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All reviewscoconut islandocean viewseafood buffetbay sidemauna keathe big islandbanyan driveliliuokalani gardensbeautiful parknational parkjapanese gardenbit datedclose to the airporthotel restaurantan older hotelken's house of pancakesstayed one night
This hotel fits well with the image of Hawaii, palm trees everywhere and balconies that overlook the ocean. The property is well-maintained, with lush gardens to stroll through and a reception area that is equipped with a cash machine and a very helpful concierge. The...More
Maybe some day the hotel will be nice but right now it's a mess. There is nothing in the rooms, No hair dryer, mini fridge, safe, etc. The rooms are really run down and musty. I complained twice to 2 different ladies at the front...More
3 Thank Jennifer S
Response from CRHHNL, General Manager at Castle Hilo Hawaiian HotelResponded 21 June 2013
Dear Valued Guest:
Aloha! Please accept my apologies for any deficiency you experienced and the unfavorable perception of our facilities. I will address your concerns with the Front Desk Manager and his staff regarding their customer service procedures and get it corrected.
The hotel is...More
I travelled to Hilo Hawaii with my family for the Island Marathon in March. We stayed at the Castle Hilo Hawaiian hotel for one night and my daughter forgot her stuffed animal at the hotel. It was very very important to her...like her security blanket....More
Very old and outdated rooms, but clean. Construction was going on so would want a room as far away from the construction as possible. Good breakfast in the restaurant. No fridge and no hair dryer. Ice machines were not located on every floor.
We stayed two nights in June. The hotel is tidy, but is quite dated in some areas. We didn't spend that much time in the hotel given all the activities we had planned, but did notice a lot of construction noise on our last morning....More