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The Westin Resort Guam

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The Westin Resort Guam
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1,121 Reviews from our TripAdvisor Community

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Showing 341: English reviews
New Jersey
Reviewed 6 days ago NEWvia mobile

The resort is located at the center of everything and it is really convenient. A Lot of nice restaurants within walking distance. Although the room was just ok, the ocean view from the balcony was amazing.

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Helpful?
Thank CS L
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear CS L Thank you very much for staying with us at The Westin Resort Guam and leaving a comment to us on TripAdvisor. We are pleased to know that you enjoyed your stay in Guam and had lots of memorable experience in the hotel and around the hotel. Thank you once again for your comment. We hope you will...

Iwakuni, Japan
Reviewed 1 week ago

Probably the best hotel, if you want to have a "family beach vacation". The Tumon bay is a shallow and clean bay, protected by reefs. A perfect beach, if you have small children. Also, this beach is secluded from all other hotels on the Tumon bay. The pool is nice, too, but you feel a bit silly using the pool...

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Helpful?
Thank Traveling_Diaspora
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear Traveling_Diaspora Thank you for choosing to stay with us at The Westin Resort Guam and for taking your time to leave a comment to us. I am glad to hear that you fully enjoyed Royal Beach Club benefit for your stay. Our pool bar, “Misty’s” has a variety of food menu including hamburger and fried chickens, etc. Those food...

Reviewed 1 week ago via mobile

The hotel is located in city center and there is the city shuttle bus stand in front of the entrance. The size of room is very big with modern furniture, I love the mattress, their shampoo and lotion, all good quality. The hotel also has a private beach, it's very clean and organized.

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Helpful?
1Thank Lili C
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear Lili C Thank you very much for staying with us at The Westin Resort Guam and taking your time to leave a comment to us. It is pleased to hear that you enjoyed your Guam experience on the beach and hotel facility, especially our heavenly bed and Westin branded white tea bath amenity. This is one of 6 pillars...

New York City, New York
Reviewed 1 week ago

Horrible experience. 1) Lounge has no coffe cups to go. 2) Check in 35 minute process. Keys don't work when asked multiple times to room or lounge. Staff is frankly not competent. 3) Shower broken. 4) Decaf coffee in the room only. 5) No oatmeal contrary to what told by staff for morning meals. 6) No correction in fixing things...

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Helpful?
Thank eric h
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear eric h Thank you for choosing to stay with us and appreciate for taking your time to leave valuable feedback to us. It was regretful that we could not meet your expectation on our lounge experience and the guest room condition. We apologize that we could not deliver our brand promise to a loyal elite member of SPG program....

Sydney, Australia
Reviewed 2 weeks ago

Hotel was very central, beach had beautiful white sand but the beach hire craft stall that is on the beach only starts hiring at 8am and finishes hiring at 4pm as their stall closes totally by 5pm. I was there on business and had this wonderful acqa water in front of me but could not hire any water craft as...

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Helpful?
Thank 255060Bella
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear 255060Bella Thank you for staying with us at The Westin resort Guam and for taking time to leave a valuable comment to us. We are pleased to see you enjoyed our friendly service at the hotel and wonderful beach in front. We are sorry that our Tropical Beach House rental gears or marine activities were not available after 5:00...

Hong Kong, China
Reviewed 2 weeks ago

We went here for a relaxing stay during the holiday period. The staff were mostly very helpful, even in booking experiences they had no affiliation with. The room was good, just a bit too high humidity in the room. Seems it is constantly damp. The pool area is nice, missing a small kids pool though. The beach is clean with...

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Helpful?
Thank Calle K
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear Calle K Thank you for staying with us and for taking time to leave a message to us. We are glad to see that you enjoyed your stay with your family. The beach in front of Westin is a perfect location for kids swimming and playing in the water because of very shallow and calm water with white fine...

Reviewed 2 weeks ago via mobile

Great hotel!!! Great service!! Everyone took good care of my family from the door, front desk, housekeeping and restaurants. My room had a great view of the ocean and it was cleaned and maintained well. Thank you!

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Helpful?
1Thank Jeanella Mae D
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear Jeanella Mae D Thank you for choosing to stay at The Westin Resort Guam and taking your time to leave comment on Trip Advisor. We are glad to hear that you enjoyed your stay and had a great time in Guam with your family. It is our mission to deliver our brand promise to exceed your expectation. We are...

Reviewed 2 weeks ago via mobile

Not a good hotel to stay for family trip. A lot of bathroom equipments are rusted. In addition, it took the stuff more than 30 mins just to get us new toothbrush. Not recommended at all. The ocean view room only have little view of ocean.

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Helpful?
Thank Sunny L
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear Sunny L Thank you for choosing to stay with us at The Westin Resort Guam and appreciate you for taking time to leave a message on Trip Advisor. It is regretful that we couldn’t meet your expectation on your stay with your family. We are sorry that we could not deliver your requested items in timely manner. Please be...

philippines
Reviewed 3 weeks ago via mobile

In my reservation thru spg, I indicated that i will arrive by 11am because of my 4 am flight. Upon arrival at 11, they said that there is no room as they have high occupancy. That I understand. The room for me has just been vacated at 11 am. I requested if they expediate as I have not slept for...

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Helpful?
Thank jdchua521
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear jdchua521 Thank you for staying with us at The Westin Resort Guam. I appreciate for your taking time to leave a comment to us on Trip Advisor. First of all, we are terribly sorry to make the room ready on your early arrival. It is regretful that we could not meet or exceed your expectation as SPG loyal guest,...

Hong Kong, China
Reviewed 3 weeks ago

Arrived hotel from a red-eye at 6:45am. Booked three rooms but for some reason my name was missing. Lame explanation that reservation must have arrived after 6pm when department was closed. Yes we booked on Thursday night but arrived on Sat! So what have reservation department been doing on Friday??? Manager said housekeeping doesn't come in till 8:30 so earliest...

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Helpful?
Thank Piggybun
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear Piggybun Thank you for choosing to stay with us at the Westin Resort Guam and appreciate you for taking time to leave a comment to us. It is regretful that we could not meet your expectation on your room readiness and our alternative solution we provide. Please be assured that we will look into these issues and they will...

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Amenities

Highlights
  • Free Internet
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Taste
Taste
Cuisines: International
Isshin
Isshin
Cuisines: Japanese
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available

Additional Information about The Westin Resort Guam

Address: 105 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: £164 - £355 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
Number of rooms: 432
Reservation Options:
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Also Known As:
The Westin Resort Guam Hotel Tumon
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam Tumon
Hotel Style:
#1 Family Hotel in Tumon
#3 Spa Hotel in Tumon
#5 Luxury Hotel in Tumon
#6 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort Guam staff and other travellers.
8 questions
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Questions? Get answers from The Westin Resort Guam staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get Royal Beach Club room”
 of 5 bubbles Traveling_Diaspora, 10 Feb 2017 | Read review
“Check that all items work in the room, it is an old hotel”
 of 5 bubbles callek2016, 2 Feb 2017 | Read review
“Partial ocean views barely have a view of the ocean. It's a bit of a falsity really.”
 of 5 bubbles Forgoton, 11 Jan 2017 | Read review
“Request for a room with a good beach view”
 of 5 bubbles noeux, 6 Dec 2016 | Read review
“They are all bad”
 of 5 bubbles Beavtayl, 27 Nov 2016 | Read review
5 of 5