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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

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Traveller (545)
Room & Suite (176)
Pool & Beach (41)
About
Location
Cleanliness
Service
Value
Experience the relaxed pace of Hawaii Island when you stay at the newly renovated Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, the newly renovated waterfront hotel welcomes you with modern and stylish accommodations, an outdoor pool, a 9-hole golf course, and 24-hour front desk. Experience warm island hospitality for a truly unforgettable stay in the charming town of Hilo on the Big Island. FREE amenities include a FREE Round of Golf daily and FREE WiFi.
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Property amenities
Pool
Free Internet
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Centrally Located
Great View
HOTEL CLASS
Hotel links
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Hotel deals
Location
Full view
76Somewhat walkable
Grade: 76 out of 100
10Restaurantswithin 0.25 miles
6Attractionswithin 0.25 miles
1,080Reviews
613Photos
50Q+A
100Room tips
Traveller rating
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Popular mentions
We loved our stay at Hilton Hilo ! Had 2 non consecutive nights there. Ideal location, great ocean and Mauna Loa views, fully renovated and modern rooms, awesome designed lobby/bar/restaurant. The staff was great to us. I’d like to recognize one of them who checked us in and
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Response from EdG1539, Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Responded 5 days ago
Thank you for taking the time to share your feedback! We are so glad you had a good time at the Grand Naniloa Resort and enjoyed the view offered from our rooms. We look forward to welcoming you back soon!
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Hotel's Favourite
Stayed here for two nights while on business in Hilo. I had a BEAUTIFUL junior suite with a wrap around balcony on the sixth floor. You cannot get any more “oceanfront” than this. The views were stunning, the room was large with good desk space for work, a comfortable living
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Response from EdG1539, Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Responded 4 weeks ago
Thank you so much for staying with us and for the great, detailed review! It was a pleasure having you as our guest. We are so glad that our front desk staff were able to make your stay more enjoyable; we will be sure to share your praises with them. We look forward to welcoming you back on your next trip to Hilo!
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Out of the 3 hotels we stayed in both in Maui and on the Big island this was by far our favorite!! We had some issues checking in due to our travel company but regardless the woman who checked us in-her name started with an N I can’t remember it- and her manager Sachi were super
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Response from EdG1539, Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Responded 5 days ago
We are so glad you enjoyed your stay and appreciate the recommendation! We are very glad you enjoyed your time in Hilo and the many amenities that our resort has to offer. We look forward to welcoming you back soon!
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A very pleasant family vacation and a great value. We liked the location and the setting being right on the ocean. Meals at the bar were great. The workout room is very well equipped and has a nice view.
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Review collected in partnership with DoubleTree by Hilton
Response from EdG1539, Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Responded 5 days ago
Thank you for the feedback! We are so glad everything went great with your stay. We look forward to welcoming you back soon!
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My daughter & I visited Hilo December 28-Jan 3. The hotel has beautiful scenery and direct access to the ocean. Walking distance to Coconut Island. The manager on duty on the night of December 30, 2018 had poor customer service skills. Sandie the counter agent was very nice.
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Review collected in partnership with DoubleTree by Hilton
Response from EdG1539, Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Responded 5 days ago
Thank you for staying with us. We appreciate your honesty as we look for reviews to provide insight and constructive feedback regarding our resort’s service and amenities to better our guest experience. Your input regarding guest services is genuinely helpful, as it is the first step in identifying the areas where we can do better. If you return to Hilo in the future, we hope you’ll stay with us again.
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der Duschvorhang war eklig, in der Dusche kein Licht.
gute Zimmergröße
Zimmer
ekelhaft
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12345636
Does the hotel provide robes?
No but I believe you can request one.
0 votes
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Does the hotel provide robes?
No robes in any of the rooms I’ve stayed in.
1 vote
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Which rooms can see lava glow?
You need to be facing the south west away from the bay and ocean. There is a window corridor that you can see it from if you do not stay and not have view of water.
1 vote
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Does all ocean view rooms have balconys?
No. Our room did not have a balcony, but another wing of the hotel did.
0 votes
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Do you have texting services between hotel and current/future guests about stay?
I had texting but I did not use with hotel.
0 votes
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12345610
"Corner Suites have awesome views"
"Room with lanai/balcony is worth it."
"Splurge and get the rooms with a balcony, you wont regret it!"
"maybe choose a lower floor in case you decide to walk down instead of waiting for slow elevator"
"Request room with view of the Bay"
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12345620
PRICE RANGE
US$144 - US$287 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
naniloa volcanoes hotel hilohawaii naniloa hotel hilonaniloa volcanoes hilohi naniloa hotel hilo
FORMERLY KNOWN AS
Grand Naniloa Hotel
LOCATION
United StatesHawaiiIsland of HawaiiHilo
NUMBER OF ROOMS
378
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