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Castle Hilo Hawaiian Hotel

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Castle Hilo Hawaiian Hotel
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1,708 Reviews from our TripAdvisor Community

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Showing 1,488: English reviews
Brooksville, Florida
Reviewed 21 October 2011

We stayed here after visiting Volcanoes National Park. Nice room overlooking the bay. King size bed, flat screen tv, and the room was very clean. However, the hotel is dated. When we made the reservations, they said the hotel was undergoing renovations. For a chain hotel, I would have expected better than this, but overall not a bad place to...

Thank Leah Ann P
Alexander City, Alabama
Reviewed 17 October 2011

Bugs in fridge and kitchen counter, no in-room iron and board, pool freezing cold. This hotel was booked for us by our travel agent. When we arrived to check in our request for handicap accessible room had not been noted. A work-around to the non-accessibility was found, and we were offered an upgrade to an ocean view room for a...

2Thank MSEI
Concerned_HI_Manager, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Thank you for your comments regarding your visit to our hotel. I really do appreciate all comments as this will help me improve our operations and product. I've read your comments and humbly apologize for failing to meet and exceed your expectations. I assure you I will address your concerns and will take necessary means to...

Reviewed 9 October 2011

clean rooms new flat screen tv great staff free paking. great restaurant

1Thank alan h
Kaaawa, Hawaii
Reviewed 6 October 2011

Get an ocean view room. Well worth the price differential. The view of Hilo and Mauna Kea, across the bay, incredible! Our #1 place to stay in Hilo.

2Thank iLind
Monterey, California
Reviewed 5 October 2011

After reading a few lack luster reviews, I wasn't sure what to expect when my family (father, sister) and I booked this hotel. BUT, I have to say this is a wonderful hotel! I want to emphasize that everyone we met at the Hilo Hawaiian was professional, helpful, and really funny! Hawaiian humor is so endearing. The check-in process was...

1Thank Ocean_Heart_11
Honolulu, Hawaii
Reviewed 2 October 2011

Excellent value. Huge lanai, very clean large room. We showed up super late at night, after midnight checking in, and the woman switched our two double bed room to king bed. On the right side of the building, as it faces the ocean. We could see the ocean all the way on the left side of the lanai, and all...

1Thank travels808
Jacksonville, Florida
Reviewed 2 October 2011

Stayed for four nights in September as a base for a Volcano exploration tour. Appearance: The lobby, restaurant and lounge looked bright and inviting. The corridors and rooms have a more dated and worn out look. But everything inside my room was clean and the broken neon over the bathroom was fixed immediately. A/C was a single corner unit that...

1Thank Lapster2011
Reviewed 1 October 2011

This hotel doesn't have castle on the signs so passed it by. Booked a room for the night but wasn't told about any anemities included. Assumed there would be a small refrigerater in the room and ice machine on the floor but they were recently removed. since only staying for one night did not ask about it at the desk....

1Thank gtagami
Concerned_HI_Manager, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Viewers: Aloha! I am sorry for some of the confusion regarding our hotel's name. Although we are managed by Castle Resorts & Hotels, the name of the hotel is actually Hilo Hawaiian Hotel. I will address this with the owners to see if we are permitted to change the sign of the hotel. When you enter your guest...

Reviewed 29 September 2011

We spent one night in this hotel after flying in from San Francisco (via Honolulu) and had a very pleasant experience. The room was spacious, clean and well appointed. Unfortunately there was only 'wired' internet access in the room (for $10) to get 'free' Wi-Fi we had to sit in the lobby/lounge. The views from the bar and restaurant were...

Thank Coyote88
Puyallup, Washington
Reviewed 24 September 2011

Hilo doesn't really have many choices in hotels. Hilo Hawaiian was.the only hotel recommended by friends on the Kona side so we stayed here. I guess it was fairly clean. Although i did notice dirty vents full of thick dust. Place really needs to be updated though.

Thank MaMa6363
Concerned_HI_Manager, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Viewers: Aloha! I really do appreciate all comments regarding the Hilo Hawaiian Hotel as it gives us an insight on what our valued guests really think about us. Great news! We are in the process of refreshing our guest rooms and hallways. Our new owners have hired an interior designer and she is currently preparing for her presentation...

746 photos of this hotel

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  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: £103 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Hilo Hawaiian Hotel
Castle Hilo Hawaiian Hotel Hawaii
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hilo Hawaiian Hotel staff and other travellers.
26 questions
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Beaver Creek, Canada
5 months ago
washington state
Phoenix, Arizona
over a year ago

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Questions? Get answers from Castle Hilo Hawaiian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice, clean and comfortable rooms on the banyan side although I prefer ocean view.”
wahinegirl58, 12 Apr 2017 | Read review
“Ocean View rooms are totally worth it!”
JusMeLisa, 6 Apr 2017 | Read review
“Ask for a room with a bay view.”
GLN3, 30 Mar 2017 | Read review
“Ask for a room with a bay view for the best view is you are wanting to see the best views”
johngA8896FZ, 16 Mar 2017 | Read review
“great views from 8th floor”
LuckyGirl03, 15 Mar 2017 | Read review
5 of 5