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No gold member upgrade.
Very Slow WiFi. $15/day for faster speed.
Rooms small and need to be remodeled. Remodel under way.
Very noisy from remodeling.
Tropica restaurant is now under new ownership. Terrible food.
Relish restaurant is good but limited menu.
Front desk staff not...More
We had a nice stay at the Westin Maui Resort and Spa. I have been to Maui and prefer to stay in a condo, but we were with a small group of people who had already booked their rooms there, so we went. The ambiance...More
My boyfriend and I came to the Westin for our 7 year anniversary around midnight on Sunday, Sept 1st. We were greeted by very nice concierge men at the doors. Checking-in was seamless, but the front desk agent mentioned a king bed and when we...More
2 Thank Mj M
Response from WestinMauiAmbassador, Manager at The Westin Maui Resort & SpaResponded 23 September 2013
We can't say enough about how much we appreciate your kind words. Thank you, sincerely. Thank you for acknowledging all of our wonderful staff members who made a positive impression on you. Brian, Donna, Nerio, Vic, Thomas, Dominic, Dom, our housekeeping staff. We are truly...More
We came on our honey moon and stayed in ocean view room. The desk person was nice to offer us that room. The hotel has very nice layout, koi ponds, exotic birds, nice pool, ambiance. It's close to really nice restaurants in Lahaina.
I had originally booked through a room discounter who hadn't disclosed that the hotel was undergoing a major renovation with jack hammers running all day. So I first stayed in a lower level room in serious need of reno. When I complained about the noise...More
Response from moparman42 | Reviewed this property |
Sometimes, but if you check out at normal time, leave your bags with the bellhop and take the shuttle to Lahaina. When you get back, use the hospitality suite to shower and refresh. Stress free and still get your last Maui... More
Sometimes, but if you check out at normal time, leave your bags with the bellhop and take the shuttle to Lahaina. When you get back, use the hospitality suite to shower and refresh. Stress free and still get your last Maui day
Response from Mikeofokc | Reviewed this property |
The short answer is yes but to the experienced traveler its "not necessarily." Upon check in they have us sign the agreement to pay the room rate, taxes, and resort fees. At this point only taxes are non negotiable. Resort... More
The short answer is yes but to the experienced traveler its "not necessarily." Upon check in they have us sign the agreement to pay the room rate, taxes, and resort fees. At this point only taxes are non negotiable. Resort fees just like room rates are always negotiable but when and how that negotiation happens is key. Resort fees are a separate line item of your bill just like state and local taxes. Per the hotel website it charges $30 per day on resort fees but their list of resort services does not say anything about self parking. Valet parking will cost you $30 per day but again they never mention self parking fees which unless you sign something then legally self parking is free parking. That is the first reason you can negotiate such fees. As of now if you drive a car which all of us likely had to do to get from the airport to the hotel then the only resort services that we might use is the WiFi, a lei greeting and 2 bottles of water each day. The main desk folks don't have to take off any fees from your bill but upon check in you are far more likely to get some understanding that the fee is too much for the service offered. Finally if you smile like in your picture, if you are a SPG member, if you rented one of the better rooms, if you rented several, if you charged the meals, drinks and other purchases to your room, if you treat the servers and staff with respect and appreciation and if you tip fairly than they see you are a great and valued customer that any good management will be more than happy to take it off your bill and maybe even comp other services. For instance I didn't need to really negotiate free valet parking because we tipped the attendants good, called them by their names, smiled. talked and joked with them so that at time of checkout the right folks knew our names and faces.