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The Westin Resort Guam

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The Westin Resort Guam
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1,075 Reviews from our TripAdvisor Community

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Showing 319: English reviews
Manila, Philippines
Reviewed yesterday NEW

I've stayed at other Westin properties such as Westin Bali and Westin Singapore and I must say that overall, this hotel fell short of the level of Westin quality that I've been accustomed to. Housekeeping definitely needs improvement. The fact that I had to ask myself every night if the room was really cleaned means it was not cleaned enough....

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Thank noeux
Reviewed 3 days ago NEW

Hotel is one of the nicest in guam. I like this place more than any places I have stayed on guam. not only the location, beach access, service and cleanliness of the whole establishment is different level than others. westin does cost little more but it's well worth it.

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Thank bigJohnny670
Atlanta, Georgia
Reviewed 1 week ago via mobile

As an SPG Gold member, I would like to be acknowledged at some point in my stay. Never happened. Had to wait for the room, even though it was clearly check in time. Staff was polite but not overly friendly. When I got to the room it was humid and too warm. As others have stated, the thermostat is controlled...

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1Thank Richard R
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Hafa Adai Richard R, First, I would like to personally thank you for your choosing The Westin Resort Guam, and for your continued patronage and your loyalty as an SPG Gold Member. We truly appreciate the feedback that we receive from our guests as it allows us an opportunity to improve our products and services in order to better serve...

Reviewed 1 week ago

Traveled with family for a 4 night stay, two rooms. Awful experience and I am a pretty relaxed traveler for business or pleasure. The staff is nice enough but they have the unenviable task of trying to put a shine on a rundown property. You cannot set the temperature in the rooms less than 22 c/72 f. However, the room...

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2Thank Beavtayl
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Beavtayl, Thank you for your valuable feedback. I would like to sincerely apologize for any inconvenience that you experienced during your stay with us- specifically issues regarding the temperature of the air-condition in your room, the low shower head in your room, lack of availability of lounge chairs at the beach and pool, and the discrepancy with your room...

Chiba, Japan
Reviewed 1 week ago

I carefully chose this hotel categorized as 5 star hotel for my 32th marriage anniversary, but I think it should be listed as 3 star hotel. At least two staff in the front desk were lack of basic knowledge (trainee ?) and inexperience with their computer reservation system which I could not imagine. The superior king room we stayed was...

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1Thank hir03
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Hafa Adai Hir03, Thank you for taking the time to leave your feedback. I would like to apologize for any inconvenience that you experienced during your time with us. We do have several trainees at the front desk that are working hard to learn how to better serve our guests. I would also like to apologize that you were not...

Makati, Philippines
Reviewed 2 weeks ago

I enjoyed the Westin in Guam. The beachfront was excellent and the room was quite comfortable. The hotel staff did a great job and the breakfast buffet was very good. Location isnt that bad, but most everything is accessible in Guam.

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Helpful?
Thank JP Anthony P
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Hafa Adai JP Anthony P, Thank you for choosing The Westin Resort Guam and for your very valuable feedback. We are very pleased that you enjoyed your comfortable room, our friendly associates, breakfast buffet, and great location. We look forward to welcoming you back in the near future. Until then - be well, Harrison Cho

A TripAdvisor Member
Level Contributor
6 reviews
3 hotel reviews
Reviewed 3 weeks ago via mobile

Most luxury hotels are located along the coast, but I found the Westin to be reasonable in price and adequate in service. The balcony view to the ocean was awesome and every morning we could see the wind surfers paddling by and the sunset in the evenings. The pool as well as the beach was perfect for relaxing, and would...

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Thank A TripAdvisor Member
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Hafa Adai! Thank you for choosing The Westin Resort Guam during your recent visit and for taking the time to leave your excellent review. We are delighted that you enjoyed your time with us. Thank you for mentioning your room balcony and fantastic view of the ocean and Guam's amazing sunsets as well as the relaxing pool and beach areas....

Melbourne, Florida, United States
Reviewed 3 weeks ago

I stayed at the Westin Hotel in Guam. The Hotel offers nicely appointed rooms and service. The food choices at the breakfast buffet at Taste are wonderful. I would highly recommend this property to anyone traveling to Guam. All rooms are ocean view directly on the beach. You wont find a better place to stay.

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Thank Gerald P
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Gerald P, Thank you for choosing The Westin Resort Guam and for your excellent review. We are very pleased that you enjoyed your time with us especially your room, beach front property, our service, as well as our breakfast offerings at our award winning Taste buffet. We look forward to welcoming you back on your next visit to Guam....

Taipei, Taiwan
Reviewed 4 weeks ago

The location is nice! The view is nice! The smile is nice! BUT... the bathroom was an horrible experience... As titled, the bathroom got stained and some unknown red fluid around the shower, the floor is sticky somehow. We had to use all the towels to cover up the majority of the floor and keep slippers on all time when...

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Thank CY74TPE
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Clementyeh74, Thank you for choosing The Westin Resort Guam and for taking the time to leave your very valuable feedback. We are pleased that you enjoyed our excellent location and friendly, smiling associates. We apologize for any inconvenience that you experienced during your stay specifically as you mentioned in the bathroom as well as the spill in Taste. We...

Taipei, Taiwan
Reviewed 5 weeks ago

It was actually fine. The bed was insanely comfortable; big, cozy room with a nice iphone dock speaker, great beach facility. But in Westin, you're expecting excellency, not fine. The staff in the restaurant for breakfast made me wait everyday, despite the hour; In the SPA you can hear all the noise from the restaurant; there were only very few...

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Thank Alaina1985
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Alaina1985, Thank you for choosing The Westin Resort Guam and for leaving your very valuable feedback. We are delighted that you enjoyed our Heavenly Bed and great beach area. We would like to sincerely apologize for any inconvenience you may have experienced during your time with us, especially with delay in wait time for breakfast, noise level at spa,...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Seasonal Tastes
Seasonal Tastes
Cuisines: International, Asian
Isshin
Isshin
Cuisines: Japanese
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Westin Resort Guam

Address: 105 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: £163 - £407 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
Number of rooms: 426
Reservation Options:
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Also Known As:
The Westin Resort Guam Hotel Tumon
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam Tumon
Hotel Style:
#1 Family Hotel in Tumon
#3 Spa Hotel in Tumon
#4 Luxury Hotel in Tumon
#5 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort Guam staff and other travellers.
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Questions? Get answers from The Westin Resort Guam staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for a room with a good beach view”
 of 5 bubbles noeux, 6 Dec 2016 | Read review
“They are all bad”
 of 5 bubbles Beavtayl, 27 Nov 2016 | Read review
“Corner Rooms are the best”
 of 5 bubbles 342geraldp, 15 Nov 2016 | Read review
“Stay higher floor as possible due the coach bus arrpoaching and leaving sure make some viberation and noise...”
 of 5 bubbles CY74TPE, 9 Nov 2016 | Read review
“If you expect full ocean view rather than partial, pay the very highest rate.”
 of 5 bubbles sce2aux, 29 Oct 2016 | Read review
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