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Castle Hilo Hawaiian Hotel

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Traveller (980)
Room & Suite (373)
Pool & Beach (45)
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Overview
  • Excellent18%
  • Very good42%
  • Average31%
  • Poor7%
  • Terrible2%
Travellers talk about
“coconut island”(262 reviews)
“ocean view”(125 reviews)
“seafood buffet”(25 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
Additional information
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Reviews (2,005)
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1,736 results
Traveller rating
338
687
524
132
55
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LanguageEnglish
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338
687
524
132
55
Show reviews that mention
All reviewscoconut islandocean viewseafood buffetqueen's courtbanyan treesmauna keathe big islandbanyan driveliliuokalani gardensjapanese gardenbit datedbeautiful parknational parkclose to the airporthotel restaurantken's pancake housean older hotel
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1 - 5 of 1,736 reviews
Reviewed 3 days ago via mobile

It was quite disappointing when we came into the hotel. It all looked fully outdated. Staff was friendly but the whole interior looked from the 80’s. Not only from the type of colors but also from the point of maintenance. E.g. our bathroom door didn’t...More

Thank RienyRijnen
Reviewed 3 days ago

Not far from the airport and right on the water. Rooms were nice with the exception that none of us had cream for our coffee. We had drinks in the bar overlooking the water and breakfast and dinner there. Huge portions, good service.

Thank Roslyn G
Reviewed 4 days ago

3 nights in room with a king bed. Our concierge, Melanie, was excellent & helped us make the most of our visit to Hilo & Hawaii. She's an excellent local resource & accommodated our interest in the recent volcanic activity.

Thank katkeywhi
Reviewed 1 week ago

The room is nice for the price, dated. We had two queen beds in it and have stayed there many times. When we went to bed however, I got several bites on my legs, back, arms and hips. I checked the covers and found three...More

Thank Bernie D
Response from Concerned_HI_Manager, General Manager at Castle Hilo Hawaiian HotelResponded 5 days ago

Dear Valued Guest: Aloha! I do apologize as I was not aware of your unfortunate experience. I will do an investigation immediately and will try to get back to you. If you do not hear from me in a few days please call the hotel...More

Reviewed 1 week ago

The staff was very nice, there wasn't a single employee who didn't greet us with a smile and a kind word. The room was clean, but as others mentioned, a bit dated. The bathroom light switch turned on the light in the open sink/closet area,...More

Thank quasi_stomach
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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Beachfront
Hotel Amenities
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$178 - US$297 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$178 - US$297 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (980)
Room & Suite (373)
Pool & Beach (45)
Dining (32)
Family and Play Areas (16)
Business Centre & Event Rooms (2)
Questions & Answers
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12trip1287
7 April 2018|
AnswerShow all 5 answers
Response from Suzy7837 | Reviewed this property |
A very short cab ride, 5 minutes, to the hotel from airport!
1
Vote
occams-razor
14 January 2018|
AnswerShow all 3 answers
Response from Phyllisblower | Reviewed this property |
No, the beach is green lawn that spreads down to lava rock shoreline on the bay. However, there is a state park just a 5 minute walk away with beach area and swimming around it.
1
Vote
Ben_et_Cha
4 December 2017|
AnswerShow all 5 answers
Response from 406karoly | Reviewed this property |
I propose you ask the hotel to install one in your room.
0
Votes
Room Tips
"Ocean view"
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"Bay side rooms offer fantastic views"
Read review
"Ocean view is amazing, and there are fewer coqui on that side."
Read review
"Don't stay here."
Read review
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