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Fairmont Heritage Place, Ghirardelli Square

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Fairmont Heritage Place, Ghirardelli Square
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645 Reviews from our TripAdvisor Community

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Showing 577: English reviews
Gold Coast, Australia
Reviewed 6 days ago NEWvia mobile

Our experience at the Fairmont Heritage in Ghirardelli Square was beyond our expectations in every respect. From the superlative concierge team and porters/doormen/drivers (house car made available for trips less than 2 miles) and housekeeping staff, our every need was taken care of from start to finish. The accommodation itself was amazing, and it will certainly take a lot to...

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Helpful?
Thank John M
FairmontSF, Online Marketing Director at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for your kind words about the property. We're thrilled to hear you and your family had such a nice stay and enjoyed such great service. I look forward to sharing your kind words with the team, I know they'll be thrilled to hear it. Thanks again for your kind review and we hope to welcome you again in...

Brisbane, Australia
Reviewed 1 week ago

This is a really nice apartment style hotel so it has very big rooms. You get all the amenities of an apartment including a full kitchen and washing machine / dryer. All the fittings are of high standard and well maintained. It is also conveniently located in the same square as Ghirardelli Chocolates and a number of restaurants and has...

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Helpful?
1Thank Chris D
FairmontSF, Online Marketing Director at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for your kind words about the property. We're thrilled to hear you had such a nice stay and found the rooms so well-appointed. Thanks again for your kind review and we hope to welcome you again in the future. Sincerely, Lucas Schumacher lucas.schumacher@fairmont.com

Reviewed 2 weeks ago via mobile

The service from the moment you arrive is tremendous. Concierge to butler to wine service staff are top notch trained and amazing. The rooms are sooo clean and comfortable. We stayed in a 2 bedroom on the deck that had the most amazing view of the bay. Full kitchen and comfortable couches and chairs too. Can't wait to come back....

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Helpful?
1Thank Carlo G
FairmontSF, Online Marketing Director at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for your very kind words about the property. We're thrilled to hear you had such a nice stay and experienced such great service. As we pride ourselves on service, it's great to hear of your interactions with the team. Thanks again for your kind review and we hope to welcome you again in the future. Sincerely, Lucas Schumacher...

Tucson
Reviewed 2 weeks ago via mobile

First time staying at this luxury residential style property. Great location, close to all you need after work or not. Staff is biggest asset, they care to make a difference and ask question in order to help. If You re up to it bikes are available too. Thank you fairmont team,

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Helpful?
Thank Maxc123
FairmontSF, Online Marketing Director at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for your kind words about the property. We're thrilled to hear you had such a nice stay and found the property's location well-suited to your needs. Thanks again for your kind review and we hope to welcome you again in the future. Sincerely, Lucas Schumacher lucas.schumacher@fairmont.com

Newport Beach, California
Reviewed 2 weeks ago

I stayed in a two bedroom suite and it was very nice. I would not call it luxury hotel - but a more luxurious version of an extended stay hotel. The location was not great for my family, but the valets were quick and Ubers are easy in SF I would stay there again with family - although the prices...

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Helpful?
1Thank NB92660
FairmontSF, Online Marketing Director at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for your kind words about the property. We're thrilled to hear you and your family had such a nice stay and enjoyed such great service. Thanks again for your kind review and we hope to welcome you again in the future. Sincerely, Lucas Schumacher lucas.schumacher@fairmont.com

Melbourne, Australia
Reviewed 4 weeks ago

I stayed at the Fairmont for 3 nights in a 2bedroom apartment with my wife and my mother in law. From the moment we arrived we were welcomed like old friends. We arrived rather late after a long haul flight and then a 6 hour drive from LA to San Fran. Suffice to say by the time we arrived at...

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Helpful?
1Thank Cameron1711
FairmontSF, Online Marketing Director at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for taking the time to comment on your recent stay with us. I'm thrilled to hear you had such a tremendous visit and enjoyed great service from Michael in particular. I look forward to sharing your kind words with him, I know he'll be thrilled to hear it. Thanks again for your kind review and we hope to...

Singapore, Singapore
Reviewed 4 weeks ago

Successful conversion of old chocolate factory. Decoration is elegant and understated. The 2-bedroom suite (with a sofa bed in the living room) is perfect for families. Music piped throughout the suite via Sonos system. There is a fridge, as well as washing and drying machines. The fitness room has minimal equipment, but it's empty most of the time anyway. These...

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Helpful?
4Thank Lam N
FairmontSF, Online Marketing Director at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for taking the time to comment on your recent stay with us. I'm pleased to hear you found the property beautiful and the suite so well-suited to your family's needs. I am sorry to hear we failed to provide the level of service you were expecting and I look forward to sharing your feedback with the team. Thanks...

