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Outrigger Guam Resort

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#1 of 20 Hotels in Tumon
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Outrigger Guam Resort
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1,297 Reviews from our TripAdvisor Community

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Showing 189: English reviews
Guam, Mariana Islands
Level Contributor
6 reviews
4 hotel reviews
Reviewed 2 weeks ago

I stayed at the Outrigger Guam Resort weekend of 4 November. Room was great, beautiful view of the beach, location was fantastic. I enjoyed listening to Jesse and Ruby singing mellow island music and pop hits from the 70's and 80's at the Bamboo Bar and lounge in the lobby. Not to mentioned the Fantastic brunch at the Palm Cafe.... More 

Helpful?
Thank bnap2016
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you very much for taking the time to post your recent experience at the Outrigger Guam Beach Resort. You brought up a couple of names, Jesse, & Ruby and Chef Gene, who are an exceptional asset to our resort. We really appreciate all of our hard working members here at the Outrigger Guam Beach Resort, they truly... More 

Taipei, Taiwan
Level Contributor
78 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 25 October 2016

I went to Guam for a weekend with my friend, to have a nice girls-weekend. I booked the Outrigger online, due to the good reviews on Tripadvisor and was very happy with the choice. The room was huge and stylish, we had a nice balcony with seaview and the bed were confy. Service was also not bad. I had ordered... More 

Helpful?
Thank NinaKrohn
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! We appreciate you taking the time to post a review on your recent stay at the Outrigger Guam Beach Resort. We are delighted you enjoyed your room with ocean view! Thank you for staying with us. We hope to welcome you back on your next visit to Guam soon and you had wonderful trip back to home. Again,... More 

Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 September 2016 via mobile

Wifi connectivity is key to travel these days. The outrigger needs serious improvement. I've stayed here twice and both times the wifi had been broken, off, or so swamped I could not even download a kindle book. The rooms are nice and the pool is the nicest I've stayed at on Guam, but in today's travel wifi is king. And... More 

Helpful?
Thank Margaret S
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai and thank you for sharing your feedback with us. Our sincerest apologies for the WiFi challenges you experienced during your stay. Providing the best service and quality of accommodations including WiFi service is very important to us. We are constantly working to improve our WiFi system throughout the resort and usually able to troubleshoot if any of guests... More 

San Jose, California
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 September 2016

Great service. I asked the front desk for a higher floor. He told me to come back tomorrow to check. I was moved to the 12thfloor with beach front view. Ate lunch in the restaurant it was very good. I liked the self service laundry. Fitness room was adequate. Seating around the pool was good. I always found a chair.... More 

Helpful?
1 Thank shopgirl08_junk
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for your kind review. Happy to know that we were able to upgrade you during your stay with us at the Outrigger Guam Beach Resort. We hope that you will have the opportunity to return to Guam and stay with us again in the near future! Thank you for staying with us and and hope journey... More 

Manila, Philippines
Level Contributor
66 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 13 September 2016

We arrived very early (4am) and decided to kill time because we did not want to pay half the rate if we checked-in early. So we went to the nearby restaurants and shopping malls. We were already tired when 3pm (standard check-in time) came. I was told at the front desk that our room was not yet ready and that... More 

Helpful?
1 Thank Moneymagnet889
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for choosing to stay at the Outrigger Guam Beach Resort on your recent stay and for taking the time to review us. Your feedback is greatly appreciated as it will assist in our continuous improvement for the future. Hope we have the opportunity to welcome you and your family back again near future and you had... More 

Hong Kong, China
Level Contributor
5 reviews
5 hotel reviews
Reviewed 8 September 2016

We made this hotel reservations since June, we requested an early check-in, King size bed room and hotel airport transfer ($10/person/trip). Transfer to hotel was fine. After about 10 minutes journey, we arrived hotel at around 0600 and processed our check-in. Room number was assigned but no room key was given. We asked if our request for early check-in was... More 

