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Palace Hotel

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766 Reviews from our TripAdvisor Community

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Showing 695: English reviews
Honolulu
Reviewed yesterday NEW

This historic iconic hotel is my number one choice when visiting San Francisco. The location is perfect, just a short walk to Union Square and all the other great spots i.e. China Town, Nob Hill, Little Italy, the Embarcadero. Public transportation is right outside the door. The rooms are beautiful and very quiet. Some rooms face the courtyard away from...

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Helpful?
Thank Karin J
Xanadu
Reviewed 2 days ago NEW

I stayed my 728, 729, and 730th night at a starwood property at this "luxury collection" Palace Hotel in San Francisco . The check in agent thanked me profusely for my loyalty (lifetime Platinum status) and then told me I was upgraded and checked me into a room on the 3rd floor, next to the elevator banks, sharing a wall...

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Helpful?
1Thank Abeona
Management response:

Thank you for taking the time out of your day to bring these issues to my attention. I apologize for the placement of your room and for the other inconveniences experienced. As a lifetime Platinum, we want you to experience the up most levels of hospitality throughout your visit. I will personally pass these concerns along to the management team...

San Diego, California, USA
Reviewed 2 days ago NEW

I stayed here from December 2-December 6. This is a nice hotel. Here are the pros and the cons: Pros: 1. The front desk staff are very nice. When I first called to confirm my reservation, the young lady on the phone found out that this is my birthday weekend as well as our anniversary weekend. When we showed up...

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Helpful?
Thank TaiDN
Management response:

Thank you for sharing your experience with us and I appreciate your kind words and compliments. I Apologize for the inconvenience you experienced with your room. I will be sure to pass along these comments to the Engineering department and find a solution immediately. I appreciate the feedback given and will be sure it utilized for growth and improvement opportunities...

Badger
Reviewed 2 days ago NEW

The out side of the hotel isn't that impressive but once you step inside you would think you was in one of the finest European Hotels. It is the most beautiful hotels I have ever stayed in. The staff are all wear a uniform that celebrates the beauty of the hotel along with their making you feel special.. I will...

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Helpful?
Thank Lloyd M
Management response:

Congratulations on your union and how honored we are you decided to share such a special time with the Palace Hotel. Upon your return in two years, we look forward to showing you another great stay. Wishing you and yours a lifetime of happiness. Sincerely, Jamie E.

Dana Point, California
Reviewed 3 days ago NEW

I did not know much about this hotel prior to staying here. We were traveling with another couple and they picked the hotel. The pictures made this hotel look very old fashioned and I was feeling iffy about staying there. I prefer more modern hotels. Well, from the moment we walked in I was in awe of the beauty. It...

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Helpful?
Thank shelldavida
Management response:

From being "iffy" to being in "awe", we are so happy we were able to surprise you and change your mind completely! Established in 1875 and recently renovated in 2015, we happy to know we have mastered the mixture of history and today. Thank you for so many wonderful comments and please come visit us again soon! Happy Holidays, Jamie...

Melbourne
Reviewed 3 days ago NEW

Came here in December 16 with a group of two large families and we were allocated two sets of adjoining rooms. Upgraded via Virtuoso, and the larger rooms with suites were excellent. The hotel has recently had 40M spent on a 'freshen up', and while it still has the feeling of a comfortable old shoe, the rooms have been well...

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Helpful?
Thank LyndhurstPrahran
Management response:

When traveling with family, connecting rooms are so convenient and I am so delighted we were able to offer you and your party that kind of comfort. Reading the compliments in regards to our vintage design and modern décor is such a treat for the entire Palace team. Thank for everything shared and we hope to see the whole family...

amsterdam
Reviewed 3 days ago NEW

I adored this hotel. The location was great, the hotel itself, very grand, beautiful rooms, and halls. Staff super friendly - thank you to the concierge Mr Blaine for having suggested an excellent Chinese restaurant nearby ! Thanks to the porter who was so very helpful and kind upon our arrival. Gym was good. Unfortunately we only stayed a night...

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Helpful?
Thank AlexTedje2017
Management response:

We would love for you to come back again and experience everything the Palace has to offer. We are very happy that you enjoyed your stay with us, regardless of the duration and we're looking forward to your return. Happy Holidays, Jamie E.

Amsterdam, The Netherlands
Reviewed 5 days ago NEW

Amazing hotel recently redone. The lobby makes you feel like you are in an old European classically stylish hotel with high ornamental ceilings and pillars. The service is good, the concierge was very helpful in finding public parking and finding a good restaurant. The room was nice, spaceous and upto date in terms of standards. The gym was a little...

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Helpful?
Thank Tve2012
Management response:

Thank you for sharing your experience with us! We are so happy you enjoyed the vintage nod to our historical background. It is such an art the way the renovation designers were able to incorporate modern amenities without loosing sight of the hotels enriched past. The additional compliments paid to the hardworking members of our team will be passed on...

Reviewed 5 days ago NEW

The Palace Hotel has a long history of providing quality service, 1875 to be exact, and it was a pleasure to see the hotel with all it's charm had staff to compliment this jewel of a hotel. Staff was amazing, but I have to mention Teresa the front desk manager personally because she made our anniversary actually feel special. Debbie...

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Helpful?
Thank Miles M
Management response:

How honored we are that you chose to celebrate your special day with the Palace Hotel! We are so glad that, both, the front office and concierge team were able to make your stay a memorable one. When planning your next visit, please think of us. We would love to host you both in the future. Thank you, Jamie E.

Phoenix, Arizona
Reviewed 6 days ago NEWvia mobile

The update to the hotel was done very well the painting in the room corridors was so attractive making the are look naturally light and bright. The hotel was very inviting from the pulling up to the hotel, Valet, check in, and bell service was excellent, attentive, and very helpful. We did not expect to check in till 3:00pm and...

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Helpful?
Thank Peggyjneely
Management response:

Thank you very much for complimenting the entire Palace team! It sounds as if, at every turn, great service was extended and we want each guest to experience just that while visiting. Every kind word shared is greatly appreciated and happy holidays to you and your family! Sincerely, Jamie E.

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Staying in SoMa

Neighbourhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighbourhood home. Most of its freeway-sized streets may not capture the same character as other neighbourhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Garden Court
Garden Court
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space ... more   less 

Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105-3477
Region: United States > California > San Francisco > SoMa , South Beach
Price Range: £159 - £625 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Hotel 5*
Number of rooms: 552
Reservation Options:
TripAdvisor is proud to partner with Amex, Hotels.com, Booking.com, Cancelon, HotelsforEveryone, Odigeo, Priceline, Travelocity and Jetsetter so you can book your Palace Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Palace Hotel San Francisco
Palace San Francisco
Hotel Style:
#8 Spa Hotel in San Francisco
#20 Luxury Hotel in San Francisco
#29 Business Hotel in San Francisco
#34 Romantic Hotel in San Francisco
#38 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Palace Hotel staff and other travellers.
18 questions
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Questions? Get answers from Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like a very quiet room, ask for a room facing the courtyard.”
 of 5 bubbles KarinJ566, 8 Dec 2016 | Read review
“Avoid room 324”
 of 5 bubbles TaiDN, 7 Dec 2016 | Read review
“My rooms size wasn't large but was very comfortable, clean with a beautifully looking decor. The room was very quiet”
 of 5 bubbles LloydM26, 7 Dec 2016 | Read review
“The 3rd floor was very quiet”
 of 5 bubbles julesmad, 29 Nov 2016 | Read review
“Get room on same floor as fitness center and pool. (4th)”
 of 5 bubbles roberti213, 18 Nov 2016 | Read review
5 of 5
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