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The Orchard Hotel

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2,642 Reviews from our TripAdvisor Community

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Showing 2,443: English reviews
Perth, Australia
Reviewed 4 days ago NEWvia mobile

Being first timers to San Francisco we were confused with where to stay. Using TripAdvisor as a guide definitely paid off. This hotel is very conveniently located near union square and China town with a cable car stop on the corner. Hotel is very well maintained staff are professional, courteous and very helpful. We had a mix up on our...

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Helpful?
Thank tr4v3ll3r8
Collins C, Manager at The Orchard Hotel, responded to this review

It's great that we could impress you and work out all the kinks in your experience staying with us. It's important to feel welcome and comfortable at the place you're staying in, so I'm happy we could provide that for you. Hope you stay with us again in the future. All the best, Collins C., Front Office Manager

Moehlin, Switzerland
Reviewed 5 days ago NEW

I have been already the second time in the Orchard hotel, actually last time in the sister hotel "Orchar Garden", both times almost a week during the JP Morgan conference. We had also both times an extra meeting room in the Orchard to host our meetings. I enjoyed both times the times there. The room is compared to European hotels...

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Helpful?
Thank Ezra P
Collins C, Manager at The Orchard Hotel, responded to this review

Thanks for staying with us, Ezra! We're happy that you enjoyed your stay with us, and that your room was both comfortable and spotless. Next time you're in the area we hope you'll stay with us again. All the best, Collins C., Front Office Manager

Reviewed 5 days ago NEW

The hotel is well situated on the cable car line. Short walking distance to Union Square and the Bart Train to the airport. The hotel itself was very clean and I have never stayed at a city hotel with Front Desk staff who are soooooooooooo friendly. Will come back.

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Helpful?
Thank d d
Collins C, Manager at The Orchard Hotel, responded to this review

Happy that you think we're both friendly and convenient! Next time you're in the area, we hope you choose our place again. Until then, Collins C., Front Office Manager

Boston, Massachusetts
Reviewed 1 week ago NEWvia mobile

I organized a group of 13 to stay at the orchard in January. The rooms were clean and the property was nice enough, nothing special. I was supposed to have an upgraded room but it was given to one of my colleagues. Also, the restaurant is well below what I would expect in an upscale hotel, best to head around...

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Helpful?
Thank socaltrek91
Collins C, Manager at The Orchard Hotel, responded to this review

We definitely want our amenities to be impressive, so it's disappointed that we didn't make your trip excellent this time. We're always improving, so we hope you notice big changes in the future. Fondly, Collins C., Front Office Manager

Sydney, Australia
Reviewed 1 week ago

Overall we very much enjoyed our stay here for 4 nights over NY. Friendly staff, special mention to Broc at the door, thanks for al your help and enthusiasm! Great location, very comfortable room, good soundproofing. Had a hiccup in that our driver who we had booked with the the hotel didn't show up at the airport, no explanation given...

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Helpful?
Thank tallymacfly
Collins C, Manager at The Orchard Hotel, responded to this review

We're happy you liked your stay! We'll let our staff know what a great job they did in welcoming you to San Francisco. We apologize for your driver, though, and I truly appreciate how understanding you were about what was indeed likely an oversight. Hope you stay with us again in the future. Fondly, Collins C., Front Office Manager

North Norfolk
Reviewed 1 week ago

Lovely big, very clean room in this City centre hotel. Warm welcome from very friendly staff and a great location. We spent 4 nights in this hotel over the New Year holiday, my only comment would be that for the price it really would be a benefit to this hotel and the guests if they included breakfast, I feel that...

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Helpful?
Thank Angelalong
Collins C, Manager at The Orchard Hotel, responded to this review

It's great that you could stay with us for the New Year, and that the room was comfortable and clean! We'll take your comments about the breakfast into account, but other than that I'm thrilled your stay was everything it should be. See you next time, Collins C., Front Office Manager

Walnut Creek, California
Reviewed 2 weeks ago

We spent New Year's eve this year at the Orchard Hotel. This was one of our favorite hotels in years past whenever we stayed in San Francisco for a variety of reasons. Now that we live out of town and on the East Coast half the year, we don't get into the City as much as we used to, but...

