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Pacific Islands Club Guam

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Pacific Islands Club Guam
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733 Reviews from our TripAdvisor Community

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Showing 120: English reviews
Guam, Mariana Islands
Reviewed 3 June 2016

Now, my family has stayed at this hotel too many times! It is because this resort has the largest water park and activities on the island! This is place is about 25 acres of fun and good eating! The restaurants are evenly catered to the guest from a large buffet, fast food, Asian cuisine, to fine dining at the Bistro!...

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Helpful?
Thank boyboyk
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Hafa Adai boyboyk, Thank you for your review! We are delighted that you had a memorable experience and enjoyed staying at our resort. Guests who book a Royal Club room or higher room category, have the benefit of checking in/out at the Royal Tower Customer Service Center and may enjoy access to the Royal Club Lounge. PIC does offer a...

Guam, Mariana Islands
Reviewed 30 May 2016

It is a great place for family get away especially toddlers since plenty activities for kids at PIC Guam. The rooms are spacious and beds are comfort and walking distance from other major restaurants and shops on Tumon Bay. Right across PIC a Teppanyaki Restaurant Shogun great entertainment for family dinner or lunch. Next to Shogun ABC Store where souvenirs...

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Thank baldis328
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Hafa Adai baldis328, Thank you for taking the time to post a review. PIC also has several restaurants within the hotel and a Boutiki store that is open until 3:00 am for our guests' convenience. We hope you will get to indulge in these available services on your next visit! Sincerely, Miranda A. PIC Management Team

Tamuning, Mariana Islands
Reviewed 29 May 2016

My family and I booked a room as a graduation gift for me. All standard rooms were fully booked so we were offered the Royal Club rooms. I was a bit skeptical about it because I felt that it was not necessary to pay that much for a room when all we wanted to do is swim. Boy, was I...

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Thank jba96
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Hafa Adai jba96, Congratulations on your graduation and thank you for choosing to celebrate your accomplishment at our resort! It gives us great pleasure knowing that you enjoyed your Royal Club experience. Guests who book in the Royal Tower have the benefit of checking-in/out at the Royal Tower Customer Service Center and may enjoy access to the Royal Club Lounge....

Yigo, Mariana Islands
Reviewed 22 May 2016

Lots to offer on one property. Perfect vacation or staycation hotel for families and/or active travellers. Includes multiple pools, bars, restaurants, basketball and tennis courts, a spa and beach access. Nightly fire show is fun too.

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Thank Kurt U
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Hafa Adai Kurt U, Thank you for your review and we look forward to your next visit! Sincerely, Miranda A. PIC Management Team

Taipei, Taiwan
Reviewed 16 May 2016

This is our first time in Guam. Picking PIC with our 2 year old daughter has been a really wise decision. This resort is perfect for kids from 2-12. There are tons activities and facilities for kids to enjoy, more so for kids over the age of 4. There are multiple pool for different age or purpose. And their main...

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Helpful?
Thank shsu517
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear shsu517, Thank you for taking the time to post a review about your recent stay at our resort. The employee behavior that you observed at the waterpark is unacceptable and we sincerely apologize for the unpleasant experience. I have shared your comments with our management team and appropriate measures will be taken to ensure our employees maintain a high...

Barrigada, Mariana Islands
Reviewed 16 April 2016

Free in room internet! Excellent water park! So many activities to choose from! However, bathroom is run down! Mildew visible through caulking. Bath tub faucet didn't work,ac didn't cool enough! Mind you it was a very HOT day. Kudos to Evan, (front desk) for making a room move possible and followed us to the new room. Overall, I'd say, this...

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Helpful?
Thank Jessica L
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Hafa Adai Jessica L, Thank you for your review. We appreciate your feedback regarding the issues you experienced in your first guestroom and we apologize for any inconvenience it may have caused you during your stay. I am confident that the front desk agent who assisted you relayed the discrepancies to our maintenance team for immediate corrective action. We are...

Reviewed 24 March 2016

A lot of activities for any age and taste. We had a lot of fun!!! The bedrooms are not so new, but who cares if outside is great? The beach is awesome, the sea full of life, shallow and very safe. Pools and slides are just right, even if it is crowded, there is a plenty of places and options...

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Thank Lissa N
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Hafa Adai Lissa N, We appreciate your review! We are delighted that you enjoyed the beach/waterpark activities and had the chance to see the dinner show during your visit. PIC continues to add features to its property that will provide guests with best experience. On your next visit, you may see some of these new features such as the Kids...

Tumon
Reviewed 21 March 2016

The kids loved the Water park and the activities. But If you didn't make reservations for some activities then you can forget about it. The staff had excellent Hafa Adai spirit. We at Oceana Tower B which was Far from the lobby but close to the water park. Double beds were OK. Matresses need to be replaced. It sunk in...

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Helpful?
Thank Joan E
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Dear 358joane, Thank you for taking the time to share your comments with us. We appreciate you describing specific areas where we did not meet your expectation. I will forward your comments to our housekeeping and maintenance teams and we will address the issues right away. We also apologize for any inconvenience these issues may have caused you during your...

Pasiano di Pordenone, Italy
Reviewed 10 February 2016 via mobile

PIC has an excellent pool and beach area. The rooms and food leave much room for improvement. Try to snag one of the hammocks, they are a great way to relax and feel like you are truly on an island paradise. The kids area is great for young ones and they have fun obstacles in the water for young and...

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Thank Michelle G
MirandaA-QCManager, Manager at Pacific Islands Club Guam, responded to this review

Hafa Adai Michelle G, Thank you for taking the time to post a review about our resort. We are delighted that you enjoyed some of our many waterpark activities. We are in the process of upgrading several areas of our property, including the guestrooms and dining facilities. You can look forward to indulging in our Skylight restaurant's new buffet offerings...

Broadbeach, Australia
Reviewed 14 October 2015

We have stayed at PIC eight times over 16 years and have seen lots of changes. Our last visit was December 2014. Positives: nice rooms, comfortable beds, walking distance to many restaurants, shuttle buses pull right into hotel for ease of getting around. Fantastic pool area with lots activities, tennis, squash, skating, mini golf, beach, windsurfing, spa. Negatives: Way overcrowded....

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1Thank JTWWeller

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
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Questions & Answers

Here's what travellers have asked, with answers from Pacific Islands Club Guam staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to be above the 8th floor, otherwise the noise from the water park is disruptive.”
 of 5 bubbles X9596EMrebeccac, 12 Feb 2017 | Read review
“Bring lots of sun screen and a hat!”
 of 5 bubbles A7027WDtomc, 15 Aug 2016 | Read review
“Ask of an odd number room in Oceana B for a gorgeous sunrise and view of Tumon Bay.”
  • Tumon Bay from our room
  • Sunrise from the 31st floor of Oceana B
 of 5 bubbles KristinaB587, 23 Jul 2016 | Read review
“Get the Royal Tower suite with VIP Lounge access”
 of 5 bubbles boyboyk, 3 Jun 2016 | Read review
“All dependent on price point.”
 of 5 bubbles 669kurtu, 22 May 2016 | Read review
5 of 5