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All reviewscoconut islandocean viewseafood buffetqueen's courtbanyan treesmauna keathe big islandbanyan driveliliuokalani gardensjapanese gardenbit datedbeautiful parknational parkclose to the airporthotel restaurantken's pancake housean older hotel
It was quite disappointing when we came into the hotel. It all looked fully outdated. Staff was friendly but the whole interior looked from the 80’s. Not only from the type of colors but also from the point of maintenance. E.g. our bathroom door didn’t...More
Not far from the airport and right on the water. Rooms were nice with the exception that none of us had cream for our coffee. We had drinks in the bar overlooking the water and breakfast and dinner there. Huge portions, good service.
3 nights in room with a king bed. Our concierge, Melanie, was excellent & helped us make the most of our visit to Hilo & Hawaii. She's an excellent local resource & accommodated our interest in the recent volcanic activity.
The room is nice for the price, dated. We had two queen beds in it and have stayed there many times. When we went to bed however, I got several bites on my legs, back, arms and hips. I checked the covers and found three...More
Thank Bernie D
Response from Concerned_HI_Manager, General Manager at Castle Hilo Hawaiian HotelResponded 5 days ago
Dear Valued Guest:
Aloha! I do apologize as I was not aware of your unfortunate experience. I will do an investigation immediately and will try to get back to you. If you do not hear from me in a few days please call the hotel...More
The staff was very nice, there wasn't a single employee who didn't greet us with a smile and a kind word. The room was clean, but as others mentioned, a bit dated. The bathroom light switch turned on the light in the open sink/closet area,...More