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Helpful?
1Thank Tom A
Collins C, Manager at The Orchard Hotel, responded to this review

Thanks for kicking back in our rooms, Tom! I'm overjoyed that they were spacious and comfortable (pillow-wise and in every other regard). It means a lot that we're a favorite of yours. Hope you stay with us again next time you're in our wonderful city. Best, Collins C., Front Office Manager

Edinburgh, United Kingdom
Reviewed 2 weeks ago

We stayed here for two nights in September 2016 and found the hotel to be very good. It is centrally located for lots of things, very close to China town and only a short walk to the department stores/Union Square. There are some good bars close by (we liked Last Drop Tavern) and the tram stop is basically outside. Parking...

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Helpful?
Thank CharlieCentral
Collins C, Manager at The Orchard Hotel, responded to this review

I'm happy our staff was nice and accommodated you while you were here, and we hope you had an excellent time staying with us! I hope you get another chance to stay with us soon, because San Francisco is the kind of place that only gets better the more you visit. Safe travels, Collins C., Front Office Manager

Toronto, Canada
Reviewed 3 weeks ago via mobile

We thoroughly enjoyed our stay at the Orchard hotel. It is a very nice hotel, without the hustle and bustle of the noisy big hotels. It is family owned and they clearly pay attention to the details. The rooms are a good size, the bed and sheets are very comfortable, and the washrooms have good counter space, great water pressure,...

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Helpful?
Thank Kazmierawoods
Collins C, Manager at The Orchard Hotel, responded to this review

I'm happy you enjoyed your stay with us from our rooms to our staff! It means a lot that we could contribute to a great trip for you. I'm also glad that you enjoyed our breakfast. We're excited to see you again next time you're in town. Warmest regards, Collins C., Front Office Manager

Seaford, United Kingdom
Reviewed 3 weeks ago via mobile

The Orchard offers a central location with easy access to the cable car, Union Sq. Etc. The rooms are clean, fresh and not outdated in livery. The bathrooms are of reasonable size with shower/bath. The staff are friendly and polite. Good customer service is given from the bell boy, through the reception staff to the chamber maids. I guess the...

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Helpful?
1Thank John K
Collins C, Manager at The Orchard Hotel, responded to this review

I'm happy we could be convenient and clean, John, but it's disappointing that our exercise room wasn't exactly what you were looking for. We hope that our guests aren't too bothered by the lack of pool, since there are so many fun things to do and see in San Francisco! Thank you for your kind words on our staff, and...

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to The Orchard Hotel, where boutique elegance and eco-awareness coexist beautifully. A green hotel near Union Square in downtown San Francisco, California, our luxury boutique hotel offers outstanding service and an incomparable location. From our lovely entryway to our well-equipped meeting space, The Orchard Hotel captures the essence of style in San Francisco. At The Orchard Hotel, our distinctive boutique delivers a mix of classic charm, outstanding service and contemporary panache for both business and pleasure travelers. We are one of San Francisco's greenest hotels and one of the very first to earn the US Green Building Council's (USGBC) LEED-EB(R) (Leadership in Energy & Environmental Design) certification. Additionally, the hotel is recognized as a certified green business by the San Francisco Department of the Environment and proud sister property of California's first LEED-NC(R) certified property - the Orchard Garden Hotel. At The Orchard Hotel, green is a way of life. ... more   less 

Additional Information about The Orchard Hotel

Address: 665 Bush Street, San Francisco, CA 94108-3510
Region: United States > California > San Francisco > Union Square
Price Range: £171 - £379 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Orchard Hotel 4*
Number of rooms: 104
Reservation Options:
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Also Known As:
Orchard San Francisco
Orchard Hotel San Francisco
Hotel Style:
#6 Family Hotel in San Francisco
#7 Green Hotel in San Francisco
#8 Luxury Hotel in San Francisco
#8 Romantic Hotel in San Francisco
#11 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Orchard Hotel staff and other travellers.
27 questions
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Questions? Get answers from The Orchard Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher rooms are quieter since it's on the Cable Car line.”
 of 5 bubbles Y8980AEdd, 17 Jan 2017 | Read review
“Try asking for an inclusive breakfast when booking.”
 of 5 bubbles Angelalong, 12 Jan 2017 | Read review
“Avoid rooms at the lower floor, choose rooms at the higher floors”
 of 5 bubbles wukong1205, 30 Dec 2016 | Read review
“back side room are more quiet”
 of 5 bubbles laurent503, 3 Dec 2016 | Read review
“ask for a quiet room at the back”
 of 5 bubbles travelhappy241, 28 Nov 2016 | Read review
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