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San Francisco is an expensive city, and we did understood that. But asking for such money for a motel with rather old furnishing and interior and also located at the border of such an unsafe area? I believe, that it's not the way a decent...More
Thank Anton M
Response from GuestXperienceTeam, Guest Relations Manager at Red Coach Motor LodgeResponded 4 weeks ago
Dear guest, thank you for taking the time to review your stay at our hotel, it is good to hear that you had a reasonable stay. We are sorry for the issues that you encountered. We hope to remain your hotel of choice in this...More
Tenderloin area should be avoided.
We did not feel safe walking in the area even during day time.
The hotel is run down, carpets are dirty and there is no safe.
Do not stay at the Red Coach or at any other hotel in the...More
Response from GuestXperienceTeam, Guest Relations Manager at Red Coach Motor LodgeResponded 13 May 2018
Dear guest, We are disappointed that you had such a poor impression of our hotel, and the standard of cleanliness in our rooms, and we apologize sincerely. We are disappointed to have let ourselves down in such a manner and to have provided you with...More
Stayed here in August this year , paid and booked for two nights. Upon arrival, did manage to park my rental car in on site car park luckily( very limited space ).
When I checked in I was warned not to leave valuables in the...More
2 Thank Kevin B
Response from GuestXperienceTeam, Guest Relations Manager at Red Coach Motor LodgeResponded 16 October 2017
Hi Kevin, like other cities, homelessness is evident in our area, but I guarantee you that all of them are harmless. I am disappointed to hear that our housekeeping standards didn't meet your expectations, and we will ensure that our housekeeping team takes more care...More
Dark dirty dingy rooms that need completely refurbishing. Awful smell in the rooms of chemicals trying to cover the smell of sewage. Female receptionist very friendly offered alternative rooms, but not much better. Right on the corner of tenderloin where people were sleeping in the...More
Thank Sashaki E
Response from GuestXperienceTeam, Guest Relations Manager at Red Coach Motor LodgeResponded 9 October 2017
Hi Sashaki, we are clearly saddened to hear that so many things disappointed you about your stay with us. We apologize for all of the issues that you experienced, it does not sound as if we offered you the great stay and wonderful service that...More
Nice hotel ! We found the place when we decided not to stay on our previous reservation. The staff is really helpful and caring. The hotel manager is really helpful. Nice and big rooms. The only thing I would prefer to have a hair dryer....More
Thank Dnz B
Response from GuestXperienceTeam, Guest Relations Manager at Red Coach Motor LodgeResponded 9 August 2017
Thank you very much for your feedback. We are very glad that our hotel was able to meet your needs and we look forward to welcoming you again soon.
Red Coach Customer Care Team