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I chose this restaurant to celebrate our anniversary and for this will be my husband's first time to dine there. I first made my reservation for 18:00 yesterday. I called this afternoon to change the rsv time but the lady I spoke with couldn't find...More
Thank Jean Rose P
Response from Harrison C, General Manager at The Westin Resort GuamResponded 4 days ago
Dear Ms. Jean Rose P,
Thank you for choosing the Taste restaurant in celebration of your anniversary.
In behalf of our team, I sincerely apologize for the service you received during your special day.
Your valued comments were already discussed with the respective Manager and...More
I am submitting this complaint because the Westin in Guam claims to be Superb! The laundry areas are not clean reak of an awful smell. The pool area is in dismay and appears filthy. The bar area’s food display is due for a sanitizing. The...More
Did not enjoy my stay at the Westin in Guam. My biggest problem was that you had to call them about everything that should be given. The room maids didn’t like to give you towels/wash clothes. If you didn’t find them in the hallways you...More
Response from Kayoko I, Rooms Division Manager at The Westin Resort GuamResponded 1 week ago
We sincerely thank you for choosing the Westin Resort Guam during your recent visit to our beautiful island, and for taking the time to share your thoughts and experience.
We have taken note of your valued comments, and it is truly unfortunate that...More
Checked in late and was pleased to hear I was upgraded to an ocean view room. Front desk staff were friendly and helpful despite the late hour. Self-parking was free too.
Unfortunately, the first thing that greeted me coming into the room was the musty...More
Response from Harrison C, General Manager at The Westin Resort GuamResponded 2 weeks ago
Thank you for choosing the Westin Resort Guam during your recent visit to our beautiful island.
We are delighted to hear that our front desk associates provided a renewing service upon checking in and that you have enjoyed the room, the view and...More
We were placed on the 19th floor and it had such a stunning view of the sunset. Love how central the location of hotel is - perfect walking distance to various restaurants and the beach. The facilities are nice - a relaxing bath can be...More