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Castle Hilo Hawaiian Hotel

1,921 reviews
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Traveller (915)
Room & Suite (345)
Pool & Beach (44)
Overview
  • Excellent18%
  • Very good42%
  • Average31%
  • Poor7%
  • Terrible2%
Travellers talk about
“coconut island”(252 reviews)
“ocean view”(132 reviews)
“seafood buffet”(25 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3.5 Star Hotel
All hotel details
Offers from Castle Hilo Hawaiian Hotel
Hotel packages
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,921)Write a Review
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Traveller rating
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320
658
508
128
51
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All reviewscoconut islandocean viewseafood buffetbay sidemauna keathe big islandbanyan driveliliuokalani gardensbeautiful parknational parkjapanese gardenbit datedclose to the airporthotel restaurantan older hotelken's house of pancakesstayed one night
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931 - 935 of 1,665 reviews
Reviewed 24 June 2013

This hotel fits well with the image of Hawaii, palm trees everywhere and balconies that overlook the ocean. The property is well-maintained, with lush gardens to stroll through and a reception area that is equipped with a cash machine and a very helpful concierge. The...More

Thank Lauren H
Reviewed 20 June 2013

Maybe some day the hotel will be nice but right now it's a mess. There is nothing in the rooms, No hair dryer, mini fridge, safe, etc. The rooms are really run down and musty. I complained twice to 2 different ladies at the front...More

3  Thank Jennifer S
Response from CRHHNL, General Manager at Castle Hilo Hawaiian HotelResponded 21 June 2013

Dear Valued Guest: Aloha! Please accept my apologies for any deficiency you experienced and the unfavorable perception of our facilities. I will address your concerns with the Front Desk Manager and his staff regarding their customer service procedures and get it corrected. The hotel is...More

Reviewed 17 June 2013

I travelled to Hilo Hawaii with my family for the Island Marathon in March. We stayed at the Castle Hilo Hawaiian hotel for one night and my daughter forgot her stuffed animal at the hotel. It was very very important to her...like her security blanket....More

Thank Nalaine M
Reviewed 16 June 2013

Very old and outdated rooms, but clean. Construction was going on so would want a room as far away from the construction as possible. Good breakfast in the restaurant. No fridge and no hair dryer. Ice machines were not located on every floor.

2  Thank Linda W
Reviewed 15 June 2013

We stayed two nights in June. The hotel is tidy, but is quite dated in some areas. We didn't spend that much time in the hotel given all the activities we had planned, but did notice a lot of construction noise on our last morning....More

Thank RalphyandHuey
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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Beachfront
Hotel Amenities
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$149 - US$278 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$149 - US$278 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (915)
Room & Suite (345)
Pool & Beach (44)
Dining (32)
Family and Play Areas (16)
Business Centre & Event Rooms (2)
Questions & Answers
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occams-razor
14 January 2018|
AnswerShow all 2 answers
Response from Live to vaca B | Reviewed this property |
No. There is green lawn and lava rock. There is a small sand entry to the ocean in the park that is next to this hotel but not large waves. This is more on a bay.
0
Votes
Ben_et_Cha
4 December 2017|
AnswerShow all 5 answers
Response from 406karoly | Reviewed this property |
I propose you ask the hotel to install one in your room.
0
Votes
Krissy M
16 April 2017|
AnswerShow all 6 answers
Response from bluehawaii2003HD | Reviewed this property |
You could there are no restrictions but, there are allot of people that fish in that area and they wouldn't be happy with someone scaring the fish.
1
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12345610
Room Tips
"Great location"
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"Pay for an ocean (bay) view"
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"ask for ocean view"
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"Definitely get the ocean view room as the price difference is minimal. 8th floor is smoking and the smoke..."
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