breakfast was good also. If we are...

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Helpful?
Thank Mickie S
braehead26, General Manager at Holiday Inn Express Douglas, responded to this review

Thank you for the kind words on our staff and facility. We are very proud of our team here. I will be sure to pass along to our team the great job they are doing. I also want to thank you for taking the time to give us feedback. We look forward to accommodating you on your next stay. Take...

Douglas, Wyoming, United States
Reviewed 11 April 2016

The rooms were very nice and the beds were very comfy. They had a good size conference room where we had the birthday party that turned out great! The staff was very helpful and nice! The pool was also a lot of fun for the kids!

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Helpful?
Thank Calli A
braehead26, General Manager at Holiday Inn Express Douglas, responded to this review

Thank you for taking the time to share about your recent stay and use of our meeting space. We are happy that you found our pool to be a fun activity for the kids! Thank you for your business and we look forward to seeing you soon! P Fenton GM

Moorcroft, Wyoming
Reviewed 7 April 2016

I always have the best stay here. The staff is great and knows all of my room preferences and they really treat us all like VIP's. My room is always clean and ready when I get to the hotel. This is by far the best hotel in Douglas.

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Helpful?
Thank nolanjones92
braehead26, General Manager at Holiday Inn Express Douglas, responded to this review

Thank you for your review! Thank you for choosing our hotel and your continued business! Paula Fenton GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It seemed quiet but I could have been just tired.”
 of 5 bubbles DannieMontana, 27 Jun 2016 | Read review
“Go somewhere else.”
 of 5 bubbles billo843, 15 Jun 2016 | Read review
“The suite are nice and big enough to entertain family!”
 of 5 bubbles CalliA942, 11 Apr 2016 | Read review
“Not on the same floor as students traveling as a group”
 of 5 bubbles JimR711, 26 Sep 2015 | Read review
“The hotel has an elevator so no need to worry about stairs.”
 of 5 bubbles SharonB750, 28 Aug 2015 | Read review
5 of 5