Reviewed 10 December 2016 via mobile

Just completed a stay in a two bedroom bay view suite. There are some great things about this hotel; location, staff, house car (if available), size of rooms. That said, I am giving the low rating for: no mini bar, limited room service, and bottled water (lack thereof). I paid $1400 per night. I called the front desk and asked...

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Helpful?
Thank Sailsurfgolf
FairmontSF, Online Marketing Director at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for taking the time to comment on your recent stay. As we pride ourselves on service, I'm very sorry to hear of the lack of service you received. I would like to put you in touch with the general manager so that he might address your stay personally. If you could email me at lucas.schumacher@fairmont.com I would greatly...

Covina, California
Reviewed 8 December 2016

Met in the City to celebrate birthdays of son and grandson. This is an ideal location for families, especially if not familiar with SF. The condos were very nice, well-stocked kitchen. The staff and service were impeccable. We usually stay at the Fairmont/Nob Hill but this facility is perfect for family get-togethers. There are lots of restaurants w/in walking distance...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank jerrysC4524SC
FairmontSF, Online Marketing Director at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for your kind words about the property. We're thrilled to hear you and your family had such a nice stay and enjoyed such great service. As you mentioned, our location at historic Ghirardelli Square makes us an ideal spot for families in particular. Thanks again for your kind review and we hope to welcome you again in the...

San Francisco, California
Reviewed 25 November 2016

The Fairmont was the perfect location. The staff were all wonderful and went above and beyond for us. The week went much too fast. Surrounded by fun shops and great restaurants. Great chocolates also, after all it's Ghirardelli Square!

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank Robert F
FairmontSF, Online Marketing Director at Fairmont Heritage Place, Ghirardelli Square, responded to this review

Thank you for your kind words about the property. We're thrilled to hear you had such a nice stay and enjoyed such great service. Thanks again for your kind review and we hope to welcome you again in the future. Sincerely, Lucas Schumacher lucas.schumacher@fairmont.com

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Staying in Fisherman’s Wharf

Neighbourhood Profile
Fisherman’s Wharf
Packed with family-friendly entertainment, quality hotels, and good food, there’s something for everyone at Fisherman’s Wharf. From street performers and historic cable cars to art galleries and museums, a postcard-worthy photo is available on every corner. Bring your appetite: seafood lovers will be rewarded with Dungeness crab and sourdough bread bowls, while Ghirardelli Square will satiate anyone’s sweet tooth after a day at Alcatraz and the Golden Gate Bridge. Don't forget to say hello to the adorable sea lions that make this neighbourhood a true San Francisco treat.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The cornerstone of Ghirardelli Square, Ghirardelli’s illustrious chocolate factory, has been reinvented as Fairmont Heritage Place, Ghirardelli Square. Our San Francisco residences allow you to experience one of the city’s most precious jewels in a new and intimate way. Offering one, two, and three bedroom luxury residences in San Francisco, Fairmont Heritage Place, Ghirardelli Square affords you all the comforts of home with the world class service of Fairmont that today’s discerning travelers have come to expect. ... more   less 

Additional Information about Fairmont Heritage Place, Ghirardelli Square

Address: 900 North Point Street, Suite D100, San Francisco, CA 94109-1192
Region: United States > California > San Francisco > Fisherman’s Wharf
Price Range: £553 - £1,563 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Heritage Place, Ghirardelli Square 5*
Number of rooms: 22
Reservation Options:
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Also Known As:
Fairmont Heritage Place, Ghirardelli Square Hotel San Francisco
Hotel Style:
#2 Family Hotel in San Francisco
#14 Romantic Hotel in San Francisco
#16 Luxury Hotel in San Francisco
#24 Green Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Heritage Place, Ghirardelli Square staff and other travellers.
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Thailand
Brooklyn, New York
over a year ago
over a year ago

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Questions? Get answers from Fairmont Heritage Place, Ghirardelli Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the two bedroom apartments are wonderful and pretty view from all the rooms.”
 of 5 bubbles B3681UQvanessad, 22 Oct 2016 | Read review
“The even numbers have the Bay views; the odd numbers have the view of North Point Street....”
 of 5 bubbles Vegasjoe57, 14 Aug 2016 | Read review
“Suite if possible.”
 of 5 bubbles JimMacNaughton, 5 Aug 2016 | Read review
“226 is a great room”
 of 5 bubbles SV945, 30 Jul 2016 | Read review
“ask for a room looking towards the Bay and Alcatraz.”
 of 5 bubbles MitchelL669, 23 Jun 2016 | Read review
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