Helpful?
Thank Alan C
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for staying with us at the Outrigger Guam Beach Resort and we truly appreciate your comments and feedback on Tripadvisor. First, we sincerely apologized for inconveniences may have caused you during your stay with us. Providing the best service is very important to us. The pointed out issues are well noted and let me assure your... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 August 2016

I was able to get this hotel after staying at a nightmare hotel in Barrigada. Outrigger staff was amazing and the room was magnificent. My only complaint was that you have to call for housekeeping service. It was automatic for some reason. The location is in the heartbeat of the downtown area and only seconds from the beach. The pool... More 

Helpful?
1 Thank Vincent C
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for the great review on the Outrigger Guam Beach Resort. We are delighted that you enjoyed our location, staff, pool and room. We will work harder to deliver a better housekeeping service. Thank you for staying with us. We hope to welcome you and your family back near future. Again, Si Yu'os Ma'ase - Thank you. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2016 via mobile

Do not expect resonable service in guam outrigger. Serious drilling and hammering sound occured over midnight. I experiance real hell in outrigger. Is outrigger hotel or refugee camp? Yesterday, I went to sleep early because I had to check out early in the morning. After a while, I heared drilling and hammering sound and my family woke up. At that... More 

Helpful?
1 Thank 양우 김
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai, Thank you for sharing the experiences of your recent stay at the Outrigger Guam Beach Resort. We sincerely apologize for the challenge you and your family had experienced during the stay with us. Our emphasis is always on our guests' experience and satisfaction. Let us assure you that the issues you have indicated are share with concerned team.... More 

1 review
Reviewed 21 July 2016 via mobile

The hotel over all is nice but things kept going missing from our room. Another issue is the housekeeping kept putting up a DND on door so they didn't have to clean. One time they even put up a sign saying there was a DND sign so they didn't clean even when there wasn't a sign.

Helpful?
Thank Jackie H
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing experiences of your stay at the Outrigger Guam Beach Resort. We sincerely apologize for some of concerns you expressed in your review. Providing the best service and quality of accommodations is very important to us. The pointed out issues are well noted and let me assure your comments are shared with our team to... More 

Manila, Philippines
Level Contributor
113 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 17 July 2016 via mobile

Made the right decision to book at Outrigger as the location was perfect, service was great, stay was comfortable. Was upgraded to a deluxe room at no cost, which was icing to our perfect stay. Arrived very early in the morning and the hotel allowed us for an early check in at 5am at little cost. Would suggest to inform... More 

Helpful?
1 Thank J O
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai and thank you for your comments. We are happy to know that you had a pleasant stay with us. As for early arrival check in, not always accommodate early check with an additional charge as often times our occupancy is very high and we do not have rooms ready early in the morning or day because of our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access

Additional Information about Outrigger Guam Resort

Address: 1255 Pale San Vitores Rd, Tumon, Guam 96913-4208, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: £179 - £400 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Outrigger Guam Resort 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Outrigger Guam Hotel Tumon
Outrigger Tumon
Tumon Outrigger
Outrigger Guam Resort Tumon
Hotel Style:
#1 Top resorts Hotel in Tumon
#1 On the Beach Hotel in Tumon
#1 Luxury Hotel in Tumon
#4 Family Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Outrigger Guam Resort staff and other travellers.
30 questions
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臺北
Peoria, Arizona
Manila, Philippines
3 months ago

See all questions (30)

Questions? Get answers from Outrigger Guam Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors, away from the elevators, as drunk guests are pretty loud at night going to their rooms.”
 of 5 bubbles NinaKrohn, 24 Oct 2016 | Read review
“Go for higher floor”
 of 5 bubbles shopgirl08_junk, 13 Sep 2016 | Read review
“Don't stay here!! You will get sick!!!!!”
 of 5 bubbles 1yankees, 10 Jul 2016 | Read review
“Pay a little more for the Ocean Front View and Voyager Club; well worth it”
 of 5 bubbles 890jimb, 30 May 2016 | Read review
“You must stay in the Voyagers Club Studio Ocean View and Have the VIP lounge”
 of 5 bubbles boyboyk, 29 May 2016 | Read review
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