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Lotte Hotel Guam

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Traveller (349)
Room & Suite (312)
Pool & Beach (108)
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Overview
  • Excellent52%
  • Very good26%
  • Average13%
  • Poor4%
  • Terrible5%
Travellers talk about
“the club lounge”(10 reviews)
“swim pool”(2 reviews)
“huge lounge”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Reviews (341)
There are newer reviews for Lotte Hotel Guam
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All reviewsthe club loungeswim poolhuge loungemonster burgerthe hotel stafftumon bayvisited this hotelocean viewdouble bedroom changenice roomother hotelsstayed nightslocation is greatwingseinereceptions
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61 - 65 of 81 reviews
Reviewed 4 June 2015

My overall experience of Lotte Guam is awesome! First of all, the friendly staffs are very impressive. Very helpful and polite at all time. The breakfast was nice and fresh, providing nice Japanese/Chinese ramen is really a great news to Asians! Most important of all,...More

1  Thank Jovy L
Response from Lotte Hotel G, General Manager at Lotte Hotel GuamResponded 4 June 2015

Dear Jovy L , Thank you for your stay at Lotte Hotel Guam. It is so kind of you to take the time to leave such thoughtful review on our hotel. We are delighted to hear that you enjoyed our breakfast menu. I will pass...More

Reviewed 29 May 2015

One's experience of the Guam Lotte depends greatly upon which wing you are in. I initially booked a three-day stay (for a business trip) in the Island Wing, partial ocean view. My room was on a basement (fourth floor, but the lobby is on the...More

2  Thank skramynnoj
Response from Sales and Marke... A, General Manager at Lotte Hotel GuamResponded 31 May 2015

Dear skramynnoj , Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We do apologize for any inconvenience you experienced at our Island Wing. We will check our facilities more often to provide more comfortable space for you. We also...More

Reviewed 26 May 2015

I booked a reservation over the phone for an ocean view room a day before Memorial Day. For some reason, it was a miscommunication on the days we were to stay there. I was afraid I wasn't going to get the room Ocean view room...More

3  Thank flogarcia1
Response from Sales and Marke... A, General Manager at Lotte Hotel GuamResponded 27 May 2015

Dear flogarcia, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. Providing high quality of service is our responsibility. It feels great to be noticed for our efforts. Thank you very much for your encouragement. We are delighted to hear...More

Reviewed 20 May 2015

As others have said there are lots of well-known US branded hotels here but they are not up to their usual standards. The Lotte is a well-known Asian brand. I'm not sure if they are known as a luxury brand in other parts of the...More

2  Thank Metalligal007
Response from Sales and Marke... A, Sales Admin at Lotte Hotel GuamResponded 20 May 2015

Dear Metalligal007, Thank you for choosing Lotte Hotel Guam! Here at Lotte, we are committed to deliver the best possible experience to all our guests. We strive continuously to improve our levels of service and do our best to keep up with routine maintenance throughout...More

Reviewed 16 May 2015 via mobile

Amiable staff, delicious restaurant, nice swimming pool with basketball ring, hot jacuzzi. However, next day after check out the hotel withdrew from my banking cart additional $350 USD without any explanation. Now under investigation by Booking.com and Citibank.More

11  Thank Vadim L
Response from Sales and Marke... A, Sales Team at Lotte Hotel GuamResponded 18 May 2015

Dear Vadim L, Thank you for taking the time to review our hotel! We appreciate your kind comments and are happy to know that your stay was well. Our staff has been trained to deliver the best service to all our guests, and leave a...More

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Most Booked Properties in Guam
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Beachfront
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Shuttle Bus Service
Airport Transportation
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$199 - US$445 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Tumon
#2 On the Beach Hotel in Tumon
#2 Luxury Hotel in Tumon
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$199 - US$445 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Tumon
#2 On the Beach Hotel in Tumon
#2 Luxury Hotel in Tumon
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (349)
Room & Suite (312)
Pool & Beach (108)
Dining (39)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Amenities (2)
Questions & Answers
Ask a question
907pamc
5 March 2018|
AnswerShow all 2 answers
Response from GuamLotteHotel | Property representative |
Dear 907pamc, Thank you for your question. Please contact our reservations department in regards to early check-in and check-out, as these situations are based upon availability. We will do our best to accommodate your... More
0
Votes
TAM K
15 July 2017|
Answer
Response from LotteGuamHotel | Property representative |
Dear TAM K, Thank you very much for reaching out to us in regards to our neighbors construction situation. Unfortunately, as the construction is not associated with Lotte Hotel Guam, we are unable to provide a sure "end... More
2
Votes
haeins2014
24 October 2016|
AnswerShow all 3 answers
Response from LotteGuamHotel | Property representative |
Dear haeins2014, Thank for your questions, we are happy to answer them. The Tower Wing houses guest rooms with a full frontal Ocean View whereas the Island Wing houses guest rooms with a partial Ocean View. Here at Lotte... More
1
Vote
Room Tips
"check online for discount and more room selections"
Read review
"Discount on the room if booking a wedding or reception at Lotte."
Read review
"Request room facing pool side"
Read review
"ocean view or city view mauka side is less expensive and you can see the other side of the island"
Read review
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